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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Illinois
9 reviews
15 helpful votes
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Love this site
August 23, 2016

Never have a problem searching for what i need, great prices and awesome customer services.

Date of experience: August 22, 2016
Canada
5 reviews
4 helpful votes
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Get everything
August 23, 2016

You can buy any product in online!
Great collections and home were.

Date of experience: August 22, 2016
Nevada
5 reviews
14 helpful votes
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I use it all the time. Very good service and incredible return policy. Almost all items are priced as good as can be found anywhere.

Date of experience: August 22, 2016
California
5 reviews
0 helpful votes
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I like Amazon
August 23, 2016

I shop online with Amazon and I always receive speedy delivery and there is a good selection of merchandize

Date of experience: August 22, 2016
New Jersey
13 reviews
24 helpful votes
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Many reviews on Amazon are traded for reviews. People get discounts on products or even get them for free to write reviews. In other words, the reviews are very hard to trust. That is just the tip of the iceberg. Use it long enough and you will find a ton of holes in the way they do business. Prices are not always the best. Sometimes Amazon Prime prices will be higher then non-Prime prices. They are good, but it is still very much buyer beware.

Date of experience: August 22, 2016
New York
3 reviews
2 helpful votes
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Amazon is the future of shopping and I am embracing it with both arms (or fingers on the keyboard to be technically correct).

Date of experience: August 22, 2016
India
4 reviews
9 helpful votes
Follow Bharat T.
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I want you to thoroughly read my review before down voting it leaving a negative comment. No doubt Amazon is one of the finest online shopping stores. Flipkart and Amazon are two where most of the times I can blindly take their offers and buy their products. But sometimes you will come across the product details that are too good to be true. Especially when you are browsing through their Electronics section. For example Mobile Phones. You might see some cellphones with epic specification and at a very cheap price. Beware on Amazon many sellers tend to update wrong information(Not sure if they do it intentionally or they just copy paste information from some unreliable sources) I have seen it and I know sometimes if you don't do some research at your end you might end up getting a low-spec cellphone which was advertised with too many power components and features. Other than that Amazon is awesome. So be careful while you buy a cellphone and you must double check specification before you place your order to avoid disappointment.

Date of experience: August 22, 2016
Canada
2 reviews
10 helpful votes
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I use Amazon a lot - the prices are usually great and sometimes exceptional.

But when it screws up it is a nightmare. I wrote an entire blog post about one experience.
http://yasashiikuma.com/2016/05/score-u-haul-1-amazon-0/

Three months later I have never heard back from them.

Date of experience: August 22, 2016
Kentucky
7 reviews
23 helpful votes
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It Works
August 22, 2016

So many times I have not been able to locate what I needed. There it was at Amazon! I also use the reviews to make decisions on products before I shop locally. I love being able to track my packages. Amazon plus is a bargain for me. I do not have cable but I do have a ROKU which has Amazon prime on it.

Date of experience: August 22, 2016
Canada
3 reviews
7 helpful votes
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Used wrong address for my order and somebody got the package instead of me. Amazon simply covered the loss and made a refund so I could order again using correct address. Just amazing!

Date of experience: August 22, 2016
California
2 reviews
4 helpful votes
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Love it
August 22, 2016

I love amazon. I have prime membership and is great. I love reading ths book reviews they are very helpful. I use honey add-on to see i am getting the best price.

Date of experience: August 21, 2016
Colorado
6 reviews
14 helpful votes
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Amazon Prime used to ship via UPS. When the switched to using USPS, they made a big mistake in meeting the needs of their customers. I purchase ALOT from Amazon. Their prices can be good (not always) but for me it saves time and it's convenient. Or at least it used to be. I live in a rural town in a heavily populated county. USPS delivers mail to mailboxes on the street, not door to door. Even with a large mailbox, packages don't fit. The 2 day shipping turns to 5 days because I have to travel to the Post Officeto pick up packages. It's an easy 20 minutes each way to pick up packages between 9-5:00 ( if there is no commute traffic to deal with.). That doesn't work when a person is employed. UPS delivers to my door, but not USPS. My Prime membership comes with other perks; such as free movie streaming. I can't use any of the other perks because of having Satelite Internet and data limits. I'll continue to use Amazon because of the size of their selections and and the ease of ordering. I hate that they use USPS and if there was a better alternative to Amazon, I'd take it.

Date of experience: August 21, 2016
New Jersey
2 reviews
5 helpful votes
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Great Customer Service
August 22, 2016

They have always been wonderful to work with! Love Amazon!

Date of experience: August 21, 2016
Washington
5 reviews
17 helpful votes
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Convenience
August 22, 2016

Have saved at least 100 plus gallons of gas going to local merchants.
Love the company.

Date of experience: August 21, 2016
Oregon
10 reviews
8 helpful votes
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Amazon is fantastic!
August 22, 2016

Great products, easy to use, magnificent customer service and easy, fair return policies.

Date of experience: August 21, 2016
Canada
2 reviews
1 helpful vote
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Best Deals Ever!
August 20, 2016

Occassionally get a dud product and have to send it back so just watch the return policies. And the reviews on their site are very useful to have before you decide to buy.

Date of experience: August 20, 2016
Colorado
2 reviews
0 helpful votes
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Love Amazon!
August 20, 2016

Prime is so worth it. I order so much stuff from Amazon the free shipping pays for the prime account.

Date of experience: August 19, 2016
New Mexico
2 reviews
4 helpful votes
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Ordered a birthday present from them a year and a half ago. Arrived on time, no complaints there. BUT... They apparently now follow me around everywhere I go, whether I want it or not. Have never downloaded an app, I block cookies, but they do it anyway... Earlier this year I wanted to research a small subculture in India, when suddenly a popup appeared from Amazon telling me they could sell me both a book and DVD about the group. I called, complained. They adamantly refused to tell me how to get rid of Amazon's installation, told me to call Apple. Once in a while, I accidentally touch something on the tablet's keyboard and a long, vertical popup appears in lavender print, entirely in alphas aand numerics except for one word at the top: Amazon. So firstly there is this violation of privacy and secondly, why would I pay more plus shipping for the same thing I can get from a brick and mortar mom and pop locally? I would never buy enough to want Prime, and they lost my patronage when I found out they spy on all my online activities. It was creepy. They charged more for that present than the local store, and charged more for shipping than if I did it myself. I can't even go there to see what merchants sell, and then go directly to that merchant, because Amazon tracks me everywhere, apparently. It was their stubborn refusal to tell me how to eject them from my tablet that concerns me. By the way... I just phoned Amazon to tell them that I am starting to warn people online about their invasion of privacy, and the first person that answered is a Filipino... I demanded to speak to an American that I could understand without a Creole accent. I think Amazon should be hiring Americans, there are plenty of jobless Americans who have families to support, but Amazon is on the cheap and doesn't care about their own country.

Date of experience: August 19, 2016
Tennessee
13 reviews
14 helpful votes
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Fantastic
August 20, 2016

I've never had a bad experience with ordering from Amazon. Always on time, always what I ordered, and easy! Reviews are a must to check out quality of items.

Date of experience: August 19, 2016
Arizona
21 reviews
18 helpful votes
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Normally great service
August 20, 2016

Amazon offers great online shopping, however the prices are often a little bit high on apparel. Great and trustworthy place to buy electronics from. Just make sure you read the reviews on the sellers and the reviews on the product as well as the details.

Date of experience: August 18, 2016