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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I return something and found out later that it was not from Amazon so it was discounted another five dollars and if you return anything you do not get any of your taxes that you paid. Anytime I shop anywhere I always get my taxes back and when I return something I get the full price. So do you watch what you're buying on Amazon because it may not be able to be returned for one and/or it may be discounted. So you may lose in the end, Just make sure that it's what you want and you don't have to return it. This is one of the worst sites ever to return something I have canceled my credit card I will shop somewhere else. This is the first time I ever returned anything to Amazon and I have been with them for three years. This is how they treat a good customer.
Trusted Source for online shopping. Look no where when going for online shopping. Buyer protection is good over there
Fast shipping. I love when my stuffs delivered fast. It helps me to immediately use my stuffs i bought. Really great!
All my Christmas presents were purchased at Amazon. Only had to return two items, which was easy. Love this place. Customer service is the BEST!
This is a quality company you can take a chance with. If item is not as described they will not only refund your original song and cost, but will also refund return shipping.
Have been ordering from Amazon for years. Always fast service, orders usually arrive within 24 hours! Good quality, fast service, easy return. Wonderful
Easy to order - easy returns. Amazon Prime is worth the fee. If you can't find something on Amazon - it probably doesn't exist.
I've never had any problems with Amazon. I buy a few things here and there and always rent books from them. I have prime so I have access to movies and shows which is a good plus. There shipping is great and always on time sometimes even early too which is great. Amazon knows what they're doing. Good job.
Amazon is great! I can usually find what I am looking for, even obscure things, or Amazon provides alternative sites to find them. It is wonderful that a company provides alternatives, whether they have the item available or not... it lends to their credibility.
Very good service. After delivery my stuff I got a notice. I can confirm my stuff delivered to my house. I like it.
Be a savvy shopper; know your goods and prices. Amazon is competitive but not always. When I have ordered I have not been disappointed and have only had one issue with a price change to which they responded favorably.
I placed an order two days ago for diapers and wipes. I arrived today just as they said it would however the wipes were missing. I wrote customer service and got a reply from Lianne A. Within an hour apologizing for the missing item and insuring me it would be replaced, two minutes later I received a new confirmation and tracking number! Yes it sucks being a single dad and having to run out for wipes at 7pm, but the resposnse time and care was above and beyond! We all make mistakes, will definatly be a repeat customer.
I just made my first online purchase with Amazon. My experience was 10 out of 10 to purchase Technic Lego products from Amazon. No hassles, accurate delivery dates at my local post office and prices that I could not get locally. Thank you Amazon!
While the site offered the best price there were several items that did not include free shipping like they were on other sites. Get more aggressive amazon... eBay beat you on the shipping.
When I had trouble with a vendor Amazon helped me get the issue rectified. Yay Amazon.com for being honest
I shop at Amazon for quite sometime now and I love the diversity of products and offers that they employ to all their new and returning customers, and their prices on products is quite excellent.
Simple easy way to shop, price check and have great variety
Free fast delivery with Prime
Can find almost any item that I need
I have been shopping Amazon for several years. I have yet to be dissatisfied with any items ordered. Items I have ordered include: Books, music, hair care, small appliances, toys and etc.
Very convenient for shopping! Love that I can find everything under the sun here, this is just like an online run to Target!
L recently heard from 4 amazon sellers about their feedback scores that they got from amazon " buyers " l was SHOCKED to hear that amazon allows " buyers" to leave FALSE, MISLEADING AND SLANDEROUS feedback! Amazon's reply is that this type of feedback DOES NOT fall into their " unacceptable category ". Common sense should tell you that this type of feedback should NEVER be allowed. However, amazon thinks it's just fine! This type of feedback destroys the good name of honest sellers. Those that leave this type of feedback are quite often competitors masquerading as buyers. Their goal is to eliminate their competition. And amazon is ready and willing to encourage this stupidity. This is a new low for amazon! They claim they stand for honesty. Yeah sure!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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