AmazonReviews 11,108

I was taken by a promo, missed the fine print. Worked with customer service without waiting on hold (on Cyber Monday). I was explained the fine print and how they could handle the situation. This is always frustrating (getting got), however the customer service afterwards was outstanding. Minutes beforehand, I had the WORST experience with Walmart.com and cancelled that order even though it would have saved a couple of dollars. It was truly that bad of an experience. Therefore, the customer service I received from Amazon.com was very much appreciated! FIVE STARS FOR AMAZON, EVEN ON CYBER MONDAY! That really says something about their company being customer focused.

Absolutely love Amazon and all of the variety of products they have to offer, beware of one-click ordering without checking competitors pricing. At the same time I love their subscribe and save as the pricing usually beats any local competitor.
Customer care through Amazon direct has been exceptional. I will no longer Buy chargers, cables or cases for any technology through any third-party seller due to the crazy amount of knock-offs and subpar items on amazon.com.

My only gripe with Amazon is raising the minimum purchase for free shipping to $45. Sometimes I just want a few things that are less than that, and I don't buy them at all because of the shipping costs. Amazon's loss...

Then on the other side, the best thing ever was getting an amazon.com rewards credit card. I stopped paying cash as often, just to get more reward points, and they really add up. It is SO nice to order some things on Amazon, and then not have to pay anything at all! You cannot beat that with a stick, as they say.

Ordering things online at Amazon, at usually the best or really close price, with free shipping, is really good for me, as I really do live out in the "sticks", and it is a bit of a drive to shop for anything. I must say at least 4 plus stars!

If your looking for a scam site this is not one This website has all electronic needs and wants it has an excellent layout and customer service is swift and helpfull and shipping Is usually quick(the only exception is Christmas shopping but that should be expected)I'm building a computer right now and they have low prices on quality merchandise. Also bone have had anything as small as a ding on them personally I recommend this site very highly.

I shop on Amazon a lot. What I like best, besides the prices, is their customer service. I had a problem with an item I got from a third party seller. I contacted the seller through Amazon like I was supposed to but I heard nothing. Not from the seller anyway. Amazon contacted ME to find out if the issue was resolved. I explained the seller hadn't contacted me yet. Amazon immediately gave me a credit and an apology. They follow up on their stuff. I don't know how but they do. With the variety of items they have, the low prices and great customer service, I'm a very loyal customer!

Amazon has lots of stuff, and most of the time the price is at or near the best you'll find. But what really sets them apart is the customer service provided *by Amazon*. Of course, Amazon offers items from its own warehouse, but they also offer the same items from third party distributors. EVEN THEN, if there is a problem, my experience is that Amazon will take care of you. I've had to return items - Amazon paid return shipping. I've gotten items that were defective and the seller disappeared. Amazon gave me a refund. I've had warranty issues with third party seller - Amazon made good on my purchase. THe bottom line is that I am pretty sure I can rely on Amazon to correct any problems, at their expense, not mine. That makes them a great online store.

Very disappointing at your service! You had posted on your site that you had the hot item hatchimals available. I ordered 2 at double the price, you sent me 2 email confirmations saying they would ship Tuesday, November 29,2016 and took the money out of my account! Then, hours later you sent 2 new emails saying that you were sorry but you were canceling my order and could not fulfill it and that you woukd not take any money out! Well you had already did and the customer service was awful!