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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
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The only reason I don't give this site 5 stars is because some of the items are a little pricey (expensive) but they deliver pretty fast some times getting the package to you way before the delivery date

Date of experience: August 9, 2016
New York
4 reviews
20 helpful votes
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Never had problems with returning items. They make it super easy.

Date of experience: August 9, 2016
North Carolina
18 reviews
59 helpful votes
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Have purchased from Amazon for years! Sometimes their prices are higher than others, but when that happens I will purchase that item from somewhere else. The only thing I do not care for is how often the prices do change. I recently purchased an item there and noticed a short time later that it had dropped by $20.00 That is a lot of money to me, and I feel like I got ripped off. Doesn't seem right to me...

Date of experience: August 9, 2016
North Carolina
2 reviews
9 helpful votes
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Wonderful service, never had any issues, they are always willing (and able) to help the customer, most of the time I get items sooner then the due date and returns are easy. Highly recommend Amazon Prime!

Date of experience: August 9, 2016
California
2 reviews
2 helpful votes
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So bad
August 9, 2016

I purchased a dress for my cousin's birthday on 5 June and they delivered me now after 64 days. :(

Date of experience: August 9, 2016
Virginia
4 reviews
6 helpful votes
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Delivery times
August 9, 2016

Find I have an urgent need not locally available. Check they have it, order it, outstanding delivery.

Date of experience: August 8, 2016
Idaho
3 reviews
8 helpful votes
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Best place to shop.
August 9, 2016

Great shipping of just about anything. Best choice and prices. Amazing returns policy. I do all my shopping on line to avoid busy stores and parking lots!

Date of experience: August 8, 2016
Canada
17 reviews
11 helpful votes
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Amazon used to be one of my favorite places to go online even though the Canadian Amazon is not the US Amazon and it doesn't have the same products nor the same prices but that was ok for the most part and then they changed. They've gone the route of trying to be another Ebay with 3rd party sellers who try to sell at 2,3 and more times the average retail prices. The schemers who go there are not reputable and may not even have the items they're trying to sell but that doesn't appear to bother Amazon. I have ordered some products from Amazon, never received a tracking number at least none that you could use. If you shop at Amazon, I would strongly recommend you avoid Amazon Market Place or suffer whatever burns comes with it. I really don't know what Amazon management was thinking but they have degraded their online shopping to a level I'd prefer to avoid. BestBuy, Staples and many others don't have nor need a Market Place with 3rd party sellers but then you don't need an RMA number to return anything either. Two stars Amazon and falling fast.

Date of experience: August 8, 2016
Florida
2 reviews
0 helpful votes
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Amazon is the MAN
August 9, 2016

I have ordered many items from Amazon over the past several years with unparalleled success. The real success has been with the very few items that, for one reason or another, just didn't work out. The ease with how Amazon handled these few setbacks is commendable. My hat is off to everyone at Amazon who makes shopping with them fun and rewarding.

Date of experience: August 8, 2016
California
1 review
7 helpful votes
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After several years and a wide variety of product purchases, I had only one slightly unfavorable experience and it was my fault. My only complaint is that like far too many American companies their call centers are sometimes located abroad and communicating with an employee with a severe accent can be difficult.

Date of experience: August 8, 2016
Canada
5 reviews
9 helpful votes
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Textbooks
August 9, 2016

I purchase all my textbooks for university from Amazon! Prices are reasonable shipping costs are at a minimal and they also offer free shipping over a certain $ value... The textbooks are in new condition I personally have never had an issue. Highly recommend purchasing textbooks on Amazon.com!

Date of experience: August 8, 2016
Illinois
3 reviews
10 helpful votes
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I love Amazon!
August 9, 2016

Whenever I need to purchase something I research.
Always end up back at Amazon.
I can find it there, not always easy to find at other places.
Not always the lowest price but most of the time.
FAST SHIPPING.

Date of experience: August 8, 2016
New Zealand
3 reviews
0 helpful votes
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Amazon Web site
August 8, 2016

www.Amazon.com is superb. It takes me back to my childhood days when I dreamed of a library that had everything.
It is extensive. The reviews are good. A pity about the prices! However, that's commerce.
Easy to navigate and very comprehensive. Yes, the world's biggest bookshop is superb.

Date of experience: August 8, 2016
Tennessee
7 reviews
10 helpful votes
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Service is good if you can manage their difficult web page.

Date of experience: August 8, 2016
Canada
3 reviews
11 helpful votes
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My stereo
August 8, 2016

Purchased a stereo from Amazon, paid $101.00. It has a CD player, USB. Love it... sounds awesome!

Date of experience: August 7, 2016
California
3 reviews
6 helpful votes
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Great merchant
August 8, 2016

I have always had excellent experiences with Amazon. Over the years I have made many purchases from Amazon and never had a bad experience.

Date of experience: August 7, 2016
Georgia
2 reviews
0 helpful votes
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My grandson and I use their site to order a lot of items from and we normally get the items in about 3 days time. I used them a lot when we were replacing items that were lost due to a fire at our house last May. In fact my insurance company recommended their site to use. Grate Service Always---P. D. Morris

Date of experience: August 7, 2016
California
2 reviews
13 helpful votes
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Love it!
August 8, 2016

I use Amazon almost every day. I have ordered everything from movies to food to furniture. I love the service and love my prime membership. The only complaint I would have is the pricing of items in the Amazon Fresh section. I wish they were a little better and the membership was not so high or I would definately use it.

Date of experience: August 7, 2016
Pennsylvania
2 reviews
0 helpful votes
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Amazon has everything you can imagine. Great shipping (most of the time free) and great prices.
I come to Amazon first before any other site.

Date of experience: August 7, 2016
Canada
6 reviews
2 helpful votes
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Bien
August 8, 2016

Je trouve le site un peu difficile à naviguer, et je trouve qu'il y a beaucoup de frais d'envoie comparativement à d'autre site du même genre

Date of experience: August 7, 2016