On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had a great experience with Amazon. Usually get deliveries
On time or before.
Amazon Prime membership is worth every penny. Free streaming music, movies/TV shows, many items with free 2 day shipping. Being a Prime member got me free returns several times, when an item was incorrectly described, etc.
I have always been please with the service received from Amazon.
Both purchases and returns.
Most of my experiences with Amazon are good, but the amount of items with free postage are getting fewer and fewer.
I have ordered many things on Amazon, and I have never really had any issues with shipping or anything. I will say that Amazon Prime is kinda scamy though.
I like Amazon just don't like when you buy something small the packaging is in a big box which could be avoided apart from that it's great
They always get it right. Just a class A business.
Usually Amazon has the best prices on the Net plus excellent customer service. Prime shipping is a bargain for those who order as often as I do.
I buy everything I can from amazon.com. Their customer service is awesome and things are shipped quickly. I order specialty food items, vitamins and health products, digital books, music and movies, appliances, clothing and accessories, and electronics--actually pretty much anything!
I am a frequent buyer for amazon since it has the best customer service and quality products. Never disappointed with them. Good job
I always get the best deals by ordering the biggest box of diapers and ordering something small to get the free 2 day shipping. (Always worth it to order something and get something rather than pay the shipping fee and get nothing.) I have had to call customer service three times due to my error and they are always so amazing! You only have to push one number and then you get to speak to an actual person whom you can understand! One time I accidentally ordered the wrong diapers and thought I cancelled but I did not so both the correct and incorrect order shipped to my house and I opened the wrong pack so they let me keep the diapers and refunded my money. They always give you a coupon or credit of some sort so I feel it is always cheaper to go this route versus the store.
Amazon has made it very easy for me to order. With Prime my order comes very quicklywith free shipping. I have access to a vast variety of goods. They are often cheaper than I can get them other places. I especially appreciate that a portion goes to Arts Unity Movement, a non profit organization that I am a co-founder of. While it is difficult to find the phone number, there are actual human beings that will talk to a person should there be a need and they are quite helpful.
I am just amazed how much care amazon do for their customers. Fast delivery, friendly return policy.
I love Amazon they have like everything and you get things from Amazon quickly delivered to your house
From school supply, tools, t-shirts, wedding ring, toys, this is my favorite internet place to buy stuff
Been an Amazon customer for years and love it.
Mainly because by using their credit I don't have to disclose credit card info over the internet, which has caused me grief more than once. They have practically everything you could want to buy and shipping is always speedy and here when I need it. Also they have a huge review database, which is important when making a buying decision.
Amazon is a amazing company. Their prices are higher but your product is guaranteed to be new or in perfect condition. Sellers are helpful and friendly and returns are a breeze. Ebay's got great prices but amazon is king on ordering retail quality product.
I love Amazon! Always get great products for great prices. Also they get delivered fast. Can find almost any product your looking for.
I ordered several times from this store, it is good and the seller offer best service and good quality products.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account