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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Illinois
2 reviews
16 helpful votes
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Amazon is my go to shopping site. I very rarely find what I'm looking for cheaper. Their customer service is off the charts wonderful!

Date of experience: July 21, 2016
New York
10 reviews
0 helpful votes
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I like amazon's return policy. I won't waste money if I don't like the products.

Date of experience: July 21, 2016
Florida
9 reviews
14 helpful votes
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Easy and convenient
July 21, 2016

If there is any problem, it's very easy to return items for full refunds. Great customer service.

Date of experience: July 21, 2016
North Carolina
3 reviews
1 helpful vote
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Have ordered quite a bit through Amazon over the years and are generally pleased with the transactions.

Date of experience: July 20, 2016
Louisiana
2 reviews
4 helpful votes
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Joining Prime was the best decision I made! I can shop from home and get free two day shipping with my prime membership plus free videos to watch on my TV.

They have great prices and it makes shopping for the holidays and birthdays a breeze. For a busy working mom and grandma this makes my life easier. I only received one order missing something and it was refunded within 48 hours. I have shopped online with Gap, Wal Mart, The Children's Place and Academy Sports and had horrible problems with every order. But Amazon is awesome and worth the membership!

Date of experience: July 20, 2016
Colorado
6 reviews
1 helpful vote
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Always there to take care of the people who buys from them

Date of experience: July 19, 2016
Bangladesh
3 reviews
1 helpful vote
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Always Trusty...
July 21, 2016

Excellent product with excellent quality.
Always trusty!

Date of experience: July 19, 2016
Idaho
5 reviews
28 helpful votes
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I shop on Amazon quite a bit and their okay. I say okay because what you see is not always what you get. I have ordered tablets which we're supposed to be new but clearly weren't the screens we're scratched and they had food residue on them. I have ordered movies "series" and it was advertised as the "complete" series just to find out your a few discs shy of complete. Also if you buy comforters and comforter sets be careful I ordered a couple and ended up not even getting what I thought I ordered, I got micro fiber which I hat,, it looks cheap I washed it according to the instructions and ended up with a blob the middle batting was all bunched up in one corner. The she'll of the comforter was very thin and ripped easily. I have ordered sheets sets and did not get the thread count I paid for the colors we're right but that's it. For the most part I really stay away from ordering electronics or bedding on line. Amazon does have a pretty good return policy and have not had any problems returning anything I have ordered from them.

Date of experience: July 19, 2016
Arkansas
2 reviews
4 helpful votes
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I have had good experiences with shopping on Amazon. Would recommend to others

Date of experience: July 19, 2016
New York
4 reviews
26 helpful votes
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Reliable!
July 19, 2016

I can always rely on Amazon to ship items to me within two business day (Prime Now member).

Date of experience: July 18, 2016
California
3 reviews
0 helpful votes
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Amazon assured me that delivery would be on Tuesday and it arrived on Wednesday afternoon. A little late and very rude staff.

Date of experience: July 18, 2016
Tennessee
2 reviews
1 helpful vote
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No problems ever.
July 18, 2016

I have used for several years, and have never had a problem.

Date of experience: July 18, 2016
Washington
2 reviews
1 helpful vote
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I trust Amazon!
July 18, 2016

Amazon is one of the most trusted online stores. It's prompt. They respond to customers, and quickly. And it is definitely LEGITIMATE. They have been for the past 21 years! If you got the wrong item, you're able to return it with no issues! Of course, Amazon is wildly, known across the world. But it wasn't then, in 1995. I will continue shopping there, knowing that I can do business with them, shop, save, and pay. I bought a lot things, and the things I buy get shipped accordingly. You can get standard shipping, or same-day shipping! This major online-store is just great! Smooth pay, and shipping. And products arrive early or on specific day!

I recommend this store. To everyone!

Date of experience: July 17, 2016
Ohio
9 reviews
48 helpful votes
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Amazon and I have parted ways, partly for the reason that their customer service is outsourced, barely speaks English and totally unreliable. You really have to take their advice with a huge grain of salt.

As a buyer, I have experienced situations when I ordered an item of a certain color but received a different color with an explanation that they were out of stock on the color #1. That color however still was listed up for sale, even though being out of stock. Amazon doesn't care.

So it just wasn't working, and I requested my account closed. I am now a Top Rated Seller on eBay, and am happy with that. Am buying on eBay, too.

Date of experience: July 17, 2016
California
6 reviews
0 helpful votes
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I have ordered gifts, lots of different merchandise from different vendors through Amazon. Prime pays for itself many times over. You name it, I've bought it, music, electronics, clothing, wedding and birthday gifts from people's wish lists.

Date of experience: July 17, 2016
California
1 review
0 helpful votes
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When I first signed up for prime a few years ago, I just wanted it for the 2 day shipping because the rest of the benefits just seems meaningless to me or lame. You used to get everything in 2 days if you ordered by a certain time at the day. U see something like order by this time and get it by the day. That was always accurate. Now I always get super slow prime items, one recently ordered on a tuesday for a flash drive took until monday. And frequently my items take 4 days etc. these are not 3rd party sellers because i try to only buy from amazon directly to get the fastest shipping. They just simply arent fast or any good anymore or most importantly reliable. The worst part is before they used to try to be nice and give 1 month prime extensions and ive had people offer me 10 dollar refunds multiple times or the extensions but this was a long time ago. Now they only make excuses and never do anything to make sure I am satisfied about my prime shipments being extremely late. I've exported my amazon purchases on my account and added them on excel and have spent like almost 10k dollars and you would think they would at least allow me to not have to pay 100 for this joke service on top of that. I do not recommend prime to anyone. If u are looking for 2 day shipping its not here. They do not care if u get it in 2 days or not and frequently u wont. Could be 5 business days like mine took.

Date of experience: July 17, 2016
Illinois
5 reviews
13 helpful votes
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Love amazon
July 18, 2016

I love Amazon they have some of the best deals especially with Amazon Prime I use Amazon at least 10 times a day LOL

Date of experience: July 17, 2016
Missouri
9 reviews
1 helpful vote
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Amazon is the greatest, the fastest, often the best price, and the customer service, albeit not in person, is FANTASTIC. Even when I forget to use a product within the 30 day refund/return deadline, they recognize that its a legit problem with an item and take care of me.

They have variety, they have competitive prices, they accept all forms of payment, they just ROCK

Date of experience: July 17, 2016
Florida
3 reviews
8 helpful votes
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I always receive my purchases fast and their prices are too good to ignore. Will be a lifelong Amazon customer.

Date of experience: July 17, 2016
GB
2 reviews
1 helpful vote
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Did an offer and got a spiralizer, excellent and easy to use, great to get kids involved in making their own meal. Fast delivery and well packaged, Would recommend it to family and friends.

Date of experience: July 16, 2016