On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The products I bought were what I had expected. Delivery was great
EVERYTHING I've ever ordered from Amazon is exactly as described and shipped promptly even from 3rd party vendors. 100% satisfied
Outstanding service, Save time and gas by shopping as a prime member
Other than some slight confusion about my address, the PMCIA adapter was delivered on time. I would recommend their services to my family and friends. Thank you!
Most people know what they are getting with amazon they do what they do better than most.
Amazon has a good quality, lower cost line that carries their brand. I've found that these products are very good products for the price point.
I order from them all the time and they never fail me
Oh what a great experience I've had on Amazon. No matter what you need you will find it here! I love shopping from my own home, at any time of day or night. I love the PRIME quick delivery which is well worth the price. When I want an actual shopping experience I just go to the mall and walk around and laugh at all the people standing in line to check out... while I just relax and enjoy.
I am a multi-state licensed, blogging and traveling Ob/Gyn (drcathylbagleydotcom) who spends much time in rural America. Thanks to Amazon.com and its various services (Prime, Kindle Direct, Author Central, Music) roads traveled have become less lonesome and isolating. I've grown accustomed to utilizing Amazon.com as my first and last stop for shopping and entertainment while traveling and at home. Site navigation and ordering are a breeze! My products arrive as expected, when expected. This means a lot to me! Amazon.com comes highly recommended. Check it out!
If you want anything that you had when you were young then Amazon is the place to go. Want to wear what Vinny Jones wears like cool Abercrombies, maybe an Arthur Daily camel one with a brown velvet collar or a Harrington or some Skinhead loafers or Ben Sherman shirts, remember them? They have all that old stuff. Great quality at a very reasonable price. I have bought heaps of great gear through them and they, well so far have always got it right. Also they have a great record selection, Trojan, German marching music or Wagner. No problem, good price, good selection and fast delivery.
Cheers,
Eddy from Sydney Australia.
I have dealt with Amazon over a number of years and have ordered hundreds of items for myself, friends and family. I have found them to be helpful, reliable and efficient. A very professional company that looks after its clients.
Fast shipping, everything is always as described on web site.
Ordered lots from amazon. Excellent service plenty of variety. Whatever you want.
They get the job done... and give back to our favorite cause...
I found negative reviews, but Amazon is really professional company. There are couple of items (sellers/stores), that sell "wrong" item, it says new, but it is old version, but in most cases in description on bottom it says version number.
That is how I got, "old" HDD, but it was actually new version! I got it for lower price.
Read, research, even if something goes bad, you will in most cases return item, or get new one,... with no charge.
I have bought over 50 items over Amazon, and still counting,...
This is the worst experience I have ever had, shopping online.
I have waited over 3 weeks for a delivery that was scheduled 3 weeks ago. This company has no idea how to treat customers. They have no clue where my purchase is and what is going on.
My advice. NEVER SHOP HERE...
PAS TOUTES DES HONNETES VENDEURS...
I never receive my parcel... je n'ai jamais recu mon colis... cela venait de chine et non au états unis... FAITES VRAIMENT ATTENTION DE QUI VOUS ACHETER! Et surtout le nom du vendeur retener le mien... de lui rien ne se rend a destination...
Merci par contre aux support de amazon qui m'ont remboursé rapidement...
What else can you say. Decent prices and super fast shipping. Been ordering for years
No matter what I feel like ordering I can find it on Amazon. My dishwasher breaks down, the control board is available on Amazon. I feel like having a new tablet, big choice, so I get a few. Large selection of cases for my tablets. Need a new desk top, Amazon has just what I want - an iMac - for less than anyone else. You name it, I buy it on Amazon. Great service, great delivery, great products, great prices. Amazon, you're the best!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account