AmazonReviews 11,105

I am an indie author. I have dealt with Amazon for over a year and half. Mostly a good experience. But I am frustrated by the lack of professionalism and double standards Amazon has when reviewing submitted campaign text. I don't mind my add being rejected because of grammar errors etc. I'm not that good in that department sometimes. (Or text that is sexually explicit.)

But when my add is rejected for a few words that implied affection and desire by my two main characters. I thought you have to be kidding! I did my research prior to submitting my new campaign. And checked out what other author's add text said... far worse than mine! However these particular authors were making Amazon alot of money. I'm Not! Double standards! Unprofessional!

I contacted the review team via the support comment box and I was told each campaign text is reviewed on a case by case basis. And my add was declined for its implied sexual content. Hmm so if you make Amazon loads of money you get preferential treatment. And you can say whatever you want. The sexually descriptive text I read when researching on Amazon book site was very racy. My add text far from it.
Has any one else had issues with Amazon Marketing?

I must add Support was very quick to respond to my concerns when I told them I was closing my account and I wanted my credit cards deleted. Otherwise there is no support!

I've been around a while, turning 58 soon so I'm old enough to remember when customer service was good, and we were really given "service". I haven't found any online shopping experience better than Amazon. They get it, and they won me over as a customer for life!
I had three purchases that I goofed up on by ordering the wrong thing, and they were nice enough to refund my money, and because I'm on disability they even helped with the shipping cost. Total and 5

Amazon is the great and unique site to purchase the product and i really love this place which is really original and trusable product to purchase and i really mean it is helpful site to us to purchase the product with and good service given provided from them. I have since long time experience with this site because they good quality of product which we can purchase at reasonable price and i recently purchase the 5 jeans which really awesome colour and it feels smooth while wearing and i do really recommend this website.

I am a seller. Amazon makes a ton of money off of me but they provide horrible service. I have contacted support about a dozen times. Only once did someone know the answer to my question. They have even advised me to violate Amazon policy. There is absolutely no way to file a complaint. When I demanded to know a contact, I was told to contact SHATTEL WASHINGTON. I had never heard of that town and repeatedly asked for a spelling. IT WAS SEATTLE. SHE DIDN'T EVEN KNOW HOW TO PRONOUNCE THE COMPANY HEADQUARTERS!