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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Colorado
6 reviews
17 helpful votes
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Wonderful!
January 10, 2017

Most favorable site! Safe, fast and great serves! Love the amazon prime. They have everything. Cannot live without it!

Date of experience: January 10, 2017
New York
6 reviews
4 helpful votes
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Highly recommend!
January 10, 2017

Great site for just everything you could possibly need or want. Easy to order. Easy to return if needed. Reasonable shipping pricing.

Date of experience: January 9, 2017
New York
2 reviews
1 helpful vote
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Excellent
January 10, 2017

Use them often! Excellent expeperience with them! Good qualility! Good variety to choose from! Stand by there products!

Date of experience: January 9, 2017
GB
10 reviews
28 helpful votes
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What can i say
January 10, 2017

Amazon Prime
Amazon Dash
Amazon Prime NOW

Amazon! You are an internet legend, the services provided now are just fantastic! Absolutely love the amazon prime now 2hr delivery window and amazon dash buttons are just great.

Date of experience: January 9, 2017
Illinois
2 reviews
1 helpful vote
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Amazon is my go to site
January 10, 2017

I've always had excellent customer service and the product quality has been great. Amazon has been great at replacing products damaged in shipping and their 2-shipping is wonderful!

Date of experience: January 9, 2017
North Carolina
2 reviews
0 helpful votes
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Great
January 10, 2017

I have been a customer since 2012 they have always been willing and have made things right always done what they said I wouldn't change nothing

Date of experience: January 9, 2017
Illinois
3 reviews
2 helpful votes
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#1 shopping site
January 9, 2017

I use this regularly. It has everything. You can ask other buyers questions about the products and see all of the reviews so you know that what you're getting will be accurate. Amazon prime offers 2 day shipping, which is very convenient. It lets you know the exact status of your order and when you'll receive it. I don't know why anyone wouldn't use amazon.

Date of experience: January 9, 2017
GB
2 reviews
13 helpful votes
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Love Amazon!
January 9, 2017

Never had a problem with Amazon - trust their website.

Date of experience: January 9, 2017
Missouri
2 reviews
0 helpful votes
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I LOVE Amazon
January 9, 2017

I have been an Amazon Prime memeber for two years now and I use it to order EVERYTHING. From an out fit that pops up in my head to anything I can think of... type it in the search engine and BAM! I have it in TWO DAYS! Customer service and return policy are the best!

Date of experience: January 9, 2017
North Carolina
3 reviews
2 helpful votes
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Love!
January 9, 2017

Almost always the best prices, prime is well worth the $99. All it takes is 20 orders in a year and the cost has paid for itself in shipping costs. Prime music, books, apps. Lightning deals, giveaways. Shopping the app daily!

Date of experience: January 9, 2017
North Carolina
5 reviews
2 helpful votes
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Awesome shopping!
January 9, 2017

Everytime i go on Amazon, i find everything i need and then some! I can search everywhere and when all else fails, amazon comes thru for me!

Date of experience: January 8, 2017
District of Columbia
4 reviews
13 helpful votes
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Our poor UPS man he's bought so many packages up to us we have 32 steps to the front back! We redid our sons bedroom in a Star Wars theme and everything came from Amazon including the bunk bed!

Date of experience: January 8, 2017
Texas
2 reviews
3 helpful votes
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For the most part, Amazon is a fine company, but when there is a problem there is no way to state details. Customers are constrained to having to ask questions dictated by company. Amazon seems to be "one size fits all". It should have an address for questions and situations not dictated by company and addressed by "pat" solutions.

Date of experience: January 8, 2017
Canada
2 reviews
0 helpful votes
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The ease of ordering coupled with the speedy delivery is amazing. I was never much of an onlineshopper but I trust their security, they have earned my trust!

Date of experience: January 8, 2017
Kuwait
2 reviews
0 helpful votes
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We can trust them
January 9, 2017

It's good and safe good punctuality and they are good communication skilled staffs I really tell u wr can believe them

Date of experience: January 8, 2017
Pakistan
3 reviews
0 helpful votes
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Good
January 8, 2017

I bought some camera lenses and they are working well and in good quality. I really loved what i got

Date of experience: January 8, 2017
Massachusetts
5 reviews
7 helpful votes
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Good but
January 8, 2017

For free shipping orders must be over $45 bucs prime is not worth it. Would be very helpful if we knew where items are being shipped from besides amazon.

Date of experience: January 7, 2017
New York
3 reviews
0 helpful votes
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Dependable
January 8, 2017

You can always find the item you are looking for no matter what price range. There is a two day delivery available with your prime membership. Returns are easy and quick

Date of experience: January 7, 2017
Florida
10 reviews
24 helpful votes
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Fast delivery
January 8, 2017

I have never had a bad experience with Amazon, they have everything I need and really fast shipping too.

Date of experience: January 7, 2017
New York
2 reviews
0 helpful votes
Follow Dianne K.
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I am a Prime member and it is worth every penny. I get my items shipped super fast. Whatever I am looking for I can usually find it on Amazon.

Date of experience: January 7, 2017