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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Delivered as a vacuum packed flat thing, after an hour or two they fluffed out nicely. I'd actually recommend putting the pillow cases on them before you let them air out because of how puffed they get. After almost a month of sleeping with them, they're still super puffy and soft but they do have nice support without having to fold them in half.
Nice set for the price. They fit secure, comfortable, and sound great. Mute button is easy to press. When on the job site it makes it really easy to act like I'm listening to what the bosses are saying but actually I just see lips moving... lol
I have used this website many times to buy different products. And it was very easy for me to buy from this website.
I compare retail stores to Amazon and have been satisfied with shopping w them. Also, Amazon Prime is the bomb!
Very reliable service over time, easy returns, competitive prices. Prime is excellent, Wish lists the best.
You can't beat Amazon for customer support and service.
Great place to shop online bought a lot of Christmas items here
When ordering over seas things can get a little iffy but most of the time things gets here when they are supposed to. One item never showed up but for the most part have had success with the app
Beautifully designed website.It is easy to navigate, you can find the category you are looking, and it's contents easily.
Tried my best not to become a serial shopper online but with Amazon it is hard to resist the deals and options on offer...
It's good for other things but not games, would prefer steam or gamestop
Prices are much cheaper than in stores, arrives on time, has a great tracking program and good quality items.
I did all my Christmas shopping through Amazon Prime this year and it was a godsend. I only had one package that was delivered to the wrong address. But they rectify the situation by giving me a coupon and I still got my package in 2 days
First off there's anything and everything you could ever want on Amazon. Prime shipping never fails in 2 days and I can always rely on my items arriving on time. The only negative is you cannot buy shoes or clothes because sizing is sometimes so off but their customer service is really good and I've returned with them before and it was quick and easy; they sent me a return label and all I had to do was tape it on the box, free returns and quick refunds with prime!
Free shipping went from $25 to $45. You can usually find the same item on eBay for the same price and free shipping. Also, the reports of working conditions at Amazon have me always looking at alternative sources first now.
They are and still the best, customer service also awesome prices of items very good, items get delivered on time.
Great place for buying items cheaper if you're willing to get them used. I don't need books to be brand new. I also got our tv converter box here, after buying 2 at Best Buy and 1 at Target that were no good. The one we got on Amazon has lasted 2 years so far. And pet supplies like flea preventive are cheaper here.
Helped a seller sell me an item that was not as described and then refused to allow me to post my bad feedback even though it complied with their rules, I checked. Protects bad sellers at times like eBay. Seller stopped responding to me despite screwing up, not even a sorry. Never again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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