AmazonReviews 11,108

Pros
1) Amazon Prime offers free 2-day shipping for many products.
2) Amazon Prime offers some free music and movies.
3) Amazon Prime offers free returns for some items and the return methods are hasslefree.

Did you notice something? Yeah, Amazon rocks when you have Prime membership. However, the membership fee is high.

Cons:
1) Sometimes 2-day shipping fails to deliver in two days.
2) Amazon Prime only offers very limited choices for free music and movies, considering the membership fee.
3) Amazon Prime does not cover free returns for all Prime eligible items. For instance, I needed an immune boost product when I was very sick, but the item was delivered on the third day. I couldn't wait and got something else. However, the item delivered was not eligible for free returns.
4) There are more and more products on Amazon that are sold and shipped by sellers in China. The quality of these items is very questionable most of the time, and the shipping time is ridiculously long. I'm not saying we shouldn't purchase anything from China, but that being said, at least it should have a filter function for buyers to choose. I purchased a fall dress for my daughter and it didn't tell me where the item will be shipped from nor give me a tracking number, so I waited for over a month (already lost track of time since it took too long -- maybe 5~6 weeks) to receive it. The weather was already winter-like around Thanksgiving, so I don't see the point of keeping the dress as my daughter will outgrow it very soon. Bummer!
5) The search engine of Amazon fails to deliver only the results you want -- it somehow gives a lot of junks when crossing your key words, and I don't know why. On the contrary, I feel eBay does a better job on this.
6) Amazon should make itself more visible on Google shopping if its search engine has flaws. It is very frustrating to be not able to find the real products neither from Amazon nor Google shopping.

Due to the reasons above, I'm giving 3 or 4 stars for Amazon.

I am an Amazon Prime Member and it has been the best experience I could ever have! I can get anything I want on Amazon, even food, and get it in 2 days! Prime membership is $99 a year, cheaper than going to the store and home, even once a week, because the gas cost more than that lol. I love that I can pre-order movies, games, and music, and get it on the day that it is released, at the cheapest cost on the day of release! This especially helps me at Christmas and Birthdays, I just have the family make wish lists on Amazon and then I can just order whatever I want from it and never leave the house, lol! That is the best kind of shopping ever!
Amazon really rocks! I highly recommend it to anyone!

I have had Amazon Prime since 2005 and I recently had my first problem using it. I ordered a bed sheet set and did not receive the pillow slips. I called and Amazon apologized and offered to send the pillow slips immediately. I received the pillow slips 2 days later. Since 2005 I have probably ordered something at least once a week. Some orders have come to my home and some orders were sent to other addresses. That this was the first problem I have encountered and it was handled with courtesy, efficiency and in such a professional manner was impressive in a day and age where people encounter nastiness so often when contacting customer support. I love Amazon and wouldn't change my shopping choice even to save a dollar or two.