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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

New Jersey
10 reviews
3 helpful votes
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I am a happy member
August 7, 2016

You have to watch amazon as they are not always the best price

But when their price is good; the shipping can not be beat

Date of experience: August 5, 2016
Virginia
3 reviews
0 helpful votes
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Best place to buy!
August 7, 2016

Always the lowest prices.
Sometimes you need to wait for the right time and get the lowest price.
Has everything that I need.

Date of experience: August 5, 2016
New York
2 reviews
0 helpful votes
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Lower prime membership fee or do multi level membership
Like
Level 1- Free standard shipping ($10/ Year or free after 25 items buy in year)
Level 2 - Free 3 days shipping ( $ 25 / Year or free after 75 items buy in year)
Level 3 - Free 2 days shipping ( $ 50 / Year or free after 200 items buy in year)

Also for who are not members they can also get some discount in shipping.

Date of experience: August 5, 2016
Canada
30 reviews
25 helpful votes
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I love Amazon's Prime but a person has to be very aware of the shipping costs as well as the exchange rates when living in another country other than the USA. I also love the daily deals & watch for the monthly deals, warehouse deals, & any other specials because sometimes you can get great prices on Amazon that you will NOT get in any store. Stock up & save!

Date of experience: August 4, 2016
Nebraska
1 review
0 helpful votes
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TRUSTWORTHY
August 5, 2016

I've been using amazon for a little over a year now, and I absolutely love them. Refunds have not been a hassle and shipping is quick! Can't say enough good things about amazon!

Date of experience: August 4, 2016
New Jersey
3 reviews
11 helpful votes
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Excellent
August 4, 2016

Amazon is a nice place to shop. Great customer service. Kindle publishing is a nice opportunity for writers to publish their books and get rewarded without any fear of piracy. Will recommend it for all. Go write a book and be rewarded

Date of experience: August 4, 2016
NL
2 reviews
0 helpful votes
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From mobile phone covers to kitchen utensils is best to buy these at Amazon... a fraction of the price from what the big stores charge

Date of experience: August 4, 2016
Georgia
12 reviews
13 helpful votes
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Best Prices
August 4, 2016

I love Amazon they have everything! They also have competitive prices :)

Date of experience: August 3, 2016
Maryland
60 reviews
209 helpful votes
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Perfection is seldom achieved and Amazon is no exception. That said I have found their site to be an effective search tool and purchases/returns are handled efficiently and quickly. When one considers the scale of their operation it really is quite amazing that it doesn't have more snafus!
Recently, I called Amazon about a $70 product I purchased that said "no returns". Maybe I should have been suspicious? Amazon customer service said, "No problem, just throw it away and we'll refund your charge". Although Amazon does not pay many of their employees a living wage, that was great customer service.

Date of experience: August 3, 2016
Utah
1 review
0 helpful votes
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Reliable Services
August 4, 2016

I have never found such reliable services online. They have won my heart by their quality services.

Date of experience: August 2, 2016
New Jersey
2 reviews
1 helpful vote
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Instant gratification
August 4, 2016

Amazon is geat if you want to buy something and just don't have time to go to a dozen stores to look for it. You can shop several suppliers, read the reviews and then have it on your front door in two days. You do have to watch though. They don't always have the best price. If you shop slot then pay to become a prime member. It will pay for I itself.

Date of experience: August 2, 2016
Oklahoma
5 reviews
1 helpful vote
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Great selction
August 3, 2016

Amazon always has a great selection of items for anything I need.

Date of experience: August 1, 2016
North Carolina
5 reviews
4 helpful votes
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I love Amazon.com
August 2, 2016

I do most of my shopping here. Shipping is insanely fast, and my Prime membership has paid itself off over and over again.

Date of experience: August 1, 2016
Illinois
8 reviews
18 helpful votes
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Contant Shopper!
August 2, 2016

Amazon is my go to shopping experience, buy all the time through them, just be careful of private sellers, make sure they have the A-Z return policy. Otherwise a great site to shop!

Date of experience: August 1, 2016
Pennsylvania
25 reviews
31 helpful votes
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Awesome
August 2, 2016

I ordered from Amazon and you expect a few days for delivery. I went out to check my mail and there was my package I ordered a day or two earlier. That is very quick delivering. Amazon is Awesome to buy from. Even if you have a problem or you want to place and order you can call them to place the order for Secure buys. Thanks Amazon your the Best.

Date of experience: August 1, 2016
Michigan
3 reviews
4 helpful votes
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Awesome!
August 2, 2016

I have bought many good quality things from Amazon. All but one order has come. Considering that I've been shopping here for some time, I think those are very good odds. Thanks, Amazon!

Date of experience: August 1, 2016
Washington
3 reviews
4 helpful votes
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It doesn't get better than Amazon. I've have ordered from them for years. They have the absolute best customer service I've ever encountered, and they really do put the customer first!

This is my go to online company and it always will be. I've ordered from Prime and Prime Now countless times, I've never once had a negative experience. A very smart company that knows how important it is to have customer loyalty.

Date of experience: August 1, 2016
New York
3 reviews
11 helpful votes
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Awesome site!
August 2, 2016

I always shop by Amazon because I know I can find exactly what I'm looking for Can find even the most unusual items and always at the best price. Fast shipping too! I highly recommend it!

Date of experience: August 1, 2016
Virginia
9 reviews
45 helpful votes
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I don't know how I would get by without Amazon anymore. It is so handy to have things delivered irght to my door nowadays. I get to do my shopping form home and look at other people's reviews of products to what what issues they have had with the products so I can decide whether or not I want to buy the item. Its a fantastic resource and a wonderful time saver. There have bee a couple times where I didn't what I ordered until several weeks later and I had to write them about it. I wish they had a phone number for us old folks.

Date of experience: August 1, 2016
Jersey
2 reviews
0 helpful votes
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Safe and trustworthy.
August 1, 2016

Amazon are excellent, everything I've ordered has always arrived well packed and within the expected date. I recommend Amazon to everyone. They are always the place I look first.

Date of experience: July 31, 2016