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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Not only did I get my last delivery in one day (for free), it came on a Sunday!
I recently ordered two laptop bags from Amazon India but finally they delivered only one. Once I contacted them, I got to know that their vendor shipped only one, and they refunded my money. It was ok to get the money back but that was not what I wanted, I wanted 2 bags.
I am also a seller on Amazon as well as a buyer. I would do price comparisons before buying on Amazon. Most of the sellers are not businesses just regular people taking product from one marketplace to another. Overall it does not stop me from buying from the monster!
Almost all my purchases on Amazon were great prices. Great quality. Great resolutions from customer service.
80 - 90% CSR jobs are outsourced. People answering calls have limited English speaking ability. Hold times are higher. If you like to speak to a manager - expect to wait at least a half an hour on hold and for that person to be a non-native English speaker too. Shipping labels used to be free to return and now they are 1.00. Chinese retailers now selling in America. Lots of fake reviews and low quality products. You order a product and it takes a month to arrive. What is this Alibbaba and Ebay? On some items one day shipping takes four days and the company always has some kind of excuse. Former prime member - no more!
I've never used such convenient online shop as Amazon.
Love ordering from these guys. Orders shipped so quickly and arrive within 1-2 days. My daughter ordered a new keyboard for her computer. It arrived but was 'taken' by someone and she was so upset... she contacted Amazon. They sent a new keyboard to her at no cst. And she got it in 2 days!
We are getting lots of use of our Amazon Prime membership.
I love coupons from Diapers.com. Just make sure you subscribe to them. Great place for moms on budget
True, you can find just about anything at Amazon, as well as an amazing variety of things, but shipping costs are so high, and many times you need to go through the purchasing sequences to find out what exactly the shipping charges will be. And should you want to contact the sell, you need to DIG to find their contact info!
Lately, more and more sellers aren't even in the USA, something you might not find out until after the purchase.
I wish Amazon was more transparent with providing information.
I enjoy shopping on Amazon.com, since I'm a prime member, I get free 2 days or less shipping. They have so much inventory that I price check items on Amazon before purchasing anywhere else.
I've had some problems with orders in the past, and customer service is always helpful. They will reship, price-adjust, or credit your account for shipping delays, especially if they are marked Prime and do not arrive when promised.
I've probably spent a couple thousand on amazon on different products (guitar, laptop, violin, bluetooth headphones and speakers, axe, volleyball net, backpack, and much more) I have been very satisfied with delivery time, selection, and prices.
IF AND WHEN I HAVE HAD A PROBLEM WITH AN ITEM IT HAS BEEN RESOLVED
QUICKLY. RECENTLY I HAD ISSUES WITH THE CUSTOMER SERVICE ORDERING
THE WRONG SIZE OF A SEAT BELT EXTENDER, I HAD NO IDEA THE WHOLE
PROCESS OF GETTING ONE WAS SO COMPLICATED. SEVERAL CALLS AND I
WAS NOT GETTING THROUGH TO ANYONE. SOMEONE WOULD LISTEN, SAY,
I'LL CHECK INTO IT AND CALL YOU BACK, NO ONE EVER DID.
I GOT TO TALK TO THE COMPANY AND THEY WERE GREAT, THEN I GOT A
PERSON SEEMINGLY ABOVE THE NORMAL CUSTOMER SERVICE AND HE WAS
GREAT, FROM THEN ON IT WENT QUICKLY. THIS MAN WAS GREAT, THE
AVERAGE PERSON SAYS THEY CAN DEAL WITH THE CALL AND THEY
COULD NOT. WHEN I GOT TO THE MAN THAT HELPED ME, THERE WAS NO
HESITATION.
I am a prime member and very satisfied with all the benefits I get. 2-day free shipping, 1-day free shipping. I've been a more for a long time. I haven't have any bad issue with amazon.com. I highly recommend them.
AmazonPrime is a great service for us. Free two day shipping on all items sold or fulfilled by Amazon, we even get same day delivery for some select items if we order early in the day. Plus, we only need one subscription for our household.
Besides the shipping services, Prime Subscription also gives us access to Amazon Video & Amazon Music. In addition, we also get access to PrimeNow with deliveries times of 1 or 2 hours as well as restaurant deliveries.
Highly recommended!
I used amazon and i will continue to use because the site is clear, the shiiping is always perfect and the product also.
Not to mention just the above, but I'm an Amazon nut. I'm a Prime member which comes in handy for shipping and special insights on products; I love Amazon music, it doesn't limit you like iTunes. Since I love shopping online I use Amazon alot.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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