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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Florida
11 reviews
1 helpful vote
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They don't have everything you need, but when they do, it's quick shipping and at a good price.

Date of experience: August 30, 2016
Florida
3 reviews
0 helpful votes
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I have been shopping at Amazon for 5 years. I have had few returns but when I did have to return something Amazon made it easy. They have quality merchandise at incredible prices. Amazon Prime is well worth the small fee. I frequently add them to my Facebook when there is a particularly excellent purchase. *****

Date of experience: August 30, 2016
Michigan
6 reviews
2 helpful votes
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They'll screw you as a seller but as a buyer you can't beat it!

Date of experience: August 29, 2016
California
3 reviews
4 helpful votes
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Amazon. Amazing.
August 30, 2016

My dealings with Amazon.com have been completely trouble free. Not a bad word to say about them. I am one satisfied customer... d :o)

Date of experience: August 29, 2016
Washington
2 reviews
2 helpful votes
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Do research
August 30, 2016

Amazon is a pretty good site I use it mostly to buy dresses. When buying u must research the Sellers and reviews. Some clothes aren't exactly like the picture but not far off. Hey what can u expect for a "cheap" fix. I would recommend for some clothing purposes only bc that's all I can speak on

Date of experience: August 29, 2016
Malta
4 reviews
1 helpful vote
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Just perfect
August 30, 2016

Amazon is the perfect place to buy. No more to it. Just do it blindfolded... never disappointed.

Date of experience: August 29, 2016
Illinois
2 reviews
15 helpful votes
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Worth the Subscription
August 30, 2016

We live outside the city core but Amazon is still able to deliver everything we need within 2 days or less. Couldn't live without this service and would be willing to pay double if we needed to. Worth every penny.

Date of experience: August 29, 2016
Illinois
4 reviews
4 helpful votes
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Nice site
August 30, 2016

Amazon has nice products and they give good service. My only negative is that they seem pricer than some other sites. Usually I can find better prices other places but not always. All in all they are easy to work with and have nice things.

Date of experience: August 29, 2016
Texas
1 review
0 helpful votes
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I always find whatever product I need here, but the best thing about Amazon is its service. People are very nice and helpful, ready to make your shopping experience unforgettable.

Date of experience: August 29, 2016
Washington
14 reviews
39 helpful votes
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Good and bad of Amazon
August 30, 2016

Amazon, like Google and Adobe, is trying to take over your lifestyle by moving you from a buyer to a subscriber. They are attempting to get you hooked on a regular basis so that they, I assume, can grow their companies into power house players by setting a core customer base and by having direct access to your money supply. Amazon was an excellent company, but today it's personality has changed from helping us to simply a company of self-greed. Watch out what you buy and more importantly how you are engineered to buy from Amazon. Also, don't try to communicated with them. They don't want to hear from you. If you do break through that maze and get a note to them, the response will come from India or Pakistan and not be directed at your actual question. The company is now facing competition from a few others like jet.com. But each of these has not equaled the power of the amazon Web site. When they do, they might prove to be a bit better than Amazon. But Amazon right now, owns the world and is behaving as though they own us along with it.

Date of experience: August 29, 2016
Canada
3 reviews
6 helpful votes
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Amazing!
August 29, 2016

Amazon is just amazing. You can find anything, because there is actually everything. My family bought so much from this site. Movies, books, cds, comics, tv series and more. We have always recieved our orders in great condition and in less than a week! The shipping price is affordable and everything is great. I look forward to my next order!

Date of experience: August 29, 2016
Australia
2 reviews
17 helpful votes
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I love Amazon because for me in Aussie land it gives me viable access to many items that are not available here. I am disappointed that some items wont be shipped to Australia that can be bought here at an obvious large profit for local sellers, and those that can when I see the shipping cost most times I decline to make a purchase.
I have compared shipping costs and I believe to encourage aussie buyers shipping can be trimmed enormously to helps us over here buy.
Where is our open market place between long and loyal allies?

Date of experience: August 29, 2016
Canada
2 reviews
1 helpful vote
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I love Amazon. Sure, you can surf all day, travel all day or walk all day to save a buck but that would be a waste of time AND money! Amazon has just about anything you want outside of buying a house or car (don't count those two out in the future) I opted for "Prime" membership. You always get free shipping and most of the time in 2-3 days delivery. Worth the price of admission. The website is secure with the highest encryption to protect your credit information. I totally recommend Amazon.

Date of experience: August 29, 2016
Isle of Man
5 reviews
18 helpful votes
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Great online store
August 29, 2016

Almost anything can be purchased on Amazon. It is easy to navigate and the checkout process is safe and efficient.

Date of experience: August 29, 2016
California
3 reviews
4 helpful votes
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Convenient.
August 29, 2016

Easy and convenient. Great shopping experience every time.

Date of experience: August 28, 2016
Florida
2 reviews
1 helpful vote
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I've been buying on Amazon Prime for longer than I can remember. I am an Amazon Prime junky, it's Amazon prime or bust. If I can't find the product I'm looking for on Prime I'll find something else to buy.

The products you receive are usually as described, I always research what I want and make sure that the vast majority of reviews say what I want to hear. On the rare occasion the product doesn't meet my expectations, the product goes back and I get a refund. I've always gotten my money back on those rare occasions and those rare occasions do happen.

For the most part I get what I wanted and usually very happy with my purchase.

Date of experience: August 28, 2016
Illinois
3 reviews
1 helpful vote
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Never been disappointed by their shipping speed or prices. Recently, I received the wrong item instead of what I ordered, but what they sent me was worth a fair bit more money so I just kept it and ordered another! That is the ONLY time I've ever had an issue with an order. And it worked out in my favor. So hey! If you dont feel like you need to go to a physical store, you really cant go wrong with Amazon. They sell nearly everything and give killer customer service if you need it!

Date of experience: August 28, 2016
California
3 reviews
0 helpful votes
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I've used Amazon for years and now I'm an Amazon Prime Member and I couldn't be happier. And, if you have a non-profit you can sign up for Amazon Smile and every person who shops on Amazon and tags your non-profit has a portion of their $$$ given to their charity!

Date of experience: August 28, 2016
Washington
2 reviews
3 helpful votes
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I think Amazon's website needs good editors to stay on top of incorrect data and information on some of there items though. But they do help in searching for items and giving suggestions for other or same items. Would love work for them.

Date of experience: August 28, 2016
China
2 reviews
0 helpful votes
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Das Produkt ist sehr billig, die Qualität sehr gut ist, werde ich bald mehr Artikel in diesem Shop kaufen.

Date of experience: August 28, 2016