On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been shopping at Amazon for years. They stand behind everything they sell, and they have wonderful customer service. I have never had a problem making returns when needed. If a return is needed due to a quality issue, just call them, and they pay for the return shipping. If you set up an Amazon Prime account, then a very large variety of items they sell have free 2 day shipping. I highly recommend Amazon.com!
I shop with this site all the time.
No complaints whatsover, it's my new eBay when that site was the sugar honey ice tea.
Just ordered three cell phones using three different gift cards. Amazon received authorization of funds and had funds transferred to their account. Then the orders were declined due to payment type, even after getting an authorization approval of funds and transferring them to their account? The cards are no longer any good to use on any other site, Amazon has the money, and even though the orderes were declined due to the payment type, they still took the money and are holding it for 3-5 days, to determine whether or not to release it back to the bank. Bait & Switch, Scam, how many people get their money held for no apparent reason. Amazon couldn't explain why they didnt accept the Gift Cards? Also they said only one gift card had been approved and authorized, but actually all three cards were authorized and all funds transferred to their account! Caught in a LIE!
Order items constantly. Love the prices and fast delivery!
Had no trouble finding what I needed. Fast shipping also happy doing business with Amazon
I love Amazon! I purchase almost everything from Amazon for business and personal use. I love not having to run around town looking for what I want. Amazon is very convenient for me. I've never had a problem with any products I've purchase, and if I did Amazon has helped in getting what I really needed.
Sent me a wrong item and than wanted to charge me $40 more for ordering same item.
Horrible customer service. Rude representative/manager Armando G. Wanted to disconnect because he did not feel like honoring agreement we made when they charged me for the item I ordered.
Shame on you diapers.com
Customers be aware- DO NOT GET SCAMMED BY THESE PEOPLE. *******@diapers.com
I get everything at Amazon. I have always been treated like a movie star. My prime account is the best $99, I have ever spent. The only thing I don't buy here is large appliances and I am going to try that soon. I stream music, watch videos and get free shipping using my prime account and I saved a ton of money. There is nothing bad about this company and I am hard to please.
They are great. Had a problem with an item and they refunded immediately and told me not to return item. Love the Prime service. I have never done so much online shopping
All my purchases have been good or better than expected! 1
I love buying things from Amazon. Prime members receive great perks. Item always delivered as promised if not sooner. Thank You
What more is there to add. Amazon.com is already a popular online super mart. What i really love about the site is the amount of detail they give out to the buyer on their goods. This makes it easy for the buyer to assess the goods. And if the buyer isn't please, there are more brands on the product list to choose from.
I had to contact Amazon as someone stole my package that was left in front of my door so I explained them what happened and offered to share the video of the person stealing the box etc. They were so professional and didn't want to waste my time and re-shipped the item again. Thanks for the great service. Keep up the good work.
First of all in order to refund an item will charge you half the cost of the item and will make you drop it at the UPS store. Second of all they'll drop prices the very next day you buy an item and when you call for a price match they tell you they don't do that anymore. Then when you tell them you won't shop at Amazon ever again because of their bad policies they'll tell you that they don't care. Horrible company/policies.
This is such a fabulous company to work with. Rarely do I return something but when I do it is HASSLE FREE.
Dealing with Amazon is pretty safe no matter what you buy.
You have direct contact with the sellers and/or amazon.
I do believe that Amazon is the perfect place to buy every stuffs from cosmetics, general good, eatables, and much more at affordable price and timely delivery. They have very good return policies as well which make them the best.
Bought a phone cord that immediately fried my phone. Amazon would do nothing about me being out $500 to replace my phone. They would only refund cord. No insurance to look after your customers 're losses for products sold on their site? Takes no responsibility? As a customer you are on your own worse then being it from a garage sale. BEWARE!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account