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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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You have to watch amazon as they are not always the best price
But when their price is good; the shipping can not be beat
Always the lowest prices.
Sometimes you need to wait for the right time and get the lowest price.
Has everything that I need.
Lower prime membership fee or do multi level membership
Like
Level 1- Free standard shipping ($10/ Year or free after 25 items buy in year)
Level 2 - Free 3 days shipping ( $ 25 / Year or free after 75 items buy in year)
Level 3 - Free 2 days shipping ( $ 50 / Year or free after 200 items buy in year)
Also for who are not members they can also get some discount in shipping.
I love Amazon's Prime but a person has to be very aware of the shipping costs as well as the exchange rates when living in another country other than the USA. I also love the daily deals & watch for the monthly deals, warehouse deals, & any other specials because sometimes you can get great prices on Amazon that you will NOT get in any store. Stock up & save!
I've been using amazon for a little over a year now, and I absolutely love them. Refunds have not been a hassle and shipping is quick! Can't say enough good things about amazon!
Amazon is a nice place to shop. Great customer service. Kindle publishing is a nice opportunity for writers to publish their books and get rewarded without any fear of piracy. Will recommend it for all. Go write a book and be rewarded
From mobile phone covers to kitchen utensils is best to buy these at Amazon... a fraction of the price from what the big stores charge
Perfection is seldom achieved and Amazon is no exception. That said I have found their site to be an effective search tool and purchases/returns are handled efficiently and quickly. When one considers the scale of their operation it really is quite amazing that it doesn't have more snafus!
Recently, I called Amazon about a $70 product I purchased that said "no returns". Maybe I should have been suspicious? Amazon customer service said, "No problem, just throw it away and we'll refund your charge". Although Amazon does not pay many of their employees a living wage, that was great customer service.
I have never found such reliable services online. They have won my heart by their quality services.
Amazon is geat if you want to buy something and just don't have time to go to a dozen stores to look for it. You can shop several suppliers, read the reviews and then have it on your front door in two days. You do have to watch though. They don't always have the best price. If you shop slot then pay to become a prime member. It will pay for I itself.
Amazon always has a great selection of items for anything I need.
I do most of my shopping here. Shipping is insanely fast, and my Prime membership has paid itself off over and over again.
Amazon is my go to shopping experience, buy all the time through them, just be careful of private sellers, make sure they have the A-Z return policy. Otherwise a great site to shop!
I ordered from Amazon and you expect a few days for delivery. I went out to check my mail and there was my package I ordered a day or two earlier. That is very quick delivering. Amazon is Awesome to buy from. Even if you have a problem or you want to place and order you can call them to place the order for Secure buys. Thanks Amazon your the Best.
I have bought many good quality things from Amazon. All but one order has come. Considering that I've been shopping here for some time, I think those are very good odds. Thanks, Amazon!
It doesn't get better than Amazon. I've have ordered from them for years. They have the absolute best customer service I've ever encountered, and they really do put the customer first!
This is my go to online company and it always will be. I've ordered from Prime and Prime Now countless times, I've never once had a negative experience. A very smart company that knows how important it is to have customer loyalty.
I always shop by Amazon because I know I can find exactly what I'm looking for Can find even the most unusual items and always at the best price. Fast shipping too! I highly recommend it!
I don't know how I would get by without Amazon anymore. It is so handy to have things delivered irght to my door nowadays. I get to do my shopping form home and look at other people's reviews of products to what what issues they have had with the products so I can decide whether or not I want to buy the item. Its a fantastic resource and a wonderful time saver. There have bee a couple times where I didn't what I ordered until several weeks later and I had to write them about it. I wish they had a phone number for us old folks.
Amazon are excellent, everything I've ordered has always arrived well packed and within the expected date. I recommend Amazon to everyone. They are always the place I look first.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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