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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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I've always shopped with confidence at Amazon. For the most part I trust them to send me my items quickly and without issues. My only complaint is having to sift through so many bogus reviews of products before I can find a few that seem authentic. Love Amazon Prime.
Amazon is one of the best online shopping sites. They provide great customer service. Products are original and well-packed too. The home delivery service is also great. One could totally rely on them for great products at the best rates.!
It has a wide range of products and has never disappointment me in its service.
I have been shopping on Amazon for years now and have never had a problem. I will continue to shop there as they always keep me updated on my orders. Have bought many, many items from them. Thanks Amazon for your great customer service!
Love it, love shopping there, intuitive, easy to browse, superior functionality, smart website
The way a shopping site should work, no problems with returns but sometime you may lose some money on shipping something back an item you ordered but dont want.
Also their packaging improved and its much less wasteful
Been on amazon for years as a prime member. My kids love going on there and adding wish list items to my account. Now i know what they want for all holidays and birthdays without them even telling me. The amazon toolbar add on is nice too.
Prices are great, finding items is easy, shipping is excellent, and Amazon Prime is wonderful! Customer service is what sets one site apart from others many times, and I have had issues/problems with orders and received terrific and swift help from Amazon customer service. LOVE AMAZON!
I have Prime and usually get my purchases in two days with no extra charge.
I recommend this store 100%. Good service, super fast shipping. Excellent customer service.
Been an Amazon Prime member for years now, and haven't scratched the surface of all the benefits that confers: Uber-fast shipping, lowest prices, top-notch vendors, unparalleled return policy and superb customer service (right up there with Apple and PayPal)! What's NOT to love, here?!
I ordered a book on oct 15 delivery expected on nov 7 i still have not received it. Amazon not responding to any emails and they blocked all of my reviews because they only allow pisitive reviews they also refuse to give tracking info and a refund i have been a loyal customer for ten years but never again!
You can get any and everything on Amazon. It's so convenient! Inaturally I was happy to have the ability to order groceries. But those green containers they deliver them in are... annoying. By my 2nd delivery I have 8 9f them. I called to ask how they retrieved them and I was told "they would pick them up when they brought 2nd delivery", but that delivery person said he didn't pick them up, someone else would. So I called, and with a heartfelt apology the customer service representative said she would have someone pick them up in 2 days. Lol A week later I called and I was told to just leave them out by the mailbox. Well, good riddens big Green containers. I'm not sure what company delivers the products but they will leave them, drop them over the fence and they never require a signature. I'll still shop on amazon. But not for everything anymore.
Amazon WAS great, I filled out some survey online, and then there was some kind of a Amazon promotion that was going on along the lines of getting a $100.00 voucher, I called Amazon to inquire about this, they told me it was a new program, and they also assured me that I WOULD NOT BE CHARGED $100.00 AND THEY ALSO TOLD ME IF THERE WAS A PROBLEM THAT THEY WOULD TAKE CARE OF IT, THAT WAS A LIE! AMAZON EMPLOYS THIEVES AND LIARS AND THEY SHOULD HAVE SAID ON THE PHONE, IN THE PAST WE TOOK CARE OF YOU, BUT NOW WE ARE GOING TO SCREW YOU OVER, WHICH IS WHY I CALL THEM AWFUL AMAZON. SO I CALLED BACK I WAS EXTREMELY UPSET, MY ACCOUNT HAD BEEN CHARGED $100.00, I WAS YELLING AND SWEARING, THAT PERSON HUNG UP ON ME, THEN I CALLED AND TALKED TO ANOTHER PERSON THAT WASN'T HELPFUL AT ALL. THEN THE STUPID CHICK THAT I TALKED TO KEPT ON INTERRUPTING ME! AMAZON... YOU SUCK! AMAZON DID NOTHING TO REFUND MY MONEY, AND NOT ONLY THAT IT MADE MY ACCOUNT OVERDRAWN. I WILL NEVER USE AMAZON EVER AGAIN. YOU SUCK AMAZON!
When does two day shipping not mean two days shipping? It's when you're dealing with Amazon Prime Services. Apparently 2 day shipping with Amazon means we'll kinda sorta maybe get it there in 2 days. Worse is their flippant attitude when questioned about it. Getting these template responses about how they "personally" understand but can't do anything about it is insulting. Especially when they forget to change the names in the email.
You can not always assume Amazon is the best price
Because they are not
But they are easy to use
And ship quick
Everything I buy online, I get from Amazon if they have it. I've never had an issue with them.
I love shopping for products it so fast and easy online with Amazon
Best selection, great in-stock items, cheaper than other "real world" stores + free 2-day shipping if you join Amazon Prime (believe me, I am PICKY and if I say spending $99/yr if you buy a lot online is worth it then it IS!!)!! Prime videos, Prime music, did I mention free 2-day shipping, and they even deliver groceries now! What's not to love??
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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