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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Iraq
2 reviews
4 helpful votes
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Number 1
November 15, 2016

I enjoy shopping from amazon, customer service very helpful and understanding.

Date of experience: November 13, 2016
Iowa
1 review
2 helpful votes
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NEVER RECEIVED ORDER.
November 13, 2016

We ordered way in advance to our company opening date to ensure we get these items on time. Tracking showed to have shipped and delivered to our studio and we never got it. Then we were told it would be there again 2 days later, we got one box with fabreeze. Then we called again to tell them the rest wasn't received when we got an email asking if we got the entire delivery, they reshipped the whole order and said it would be here by the next day (yesterday) (and said they were out of stock on a few items we had in original order)and today (2 days later) we got one box with one little bottle of tea tree oil when we ordered over 25 items! We open in TWO days and dont have these when we ordered 3 weeks ago! Never ordering again from here! We have a valid address and everywhere else we order from (over 15 companies) got our deliveries on time! We spent over $200 on you guys and were gonna make it a monthly reoccuring order! NEVER WILL WE ORDER FROM YOU AGAIN.

Date of experience: November 12, 2016
Maryland
5 reviews
9 helpful votes
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I love everything about Amazon.com. Roughly 5k spent this past year and never had a problem with delivery, cost or returns.

You Rock!

Date of experience: November 12, 2016
Florida
5 reviews
4 helpful votes
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When need satisfation
November 14, 2016

When you need satisfation always shop Amazon. For anything I shop Amazon alot and was never unhappy with product or Coustmer Satisfation

Date of experience: November 12, 2016
Ohio
7 reviews
23 helpful votes
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Never a Bad Experience
November 14, 2016

I have bought a ton of stuff on amazon.com. I actually do all my holiday shopping here and have always found great prices and quality products. Of course you need to read the reviews and ratings of sellers to be safe, but in doing that I've managed to find great deals. I would highly recommend amazon.com to anyone who has never used it. I stay with the free membership and pay the extra for two day shipping if I need something fast. Why pay extra if you're not going to use it, right?

Date of experience: November 12, 2016
Virginia
3 reviews
1 helpful vote
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Love the daily deals!
November 14, 2016

I really like being a prime member I love being able to get today shipping along with free music videos. I can also do all of my shopping at one time.

Date of experience: November 12, 2016
California
3 reviews
1 helpful vote
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Honest and reliable
November 14, 2016

Always get what I order and if any problems no issues with returns

Date of experience: November 11, 2016
Louisiana
4 reviews
7 helpful votes
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Always great service
November 14, 2016

I buy on Amazon weekly and I always have great service.

Date of experience: November 11, 2016
Minnesota
3 reviews
24 helpful votes
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Jeff Bezos
November 11, 2016

Supporting Jeff Bezos should be a crime of high treason. This guy owns the Washington post, which is a globalist CIA psyop yellow journalist rag that is unfit to even be used for toilet paper (it rips far too easily). Each dollar you give to Amazon sharpens the globalist guillotine over the head of America! Just say no to globalism and Amazon!

Date of experience: November 11, 2016
California
4 reviews
6 helpful votes
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Best!
November 11, 2016

Simply the best for buying anything. Be careful with sellers, usually this issue is tracked by their rep, so you know whether the seller is trustworthy or not. Concerning Amazon itself - not a single issue in couple years of using.

Date of experience: November 10, 2016
South Africa
2 reviews
2 helpful votes
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DELIVERY
November 10, 2016

The never have proper deliveries, sometimes they deliver to Italy and sometimes they dont.
They very seldom deliver to South Africa which is very frustrating.

Date of experience: November 10, 2016
Texas
5 reviews
3 helpful votes
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Pissed Off
November 9, 2016

Got carton of boxes, only got 1 box. Seller would not send rest of carton, took forever to get ahold of Amazon CS to take care of this issue... still waiting for refund!

Date of experience: November 9, 2016
Canada
4 reviews
1 helpful vote
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Loved it
November 11, 2016

Had several purchases via Amazon, and those were always good deals. Fast delivery (apart from the case where my watch was handled to Asendia). Will be back in a short time to get smtn else there :)

Date of experience: November 9, 2016
New Jersey
1 review
4 helpful votes
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Indispensable.
November 11, 2016

Amazon has totally changed my buying patterns. I make two thirds of my personal, non-food and non-automative purchases on Amazon.

Date of experience: November 9, 2016
Bahamas
3 reviews
0 helpful votes
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I love shopping at Amazon as you can find a variety of things you need from clothing to electronics to household items. You will get a great online shopping experience.

Date of experience: November 9, 2016
Georgia
1 review
0 helpful votes
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I order from Amazon often, and am mostly satisfied with the results. I've had a few issues with their in-house delivery company, and a few with their outside sellers (I've bought and reordered compression socks that should all be the same size but aren't), but they've usually handled the problems expeditiously. I do think that they boost the prices of their Prime merchandise to compensate for the 'free' shipping, and being Prime no longer seems to necessarily still mean 2-day shipping, but I decided to accept that.

Date of experience: November 8, 2016
Ohio
5 reviews
5 helpful votes
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I love this site!
November 9, 2016

Lots of choices and fast, fast shipments! Great customer service!

Date of experience: November 8, 2016
Idaho
4 reviews
2 helpful votes
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Love amazon
November 9, 2016

Order from them monthly. I have never had any problems!

Date of experience: November 8, 2016
Saudi Arabia
2 reviews
0 helpful votes
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Have everything
November 9, 2016

Amazon.com is like shopping in a hyper market where you can buy everything you need from one place

Date of experience: November 8, 2016
Austria
4 reviews
1 helpful vote
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Pretty good
November 9, 2016

I had to go with 3 stars because sellers on here tend to be a lot more lazy because its harder to complain then with the likes of ebay.

Date of experience: November 7, 2016