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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Texas
2 reviews
6 helpful votes
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A company owed me 4 dollars. My honor is important and I dislike being cheated. I had purchased from Amazon not from the Vendor website. I called Amazon. Immediately they credited 4 dollars to my Amazon account. I was told Amazon WOULD contact the vendor who had refused a refund. Amazon makes online shopping safer, fun, and fair. I love Amazon.

Date of experience: September 11, 2016
California
5 reviews
17 helpful votes
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You have to do your due diligence when shopping on Amazon. You need to research the sellers and don't expect to get 1st quality items. Half of the stuff on here is fake rubbish Chinese imports. The other half is legit rubbish Chinese imports.

Date of experience: September 11, 2016
Thailand
3 reviews
7 helpful votes
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First class online shopping
September 11, 2016

Comprehensive catalogue of virtually anything a consumer could want. Excellent prices, fast delivery, new products actually are new and boxed.

Date of experience: September 10, 2016
Pennsylvania
4 reviews
9 helpful votes
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The best of everything
September 11, 2016

Amazon is the only place I will shop online! Love their products and customer service is unbelievable. Never, ever had a problem and been shopping with them for 5 years.

Date of experience: September 9, 2016
Michigan
5 reviews
33 helpful votes
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I have been a member since 2012. It changed drastically. Iam a PRIME MEMER. I order some tooth pain jell for 7.50. It said 0 shipping. So I put it thru. It came in the mail damaged. It looked like a truck ran over it. It broke the tube. Amazon wanted it back. I sent it with something else. They sent it back to me instead of the seller. So I looked it up. AMAZON CHARGED ME 59.95 for shipping a 7.50 tooth gel. What the heck. That is not on my receipt. I caught them again. It took 2 weeks and 3 calls to get my money. If it was not damaged. I would have not caught them ripping me off. I did not authorize it. Walgreens is a block from my house. I could have walked for free.

At Christmas I sent back a Carhardtt men's coat and hat. They disappeared. After a month they found the coat. Three months later the hat arrives from Amazon Marketplace with a note. They were calling me A liar and I did not send the items back.

WHO IS SENDING IN THESE LIES ABOUT AMAZON? EMPLOYEES.

PANDORA BRACELETS ARE ALL FAKE. NOT GENUINE AT ALL. THE CLASPS ARE WRONG. AND THEY WILL NOT STAY SHINY. AMAZON KNOWS. CALL PANDORA.

IF YOU WANT A FAKE. SHOP AMAZON... LOOK UP THE SELLERS. ITS AMAZONS COMPANY. I GUESS TO BE A BILLIONAIRE YOU HAVE TO HURT PEOPLE.

One meat thermometer site has on it if you buy from Amazon it is a fake.

REMEMBER, IF IT TOO GOOD TO BE TRUE. IT IS. JUST SIGN UP FOR EMAILS FOR YOUR FAVORITE THINGS. THEY ALWAY SEND GREAT SALE DISCOUNTS.

I HAVE HAD SEVERAL ISSUES. BUT THE 59.95 really made me angry.

Date of experience: September 9, 2016
Arkansas
7 reviews
1 helpful vote
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Great place to shop if you can not get out or even if you can. Great deals

Date of experience: September 9, 2016
GB
2 reviews
0 helpful votes
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Good service
September 11, 2016

I always have great experience with Amazon services and products.

Date of experience: September 9, 2016
Arizona
5 reviews
2 helpful votes
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Good deals
September 10, 2016

You have to watch shipping details closely and manufacturers. Sometimes products are low quality but mostly good reviews

Date of experience: September 9, 2016
Pennsylvania
6 reviews
1 helpful vote
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Love Love Love
September 9, 2016

Okay, I may be a little biased, because I sell coloring books on Amazon. However, I shop at Amazon all the time. Recently, I bought a nice set of colored pencils called Inktense (by Derwent). I have wanted those watercolor pencils for a long time, but I had only ever seen them at the craft store and the price was outrageous. ($80) Then I saw the same set on Amazon for less than half the price! I was so happy! I check the prices on Amazon now more often to see if I could get things cheaper.

