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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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I use Amazon Prime multiple times a week. I have little to no complaints to share.
Love Prime and their free shipping. But I'd like to see Prime free for high dollar buyers
I have always been impressed with Amazon, most especially the speed of which that they deliver items.
I order here all the time if I don't like it are don't fit they will send one that does fit
They will take it good care of me never had 1 problem
Love Amazon and the shopping experience and Prime shipping! Also, The Grand Tour is the best TV show ever!
One of my regular online retailers. I've got many products and shipping is fast. Read description and reviews carefully and you usually will have a good experience. Pay attention to ship dates which can be long only with some out of country shippers.
I used to LOVE wag.com - that was more than 5 years ago. In the past few years - I noticed a steep decline in their customer service coupled with how terribly they packed my items. Recently - the last straw has been their shipping. They used to ship so reliably - but, switched to OnTrac and that was the worst decision ever. I placed an order over 10 days ago and with 2 day shipping it has yet to arrive. They have sent 2 "replacement" orders and they never arrive either. What a joke! I just want my money back!
This is the best website for orders online! Very fast, reliable. Excellent indeed!
I've ordered many items from Amazon.Com. Things I've had problemswith have been taken care of in a professional manner.
Has anyone tried to self publish an e-book with Amazon Kindle. If you have then you will likely agree with me. Writing any kind of book takes 100's of hours. Then there's your cover and so on. I found this company to be an absolute nightmare every time I published a book. Your formatting will always be wrong and your book will look terrible even if you use their own software. They will accuse you of copyright infringement and reject your book over and over. Sure I sold a few books, but I don't think it was worth the aggravation. I would advise you to look elsewhere. The last straw for me came when they started rejecting images. Not content but images from an online source that offers freely available content. And by the way, their mobi file format is ancient history.
Totally professional. I have shopped for years with them
No suprises. If somethings not right they make it right.
Buy everything here. However, I no longer trust the reviews as there are many scammers. Only buy from Amazon or Amazon sellers or Sellers rated 97% or better.
Amazon is a great place to shop and save money! But not always, so don't automatically assume you'll be getting a discount for any/everything.
ON TIME, RETURNS, AND VALUE, NEVER HAD A PROBLEM... THE ONLY BAD THING IS THAT IT'S TOO EASY TO SPEND MY MONEY HERE. :(
Most of all my orders come from AMAZON. I absolutely love them. Also, with the prime membership you get free shipping. I have only had 1 bad experience with getting an item very late with Amazon... It was a month late so I can only give 4 stars.
Easy to return items if they are damaged or wrong. Typically excellent values.
Would be best if everything was prime, i have experienced horrible things with small retailers selling their products on the website. So if it was operated by only amazon, then it would be pretty great.
I have been with amazon for 10+ years, and have purchased everything from electronic parts to bicycle parts and you name it... they got it! Need speedy delivery?
They got it... Problem with the order? A quick email gets gears in motion and a refund
In place. But this company is run so well that problems rarely occur. And the packing of your order is first rate so it gets to you undamaged. They are always requesting YOUR feedback for ideas to better the company. Other companies should take note
For this one sets the bar!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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