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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Georgia
4 reviews
5 helpful votes
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Dissatisfied!
July 16, 2016

Dissatisfied describes my past few experiences. Many of the products purchased are very difficult to try to return, if need be.

Date of experience: July 15, 2016
Washington
16 reviews
67 helpful votes
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Wow, what a piece of trash this so called site has become. I just closed my 17+ year old account out of disgust.

My problem, the fake reviews, so called vine program, and tons of fake $#*! nonsense Amazon has going on. I got an email from at least one honest person at Amazon referring to"testing" certain accounts and voting features of "certain accounts". Which was part of my complaint.

Then after all of this started they started deleting some of my reviews without even telling me! Not letting me edit my reviews. Things got completely stupid with how they were manipulating my account, and maintained the ENTIRE time they were not.

I keep chuckling at one of my phone calls in the middle of this sh! Tshow. This guy kept saying, I'm going to hang up if you don't stop swearing. But I had not sworn. Normally my talk is peppered with extremely colorful language, to say it sweetly. So I very clearly am aware while talking to any support person about my language. F##king idiot.

Basically there is some major BS going on and when I directly called them out they continued to lie and tell me to clear my cache, and other insults to my intelligence, not to mention my email PROOF ACKNOWLEDGING they were doing something. I got nowhere with the BBB complaint. So I finally closed my very old account out of pure digust and frustration.

My advice, run every product URL through fakespot.com first before purchasing anything else! Will save some major headaches, but unfortunately not all. Good luck with these jokers and their "two day shipping". Which rarely is ever really two days. Amazon, go f##k yourself. I say that from a place of deep respect.

Date of experience: July 15, 2016
Hong Kong
1 review
0 helpful votes
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Buying is easy
January 18, 2021

Placing order and getting things within days is what every customer expects and amazon is the best in this regard.

Date of experience: July 15, 2016
NL
3 reviews
0 helpful votes
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I found you guys
July 16, 2016

I generally buy most of stuff online and 90% from amazon.

Date of experience: July 15, 2016
Brazil
5 reviews
22 helpful votes
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Amazon is like this huge online depot of goodness... I am addicted to online browse. You'll always find something very cool at Amazon at multiple prices. I have bought various products since 2012 and nothing has disappointed me.

Date of experience: July 15, 2016
Ukraine
7 reviews
17 helpful votes
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If I need any book I always keep in my mind the Amazon. This is surely the greatest online book store. Sometimes it could be too high prices, but it's deservedly.
The delivery time could even be few hours. Amazing.

Date of experience: July 15, 2016
New York
5 reviews
19 helpful votes
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Amazon is excellent when you have prime. Give you 2 day shipping as well discount for 1 day shipping. You also get access to over benefits too, like movies, tv shows and music. They got a great return policy and also hassle free which I like. Amazon also has lots of sellers that I buy stuff from which I wasn't even aware that they sell on Amazon. ezink123.com sells on Amazon for ink cartridges and toners. Also Staples sells on Amazon and many more.

Date of experience: July 14, 2016
Virginia
3 reviews
3 helpful votes
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www.amazon.com
July 15, 2016

My hubby and I love shopping here and we are never disappointed with our purchases.

Date of experience: July 14, 2016
Idaho
6 reviews
8 helpful votes
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I love Amazon they are my go to place anytime I'm looking for good deals. The best shopping website EVER

Date of experience: July 13, 2016
PS
19 reviews
8 helpful votes
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I tried prime services and I got my shipment so fast, but I am not a regular online shopper... so why do I have to pay for prime on a monthly basis? It should be free... then maybe I'll buy more because I'll know that I'll be getting my products fast

Date of experience: July 13, 2016
Virginia
2 reviews
4 helpful votes
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Amazon has a great customer service support team. Every time I have had an issue with a vendor who uses Amazon, Amazon always leaves the customer happy.

Date of experience: July 13, 2016
Canada
21 reviews
14 helpful votes
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Amazon has near everything for better than retail price, they also have good fast shipping, I love this site!

Date of experience: July 12, 2016
Canada
20 reviews
8 helpful votes
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Shipping
July 12, 2016

Unhappy with shipping told 3-5 days been over 3 months

Date of experience: July 12, 2016
California
2 reviews
1 helpful vote
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WHATS NOT TO LIKE!
July 12, 2016

I have been an Amazon customer for years; along with millions of others. And there is a reason for this. My experiences have always been positive. I have a Kindle and purchase books all the time, along with music, videos, house stuff you name it. Customer service is a big deal for me and the few times I have contacted their customer service department my issue was always resolved in a speedy and professional manner. There are notcomplaints here. Love the Amazon site.

Date of experience: July 11, 2016
New Jersey
3 reviews
5 helpful votes
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I really love Amazon and how they compare so many different businesses when sure you get the best products at the best prices. I also like the fact that they do have some quality used items if you want to save even further money and how they often have smaller companies, not just large corporations. My only complaint would be that sometimes the shipping cost will make the product of the little bit more money than buying it in the store but often you can get free shipping and The price comparison option is very valuable as well as the variety of products

Date of experience: July 11, 2016
New York
4 reviews
0 helpful votes
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5 stars
July 12, 2016

You get every thing you will need at a low price. It can even ship in 30 min.

Date of experience: July 11, 2016
India
1 review
4 helpful votes
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I ordered a book from amazon. I good huge discount benefit from market price and also their service was very prompt.

Date of experience: July 10, 2016
Washington
6 reviews
60 helpful votes
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OK, I am UK based so how effective Amazon marketing strategy in other places is I cannot comment but in the UK Amazon is first class. There is however conditions which has been fulfilled with any purchase from Amazon. Those conditions are:
1) I really want the item.
2) the item does have have variables such as size or colour.
Following this self imposed policy has meant that in the many years of dealing with Amazon, I have never had to return anything. Even with the third party suppliers the deliveries have always been prompt, well packed and as ordered with no billing issues.
May I also give another policy I use. The purchasing of goods is fraut with risks and dangers in a shop but if one thing goes wrong online I will not use that supplier again. So far Amazon has been a pleasure to deal with.

Date of experience: July 10, 2016
Louisiana
14 reviews
5 helpful votes
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Best online store
July 11, 2016

Great prices and better customer service. What more is there?

Date of experience: July 10, 2016
Washington
2 reviews
0 helpful votes
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Great for certain products like books and movies. When I need the product to be legit and not seconds, grey materials, or something else, I buy elsewhere. This includes face products, electronics (especially this category unless it's Amazon's electronics), other key high end products.

Date of experience: July 10, 2016