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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

North Carolina
3 reviews
1 helpful vote
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Gotta admit, If you have a problem and you contact Amazon. They are very likely to fix your issue and send you a new product or a replacement. That kind of service brings me back again and again.

Date of experience: July 8, 2016
Florida
3 reviews
0 helpful votes
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The best!
July 9, 2016

Always a fantastic experience doing business with Amazon!

Date of experience: July 7, 2016
Texas
6 reviews
10 helpful votes
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Great Company
July 8, 2016

Never had a problem, always receive my shipments, if I'm not happy they refund as soon as they receive word I've shipped it back. Can't do better than that!

Date of experience: July 7, 2016
India
4 reviews
11 helpful votes
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Very Fast Service!
July 8, 2016

.

Date of experience: July 7, 2016
Kentucky
4 reviews
0 helpful votes
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Love Amazon and shop there quite often. With Amazon prime, I get free 2-day shipping on most of my purchases. There items are almost always cheaper than the same item on other sites and I do compare everything!

Date of experience: July 6, 2016
District of Columbia
2 reviews
0 helpful votes
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My wife and I have been consistent Amazon customers for many years. Recently, a good friend of ours wrote and published a book, which was--and is--marketed on Amazon. We bought several copies from Amazon, gave some to friends, and each read our own copy. Then, we each posted a review on Amazon. Our reviews were favorable because the book is very well written, and a lot of fun. However, Amazon chose to delete both our reviews because they deemed them to be "too favorable." When my wife called them, they refused to reinstate the reviews, and were arrogant, condescending and borderline rude. Their attitude is unacceptable. We will be avoiding the site whenever possible from now on. I have made two purchases online since, but used Amazon only to identify original sellers, then I go directly to them, bypassing Amazon.

Date of experience: July 6, 2016
Texas
5 reviews
12 helpful votes
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I've used Amazon for years now and I feel like their business gets better and better, even now with their Prime services. I have never had an issue with them. I buy stuff online and when I'm not satisfied, I return the merchandise without any issues. Some products are not as described when purchased, but I think that's out of their control. Like I mentioned before, mostly everything is returnable.

Date of experience: July 6, 2016
New York
2 reviews
1 helpful vote
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Blah
July 5, 2016

This site was once amazing, the best place to find all the deals. Recent changes have made it more expensive and they don't offer the variety of products that they used to. Prime shipping is the only reason I shop the site.

Date of experience: July 5, 2016
Nebraska
11 reviews
0 helpful votes
Follow Ethel A.
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Amazon, is the best and cheapest place to Shop online... Poor Customer Service

Date of experience: July 5, 2016
Oregon
5 reviews
7 helpful votes
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Awesome!
July 6, 2016

The best deals are on Amazon and you can find anything and everything on it!

Date of experience: July 5, 2016
New York
2 reviews
0 helpful votes
Follow Siddharth G.
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Amazon and USPS seems not to be sync and blame each other for the delay. If you are receiving your amazon orders then that good for you but be cautious for any time critical delivery at a new place.

Date of experience: July 5, 2016
Illinois
2 reviews
7 helpful votes
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My headline really says it all. If you shop on Amazon several times a year the $99/yearly subscription fee is actually what you'd probably pay in shipping fees. Amazon is my favorite place to shop and I promise you before joining Prime I paid more than $99 in shipping. Well worth it for that alone. When you also add the cloud storage and movie and music streaming services, although there isn't as big a selection as say, Netflix... well it is still well worth it. I mostly love the free shipping but the music and movies and cloud storage are nice bonuses. If you're a shopper you won't regret this purchase.

Date of experience: July 5, 2016
Arizona
2 reviews
0 helpful votes
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Very Good Customer service.
Just be careful which seller you buy from.

Date of experience: July 5, 2016
Ohio
1 review
0 helpful votes
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Great WOC!
July 6, 2016

The wallet came nicely packed. It's really a good deal, since it comes with such a high quality but with only $99. This wallet on chain is so pretty and fashion, it can goes well with every style just like a pair of Stan Smith! I think it's an essential item for my daily outfit. I strongly recommend it.

Date of experience: July 5, 2016
Virginia
4 reviews
2 helpful votes
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Shop online
July 5, 2016

Great for movies, streaming, music and purchase of clothes. Great service.

Date of experience: July 4, 2016
Pennsylvania
2 reviews
0 helpful votes
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Excellent
January 18, 2021

Never had a bad experience! I was once sent the wrong item and they sent the correct item overnight and let me keep the incorrect one! The customer service is excellent!

Date of experience: July 4, 2016
California
3 reviews
1 helpful vote
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Good morning fellow jabbers. I want to give you the follow up on Amazon. I was contacted by several people from Amazon. First there was Jada a a lazy lazy non caring who wanted me to do all the leg work then she would perhaps be able to help me. Next came Linda an excellent Amazon employee who knows how to treat Amazon customers. She asked me for nothing, took the initiative to rectify the problem. Ordered me a new car cover. Spoke to me like I had a BRAIN. An example of an employee who goes the extra mile to assist the customer. KUDOS TO LINDA (Customer rep.) And KUDOS to Amazon for having the sense to hire Linda. I am once again a satisfied customer. THANK YOU FELLOW JABERS FOR READING MY STORY. GOD BLESS EACH AND EVERY ONE OF YOU. Dallas Yvonne

Date of experience: July 2, 2016
India
2 reviews
1 helpful vote
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I Love Amazon
July 2, 2016

I purchased so many products and kindle. Packing, return process and track process is also good.

Date of experience: July 2, 2016
Oregon
1 review
1 helpful vote
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I CAN'T BELIEVE ALL THE BAD REVIEWS. I HAVE BEEN SHOPPING WITH THEM SEVERAL TIMES AND IS EXCELLENT, THEY EVEN TAPE DOWN LIDS SO THERE ARE NO LEAKS. HAVE SAVED ME LOTS OF STRESS. THANKS DIXIE A.

Date of experience: July 2, 2016
Maine
3 reviews
0 helpful votes
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Super prices, two day delivery, no hassle returns, and prime movies too!

Date of experience: July 1, 2016