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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Amazon shopping is the best to me if I need a recommendation for a product all I have to do is submit an email to customer service and within 48 hours I have that recommendation it's easier faster than going to your local department store in my opinion

Date of experience: October 10, 2016
New Zealand
9 reviews
12 helpful votes
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Good Deals Here
October 11, 2016

I have purchased from Amazon and found them very professional. Good prices, too.

Date of experience: October 9, 2016
Arkansas
1 review
0 helpful votes
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Always a pleasure
October 11, 2016

Amazon always comes thru! They have everything you need and I just love the amazon prime!

Date of experience: October 9, 2016
India
1 review
0 helpful votes
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Hi guys, I want share some experience about my shopping in Amazon they gave a offer like motog4play with power bank I paid for both on the time of delivery I got only mobile power bank is not there I enquired so many times there is no reply from Amazon finally I got message that your order is delivered successfully with power bank it is totally fraudulent activity I try to contact them so many times they are showing their own tricks in conversation. Please prove that how powerful costumers pls don't buy anything with this people. This is my experience i will never suggest this website to my friends & relatives

Date of experience: October 9, 2016
Arizona
5 reviews
0 helpful votes
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Only way to shop
October 10, 2016

Anything and everything can be found on Amazon. And with Amazon Smile, a portion of everything we buy benefits our charity of choice (our church). Prime shipping also gives us the convenience of quick shipping.

Date of experience: October 8, 2016
New York
1 review
0 helpful votes
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Prime Reading
October 8, 2016

Amazon now has a new service through Prime, called Prime Reading. Great idea, but if you have a family membership, and why would a husband and wife have anything but that, only the original member can borrow, and they can't share those books. As the 2nd person on the account, called an invitee, they are happy to have me purchase items through Amazon, but as far as book borrowing, or kindle first? No, I can't. What is it really costing them to allow me to borrow those books? Thankfully their offerings aren't anything that great, and I do have access to 2 different library systems, but maybe this is a reason to look into getting a Nook next rather than a kindle.

Date of experience: October 8, 2016
Arizona
7 reviews
6 helpful votes
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$#*!ty shipping.
October 8, 2016

4-6 days shipping because it's what I could afford. I did not realize that meant they would sit on the package only shipping it on the 5 day to deliver it on the 6th. Felt kind of screwed. Since they could have shipped it any time but instead punished me for being poor.

Date of experience: October 7, 2016
New York
8 reviews
0 helpful votes
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Buying through amazon.
October 9, 2016

I have bought several things through amazon and have been thoroughly pleased with every purchase. Only one time did a package arrive late and then it was weather related. Very pleased with my dealings here :)

Date of experience: October 7, 2016
Georgia
7 reviews
44 helpful votes
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Not Customer-friendly
October 9, 2016

Since Amazon attempts to be a one-stop shop, you don't always get the best. Third party vendors make it more difficult to shop for or return items because each seller has different policies regarding shipping. It's not all upfront, and the appearance of the Amazon site doesn't change when you pick items from vendors versus Amazon. Like there's no signal that says, "Hey, you're buying from Amazon, you're buying from BooksAhoy, CrapShoesAlabama, and ConnorY1983. Is that ok? They will charge you for shipping, they will charge you to return the items you buy, and these guys ARE NOT fulfilled by Amazon." Also, Amazon desperately wants you to be a Prime Member, raising the cost of free shipping from $25 to $35 to $49. Now, that doesn't include books, either. You have to spend $25 on books alone to get free shipping on books. And still find stuff adding to $49 to get free shipping on the entire order, that is if you don't have Prime. It's just not customer-friendly anymore.

Date of experience: October 7, 2016
New York
2 reviews
5 helpful votes
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I check Amazon even when I find a product elsewhere. At least 75% of the time, Amazon sells for less and usually delivers faster.

Date of experience: October 7, 2016
Tennessee
2 reviews
2 helpful votes
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I love it
October 9, 2016

I use Amazon almost exclusively for buying books. I am not an E reader and love to buy the hard copy. I have had excellent satisfaction with the books and service I have received from the sellers on Amazon. Most of the books I buy are listed as good condition and arrive looking almost brand new. Highly recommend for this purpose.

Date of experience: October 7, 2016
Minnesota
3 reviews
41 helpful votes
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I shop a lot at Amazon and always feel confident with the service policies, the speedy delivery and reviews of products. They are a 1st class operation.

Date of experience: October 7, 2016
Canada
3 reviews
0 helpful votes
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Lové Amazon
October 8, 2016

I have always had excellent service and they send their orders very fast... no complaints so far! Keep up the good work.!

Date of experience: October 6, 2016
India
6 reviews
10 helpful votes
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Delivery charges
October 7, 2016

Why do they have to charge so much for delivery? Other apps are a lot cheaper.

Date of experience: October 6, 2016
Australia
5 reviews
1 helpful vote
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The best quality
October 7, 2016

Amazon is the best in variety and good quality goods, I have never had a problem with them, all items arrive promptly and in good condition

Date of experience: October 6, 2016
Illinois
2 reviews
3 helpful votes
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Never disappointed
October 6, 2016

There's a reason Amazon is killing their competition. They care about their customers. I bought a 60" Vizio (not new) from Amazon and it developed a problem. Amazon sent two men and a new TV that they installed and took away the defective one. I've returned several products, some because I ordered in error. No problem. You really can't go wrong with Amazon. I feel sorry for other retailers.

Date of experience: October 5, 2016
Canada
2 reviews
7 helpful votes
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Never a Single Problem
October 6, 2016

I've been a customer of Amazon for 10 years and they are the best place to shop on the entire internet. Returns are a breeze, stock is awesome, customer service is without peer.

Date of experience: October 5, 2016
Wisconsin
5 reviews
4 helpful votes
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Always have great luck. Prices are good and it takes awhile to find customer service or live chat on the site but once you fumble through the customer service has always been stellar

Date of experience: October 5, 2016
Bangladesh
5 reviews
1 helpful vote
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Movie
October 5, 2016

I am a very big fan of Sylvester Stallone, The Rocky, The Jhon Rambo; The Legend. Amazon has all the Stallone movies in DVD also in a Blue Ray Print.

I am very appreciated. Thanks.

http://ziaahsan.com

Date of experience: October 3, 2016
Michigan
7 reviews
12 helpful votes
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I have been using this site for a while, shopping for a variety of products. Each time I use the site, I find what I want easily, and navigate site without any problems I have only had minimal problems that were quickly resolved.

Date of experience: October 3, 2016