AmazonReviews 11,108

I used to love Amazon, until they began pushing Prime to the detriment of everyone else. I tend to order enough to escape shipping charges, and since they've got an outlet right up the road, I used to get every order before the promised dates. Now I get every order at the very last minute, at the outer range of promised dates, sometimes a day or so later. Am I not meant to complain because I'm not buying Prime? Or is this coercion?

Used Amazon a couple of times. Really enjoyed the personalization done on the site to boost customer experience. One still need to be concerned about the quality of products from resellers operating on the site.

Amazon is selling one of my book's that i had published in Philadelphia and they are doing a really great job thank's Amazon.

I PURCHASED AN ITEM FOR MY DAUGHTER'S BIRTHDAY:
THE WEBSITE SHOWED:
Guaranteed delivery date: Sept. 29,2016 If you order in the next 17 hours and 33 minutes (Details) Items shipped from Amazon.com

Char-Broil TRU-Infrared Patio Bistro Electric Grill, Graphite
$139.59 FREE Shipping for Prime members
Sold by: Amazon.com LLC

Choose your Prime delivery option: Thursday, Sept. 29 FREE Standard Shipping

In Stock.
Want it Thursday, Sept. 29? Order within 17 hrs 32 mins and choose Standard Shipping at checkout. Details

MY MAIN PROBLEM WAS THAT, ONCE I ACTUALLY ORDERED THE ITEM, IT THEN SHOWED THAT THE ITEM WOULD NOT BE DELIVERED UNTIL FRIDAY, SEPT 30.!

I CALLED AMAZON AND SPOKE TO 4 DIFFERENT PEOPLE IN CUSTOMER SERVICE. EACH ONE TOLD ME THAT THIS DID NOT MAKE SENSE TO THEM EITHER BUT THAT THEY WERE UNABLE TO UPGRADE THE DELIVERY OR SPEED THE DELIVERY IN ANY WAY AND MY ITEM WOULD STILL NOT BE DELIVERED UNTIL SEPT. 30 - EVEN THOUGH THE WEBSITE SHOWS "GUARANTEED DELIVERY DATE OF SEPT 29"
NONE OF THE 4 PEOPLE COULD EXPLAIN WHAT THE WORD "GUARANTEED" MEANT IN THIS INSTANCE, NOR WOULD ANY OF THEM OFFER ANY SORT OF COMPENSATION FOR THIS 'FALSE ADVERTISING'.
ONE REP TOLD ME THAT IF MY DAUGHTER HAD ORDERED IT DIRECTLY THEN SHE MIGHT HAVE RECEIVED IT BY 09-29. AND THAT IF I HAD ORDERED IT FOR MYSELF, I MIGHT HAVE RECEIVED IT BY 09-29. THIS DID NOT MAKE ANY SORT OF SENSE TO ME WHATSOEVER.?!
THE LAST REP (SUPPOSEDLY SOME SORT OF SUPERVISOR) TOLD ME THAT EVEN THOUGH THE WORDING SAID "GUARANTEED DELIVERY DATE... " SUDDENLY HER WEBSITE SHOWED THAT THE EARLIEST DELIVERY DATE WAS NOW 09-30. EVEN THOUGH I WAS LOOKING DIRECTLY AT THE WEBSITE AT THAT MOMENT AND MY SCREEN STILL SHOWED 09-29.?!?!?

I ASKED HER FOR AN UPPER ESTABLISHMENT PERSON TO DISCUSS THIS MATTER WITH AND SHE TOLD ME THAT CUSTOMER SERVICE WAS THE ONLY PLACE I COULD TALK TO TO AT ALL. IT IS QUITE APPARENT THAT THIS PROBLEM WILL NEVER BE RESOLVED OR CORRECTED AND THAT CUSTOMERS CANNOT TRUST THE AMAZON WEBSITE TO BE CORRECT. THIS IS QUITE DISTURBING, AS I HAVE BEEN A REGULAR CUSTOMER OF AMAZON FOR YEARS. AT THIS POINT, I AM BEYOND FRUSTRATED..