AmazonReviews 11,108

I make a list of odd items the family asks for, something I seldom use needed for a recipe, gifts coming up etc. and then set aside a few hours to peruse the site. Since we live in the country, this kind of list might be a full day of errands pre-Amazon. We are Prime members so shipping is free, and sometimes I am avoiding sales tax as well. I compare prices, look for sales or warehouse overstock and read customer feedback, while sipping a cup of coffee or iced tea. Make my choices, select my delivery options--sometimes 2 days away sometimes a week (for extra credit on future buys), and I know I can return, for free, anything unsuitable. Got to say, I'm liking this better than big stores, parking hassles, forgetting things yada yada.

I have been using wag for years! I placed an order Sept 19 for my dogs special food due to allergies! This was sent to Florida address we have not been at in almost 2 years. I have no idea why, it was my address in Illinois on order! Apology said would ship another order right away. Next thing I hear another week later is somehow this order including case of canned food was damaged! Will send another order, today I called begging them where is it! So sorry again damaged. It was obvious they did not want to pay for order that they messed up in Florida so kept this up till my dog has no allergy free food! Will never use this expensive site again after years. Use Chew much more responsible and friendly! Stay away from Wag.com.

I despise going to my local Walmart. It's 14 miles from me, overcrowded, full of associates who are not helpful, etc. I decided to try Amazon instead of going to Walhell. I decided on a prime membership because we order enough to make it worth it. Since we are both handicapped, the husband and I are delighted with the amazingly fast shipping, the excellent customer service, the huge selection of stuff that we often can't find locally in our small town, and the fact that we don't have to struggle to navigate crowds and store aisles that often are clogged up with crap.

Amazon continues to blow me away with their prime delivery, great selection of merchandise, and easiest shopping ever, but I just had the best customer service experience of my life, and that was with Amazing Amazon! The customer rep who contacted me over the phone went above and beyond to solve the issue, even calling back the next day to be sure I had received my package! She was so pleasant and helpful! What a DELIGHT to do business with this company!