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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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When i am searching for something online amazon is my first one and most of times i always find what i am looking for.
Great place to buy.
Probably the best customer service I have received is from Amazon. They always refund me when I had problems with their products and even products from 3rd party sellers.
Amazon has very competitive prices, prompt delivery and courteous employees, if you find it necessary to contact them by phone. They have most of my online business.
The reviews were very helpful in determining which material to buy.
I have been ordering from Amazon for several years and have found them to be a reliable company. Their delivery time is outstanding. I do admit, I have found it I choose my item "fulfilled by Amazon" I have a really fast turnaround time. There have been times when I must choose from a seller directly.
ALWAYS read the reviews on the seller you choose, they are usually helpful, you will be able to tell the ones that are actual reviews and not just *itch sessions from the consumer. The reviews give you a very good idea of how the seller responds to problems, the quality of the items and if they stand behind their guarantee.
I always leave a review for sellers, since I occasionally sell on Amazon I know how valuable the feedbacks are to a seller.
Judy in Alabama, Oct 2016
In years I ordered a netbook, a mobile phone and even boots. Great quality, never had any issues - Ebay in comparison is a scam.
So what can I say about amazon? Its the best! Yes its that simple.
One of the biggest companies on the market, one of the biggest companies in the world. Its provides best consumer services you can get from a giant like that. Everything you want, from small toy box to private helicopters, you name it they sell it. And they even make their own TopGear now (its called Grand Tour and its looks amazing).
Back to the topic
Lets put it simple.
First you go to amazon then you think about what you need to buy)
I have a Prime membership. That means I can get free shipping on just about anything... and have it at my door in one to three days.
It also means I can have strea ml ongoing tv and movies for free and also a huge library of free music.
I'm disabled and no longer drive, so getting out to the store can be a challenge. Nine times or of ten I can find what I want or need on Amazon at a reasonable price.
Amazon assumed that oscila gave me my money back I ordered something a month ago how did Amazon close my complaint when the seller to give me no money at all the seller was quick to take my money within a few minutes why does it take 2 weeks to give me my money back when I ordered something a month ago now they're Amazon provide poor customer service like this and close my case over $17 Amazon lost me for life they can go to hell
Great place to shop online, i really enjoy enjoy ordering shipments from here everything gets shipped on time right to your door, with no problems. They have almost everything you can think off. You can bid for the merchandise whether you willing to pay more or less for something.
I tend only to buy new books and CDs these days. Too often second hand books are mis-described by the seller- some wear can translate to so tatty I wouldn't even donate it. Many other items away from books/CDs unless well known brands are of poor quality. Dispatch/delivery timescales can be quite erratic.
I was very excited to receive this wireless headset because of the wireless Bluetooth feature. The sound is great both listening to music and making phone calls. Easy transition from listening to music to answering a phone call. They are very comfortable to wear.
It comes with a small portable case that allows you to store the headphones and the charging cable together. The charging cable can be used with any USB charger. It also comes with three sizes of ear pads, which is nice because I have very small ears and not all headsets fit me well. They charged quickly and the bluetooth was easy to sync to my iPhone. This headset can be used with any smart phone.
The product arrived in a small, sturdy box, form fitting box which kept the product secure and undamaged. Easy to follow instructions included.
I'm a physician w/ little free time and I hate to shop. Prices are great, shipping is free (if you have prime) and whatever it is I seem to need, they got! Finally, if you don't like what you buy, you send it back. Never had a problem.
Rk
I have never had any problems reordering or returning products.
Get products as promised. If i don't like it or doesn't match description I return it. Never had an issue with them.
I've recently started using Amazon. I heard a lot but I used to make purchases offline preferably. Now I like it because of wide range and also because of quick shipping and wide range of goods.
5 stars review rating to Amazon. Good Quality products with instant services and Support when ever we need them.
Amazon shopping is the best to me if I need a recommendation for a product all I have to do is submit an email to customer service and within 48 hours I have that recommendation it's easier faster than going to your local department store in my opinion
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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