Date of experience: September 8, 2016
Florida
13 reviews
52 helpful votes
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Items other then books not the best for me often low grade products you have to return.

Date of experience: September 8, 2016
NL
7 reviews
2 helpful votes
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I used their Amazon return locker today. Pretty convenient.

Date of experience: September 7, 2016
Texas
1 review
1 helpful vote
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Amazon is reliable and a great set up. It is a great way to get reviews and compare products. Plus our orders are almost always received faster than expected. I have yet to not recieve an item I ordered (and we order a lot).

Date of experience: September 7, 2016
Colorado
4 reviews
11 helpful votes
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Awesome site
September 9, 2016

It's great, I only had one bad experience which was taken care of emmedietly, a book I bought fell apart the day Ito arrived, I contacted Amazon got a full refund and got to keep the book which was cool, it took a long time to tape the pages together and the book looks like something I got out of a dumpster but Amazon took care of the problem, I got my money and a free fugly book

Date of experience: September 7, 2016
North Carolina
3 reviews
7 helpful votes
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Amazing.
September 7, 2016

I love Amazon. Honestly, Amazon is so much better than EBay.

Date of experience: September 7, 2016
Ohio
5 reviews
26 helpful votes
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You don't have to have paypal, they offer prime for free 2 day shipping, but you don't HAVE to. And if you type in what you want or cheap stuff under 2 dollars then refine search for priced low to high, it brings up all kinds of sales with very cheap or little shipping. Best online shop ever!

Date of experience: September 6, 2016
Nevada
2 reviews
1 helpful vote
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Love it!
September 7, 2016

Way more efficient than going to the store for every little thing I need.

Date of experience: September 6, 2016
Connecticut
4 reviews
24 helpful votes
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Meh.
September 6, 2016

This web site is on the very expensive side in terms of product cost. I can purchase the same items that Wag sells at much lower prices at my local pet supply chain store or at Chewy.com.

I placed my first order with Wag several years ago. The package took forever to arrive. I feared it was lost in the mail and I couldn't track it online. I called the Wag customer service number. The CSR was pleasant, but could not locate my package in transit. Therefore, he re-ordered the same items I had purchased and (of course) did not charge me for them a second time.

Eventually, both packages arrived, and therefore, I received duplicates of all items for the price of one of each. That was a great thing. However, since then, my orders with Wag were problematic. Often, their coupon codes didn't work, the codes were very restrictive, or there were other issues with my orders. I had called the customer service line on another occassion. The CSR I spoke with was gregarious and outgoing. He was reviewing my order on his end while we were on the phone. I was put off, however, by his commenting on the contents of my order. He said things like, "I see you purchased X. I personally prefer Y".

Generally speaking, Wag is mostly efficiently-run and good with customers. However, their prices now border on outrageous. I haven't shopped at that web site in quite some time. I doubt that I will ever shop at Wag again.

Date of experience: September 6, 2016
Texas
4 reviews
1 helpful vote
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Fast mail orders
September 7, 2016

Merchandise usually is at my door in 2 to 3 days must of the time I get free shipment and thats a plus for me and when i need to return merchandise no problem customer support is there to help i will continue buying at amazon. Great job

Date of experience: September 5, 2016
California
2 reviews
2 helpful votes
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Amazing
September 5, 2016

Ladies amazon is fantastic u get exactly what u see they're shipping is great usually 2 to 3 days lot of stuff is free shipping! Not cheap tacky things but great quality at great prices! So stop dealing with these rip off scams! Go to people and products u can trust and depend on reputation an quality go Amazon I will never buy from any other online company again except Amazon!

Date of experience: September 5, 2016
GB
4 reviews
3 helpful votes
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Love this site
September 5, 2016

Shop till I drop love this site. Delivery is great cannot be beaten

Date of experience: September 5, 2016