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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I just love love love amazon. One click and I bought something. It's quick, easy to navigate, can find anything and everything on Amazon!
Amazon is the only place I use 90% of the time when I shop online. I have had one instance
Where I had to return a product and that experience was flawless. I guess there might be other places like Amazon but I will stay with them until I am convinced that they don't care about me.
Amazon is always there for you if you get a product you don't like all you got to do is tell them they send you a label you pop it on and you mail it back and you get a refund
Shipping is always just as they tell you but sometimes the orders may come incorrectly sent which happened to me a small handful of times with Amazon. Other than that they've been perfect
Hello everyone! Who else have been wondering whether Amazon is trusted by web shoppers around the world?
This is true.
In fact just for your own learning, make just some research on the web, you will find how much money Amazon makes a year and how many people willing to work with Amazon company.
It's lot of it, and this is telling that they are trusted.
Why shouldn't you too?
If you are also passionate to buy online, make sure to do it through Amazon.com, you will be safe all the way long your purchase process.
Love me some Amazon!
We have the Prime membership and we love it!
The prices compare to the ones we have locally. And it comes in 2 days most of the time. If you order on Thurs or Fri them it takes a little longer.
Amazon has a lot of quality products and its prime membership makes most shipments free of shipping costs. However, Amazon does not allow you to select the carrier and may select one that cannot deliver to your address. My address is a Rural route Box and they have repeatedly sent shipments through UPS. That carrier just returns the packages. I have contacted Amazon several times and they promise to put a note on my record to not use UPS and the same thing happens again.
Amazon.com sucks! Their customer service reps are useless. If you have to call more than once on a problem you get a different rep every time. The previous rep doesn't always note the details of your phone call so the next time you call you discover that the previous rep lied to you in whatever they told you. And if you call a third time it only get worse.
It is even worse if you bought the item from a third party vendor and not Amazon itself.
Amazon's listings are the worst for product information. Then if you call Amazon for further info on a given product the phone reps have no idea about product info beyond what's on the screen in the listing.
Amazon is becoming one of my favorite sites to shop these days. The prices are considerately lower than many sites. Delivery time is reasonable and the return policies are pretty awesome too. So far I never had any issues even when I had to return some items.
Amazon of course is a great platform, suppliers from all over the world.
I trust this site with my eyes closed, they are fully transparent and exact with details, their Prime subscription is the best!. I love the quality of their items, the large variety of products they offer.
I needed a bed quickly for my mother going into assisted living. Had a nightmare experience with overstock.com, but Amazon came through with quick delivery.
This company just keeps getting better and better. In 1999, when Jeff Bezos said "we are going to sell everything to everyone" I thought he was smoking funny cigarettes. Maybe he was... Combined with eBay, brick and mortar retailing has little hope. I wouldn't be surprised if Amazon bought UPS.
For the price, I've been practically refunded 100% of my subscription fee by foregoing the free 2 day shipping and selecting no-rush shipping. Then I've chosen about $100 worth of digital content and paid with the credits. With the Amazon Flash deals, I've saved a ton of money. Definitely worth the money!
I just signed up for a Prime membership after passing on it for a number of years and all I can say is I wish I had done it sooner. I would estimate that while shopping for something (anything) I will find it cheaper on Amazon.com about 90% of the time. Also the review system on there is extremely helpful when deciding on whether to buy something. The only reason I gave them 4 stars instead of 5 is because there seems to be alot of "review in exchange for free item" type reviews on there lately which I am always suspicious of and would like to see Amazon address. Other than that I love them :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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