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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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They deliver as promised, no hidden Warehouse agendas
I have been an Amazon shopper for five years plus
Not a single instance have they failed.
I have returned purchases, I have sampled products, and I have always been able to find what I'm looking for, and sometimes things I wasn't looking for.
I can't say enough good things, but I can sum it up easily. Amazon is my first stop... period
I work there, I tend to compare the quality of the service we provide to other sites and Amazon is outstanding!
My favorite online shoping store Amazon have everything i be looking for i always order from here and everything always gets shipped on time and i ahvent had a complain whether something was not delivered if i was ripped off on something. I am glad they made this place they deserve a five star raitng
I have been an Amazon customer for about 9 years and i have to say i have none but praise for their service. Any issues i have had with products have neen resolved superfast. I ordered two Christmas presents
Last night and by 1pm today they are here and in perfect condition- say no more
I highly recommend this service for your resume make over. Top Resume knows what employers are looking for on resumes. Communication was excellent. Turn around time just as they say. I got the job I wanted and my resume was the key to success.
Easy to navigate and search for desired Items. Checkout process is also a Breeze. Easy process to return Items that have any issues. Only down side are the High Shipping Charges to get your items delivered in a timely manner. If they can lower their shipping cost it would be a 5 star rating.
I have bought several items online when I can't find them on e-bay as the same item on e-bay is 1/2-2/3 the price Amazon offers on the exact same item
In my opinion, Amazon is the number one website in America.
They always have absolutely every item that I ever search for.
There prices (in America) are so good, it is a waste of time to price search any other sights.
If you are a prime member, 2 to 3 day shipping is free.
They are simply great.
My go to site for pretty much everything! Books, apps, video, shopping!
Amazon is great buy shipping takes too long from them. It forces you to use the prime.
I love amazon! They have so many things on the site that you can't find on most sites and ordering so easy with guarantee!
I use Amazon for 95% of stuff I purchase online. Have there store credit card where I get 5% back on all purchases. Also have prime for free shipping. Can't remember when the last time I paid to ship something. Save a lot of money by not having to drive around looking for what I want.
Prime isn't really a deal. They charge you more and think that we are stupid and fall for it. They are so good at delivering nowadays that prime really isn't worth it. Be smart Americans save your money. Shop around. I bought prime for the grand tour and it SUCKS!
Shopped with them for nine years and overall a fast service wide choice and simple way of searching for a particular item and most of all bargains from as little as 1p! ( My cheapest purchase being an Elvis Presley compilation called "Christmas Peace"
I ordered all my Christmas gifts this year with Amazon Prime and finished up all my shopping within a few days and had everything delivered within 2 days. No hassles, easy ordering. I don't shop anywhere else online.
I love shopping on Amazon! Everything is on time, no problems with returns, easy to use website and I love that with each product there is a review to read from other customers who bought the product. With a review it helps you choose quality products.
Always good pricing and the merchandize always comes how expected
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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