Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Most favorable site! Safe, fast and great serves! Love the amazon prime. They have everything. Cannot live without it!
Great site for just everything you could possibly need or want. Easy to order. Easy to return if needed. Reasonable shipping pricing.
Amazon Prime
Amazon Dash
Amazon Prime NOW
Amazon! You are an internet legend, the services provided now are just fantastic! Absolutely love the amazon prime now 2hr delivery window and amazon dash buttons are just great.
I've always had excellent customer service and the product quality has been great. Amazon has been great at replacing products damaged in shipping and their 2-shipping is wonderful!
I have been a customer since 2012 they have always been willing and have made things right always done what they said I wouldn't change nothing
I use this regularly. It has everything. You can ask other buyers questions about the products and see all of the reviews so you know that what you're getting will be accurate. Amazon prime offers 2 day shipping, which is very convenient. It lets you know the exact status of your order and when you'll receive it. I don't know why anyone wouldn't use amazon.
I have been an Amazon Prime memeber for two years now and I use it to order EVERYTHING. From an out fit that pops up in my head to anything I can think of... type it in the search engine and BAM! I have it in TWO DAYS! Customer service and return policy are the best!
Almost always the best prices, prime is well worth the $99. All it takes is 20 orders in a year and the cost has paid for itself in shipping costs. Prime music, books, apps. Lightning deals, giveaways. Shopping the app daily!
Everytime i go on Amazon, i find everything i need and then some! I can search everywhere and when all else fails, amazon comes thru for me!
Our poor UPS man he's bought so many packages up to us we have 32 steps to the front back! We redid our sons bedroom in a Star Wars theme and everything came from Amazon including the bunk bed!
For the most part, Amazon is a fine company, but when there is a problem there is no way to state details. Customers are constrained to having to ask questions dictated by company. Amazon seems to be "one size fits all". It should have an address for questions and situations not dictated by company and addressed by "pat" solutions.
The ease of ordering coupled with the speedy delivery is amazing. I was never much of an onlineshopper but I trust their security, they have earned my trust!
It's good and safe good punctuality and they are good communication skilled staffs I really tell u wr can believe them
For free shipping orders must be over $45 bucs prime is not worth it. Would be very helpful if we knew where items are being shipped from besides amazon.
You can always find the item you are looking for no matter what price range. There is a two day delivery available with your prime membership. Returns are easy and quick
I have never had a bad experience with Amazon, they have everything I need and really fast shipping too.
I am a Prime member and it is worth every penny. I get my items shipped super fast. Whatever I am looking for I can usually find it on Amazon.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account