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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
2 reviews
8 helpful votes
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So nice
December 13, 2016

So nice, I can surf the internet and buy what I need in my daily life.

Date of experience: December 13, 2016
Austria
2 reviews
1 helpful vote
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Delivery on time
December 13, 2016

They deliver as promised, no hidden Warehouse agendas

Date of experience: December 13, 2016
Georgia
3 reviews
26 helpful votes
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Trouble free always
December 13, 2016

I have been an Amazon shopper for five years plus
Not a single instance have they failed.
I have returned purchases, I have sampled products, and I have always been able to find what I'm looking for, and sometimes things I wasn't looking for.
I can't say enough good things, but I can sum it up easily. Amazon is my first stop... period

Date of experience: December 12, 2016
South Africa
2 reviews
2 helpful votes
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Employee
December 13, 2016

I work there, I tend to compare the quality of the service we provide to other sites and Amazon is outstanding!

Date of experience: December 12, 2016
Honduras
5 reviews
5 helpful votes
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Thansk Amazon
December 12, 2016

My favorite online shoping store Amazon have everything i be looking for i always order from here and everything always gets shipped on time and i ahvent had a complain whether something was not delivered if i was ripped off on something. I am glad they made this place they deserve a five star raitng

Date of experience: December 12, 2016
GB
4 reviews
3 helpful votes
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Amazing amazon
December 12, 2016

I have been an Amazon customer for about 9 years and i have to say i have none but praise for their service. Any issues i have had with products have neen resolved superfast. I ordered two Christmas presents
Last night and by 1pm today they are here and in perfect condition- say no more

Date of experience: December 12, 2016
Tennessee
1 review
0 helpful votes
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Made The Difference
December 12, 2016

I highly recommend this service for your resume make over. Top Resume knows what employers are looking for on resumes. Communication was excellent. Turn around time just as they say. I got the job I wanted and my resume was the key to success.

Date of experience: December 12, 2016
New York
3 reviews
18 helpful votes
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Easy to navigate and search for desired Items. Checkout process is also a Breeze. Easy process to return Items that have any issues. Only down side are the High Shipping Charges to get your items delivered in a timely manner. If they can lower their shipping cost it would be a 5 star rating.

Date of experience: December 11, 2016
Iowa
12 reviews
25 helpful votes
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I have bought several items online when I can't find them on e-bay as the same item on e-bay is 1/2-2/3 the price Amazon offers on the exact same item

Date of experience: December 11, 2016
California
2 reviews
1 helpful vote
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Rating amazon
December 12, 2016

In my opinion, Amazon is the number one website in America.
They always have absolutely every item that I ever search for.
There prices (in America) are so good, it is a waste of time to price search any other sights.
If you are a prime member, 2 to 3 day shipping is free.
They are simply great.

Date of experience: December 11, 2016
Kansas
3 reviews
1 helpful vote
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My favorite site
December 12, 2016

My go to site for pretty much everything! Books, apps, video, shopping!

Date of experience: December 11, 2016
Guyana
2 reviews
2 helpful votes
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Amazon is great buy shipping takes too long from them. It forces you to use the prime.

Date of experience: December 11, 2016
Texas
5 reviews
4 helpful votes
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Amazon rating
December 12, 2016

I love amazon! They have so many things on the site that you can't find on most sites and ordering so easy with guarantee!

Date of experience: December 11, 2016
Florida
2 reviews
0 helpful votes
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I use Amazon for 95% of stuff I purchase online. Have there store credit card where I get 5% back on all purchases. Also have prime for free shipping. Can't remember when the last time I paid to ship something. Save a lot of money by not having to drive around looking for what I want.

Date of experience: December 11, 2016
New Hampshire
10 reviews
5 helpful votes
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So so
December 11, 2016

Prime isn't really a deal. They charge you more and think that we are stupid and fall for it. They are so good at delivering nowadays that prime really isn't worth it. Be smart Americans save your money. Shop around. I bought prime for the grand tour and it SUCKS!

Date of experience: December 11, 2016
GB
2 reviews
1 helpful vote
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They do near enough everything!
December 11, 2016

Shopped with them for nine years and overall a fast service wide choice and simple way of searching for a particular item and most of all bargains from as little as 1p! ( My cheapest purchase being an Elvis Presley compilation called "Christmas Peace"

Date of experience: December 11, 2016
GB
3 reviews
9 helpful votes
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I ordered all my Christmas gifts this year with Amazon Prime and finished up all my shopping within a few days and had everything delivered within 2 days. No hassles, easy ordering. I don't shop anywhere else online.

Date of experience: December 11, 2016
Texas
4 reviews
14 helpful votes
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Amazon is amazing!
December 11, 2016

I love shopping on Amazon! Everything is on time, no problems with returns, easy to use website and I love that with each product there is a review to read from other customers who bought the product. With a review it helps you choose quality products.

Date of experience: December 10, 2016
Missouri
3 reviews
0 helpful votes
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I love this website
December 11, 2016

Always good pricing and the merchandize always comes how expected

Date of experience: December 10, 2016
Illinois
2 reviews
2 helpful votes
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My favorite
December 11, 2016

My purchase always arrives when they say, no tricks, never damaged.

Date of experience: December 10, 2016