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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Oregon
5 reviews
6 helpful votes
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The best site EVER
January 19, 2017

I shop on Amazon several times a week. I never have any problems with the orders or products and the return policy is super easy. Highly recommend shopping here for pretty much just about anything

Date of experience: January 18, 2017
Ohio
1 review
1 helpful vote
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Awesome
January 19, 2017

I've been a PRIME member for several years and find Amazon to be the best on-line retailer by far. Prices are great, shipping is always on time and returns couldn't be easier.

Date of experience: January 18, 2017
India
2 reviews
1 helpful vote
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Good
January 18, 2017

Trusted service and good product quality and customer satisfaction. Returns, Refund everything is so fast.

Date of experience: January 18, 2017
Canada
2 reviews
1 helpful vote
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One word: PRIME!
January 18, 2017

Amazon is AMAZING and Prime is UNBELIEVABLE. Any issues have been solved immediately and the amount of time amazon has saved me is ridiculous! That is all :)

Date of experience: January 17, 2017
Saudi Arabia
2 reviews
0 helpful votes
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I like it
January 18, 2017

I am shopping from amazon usually i find all i need and try to develop shipping issue as i can; t send one package include many orders let all deal with you and the customer direct

Date of experience: January 17, 2017
Minnesota
2 reviews
4 helpful votes
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I reported a seller for selling an imitation product. My review disappeared. After some reasearch, I find that sellers can remove negative reviews, with no notification to the reviewer. And despite notifying Amazon, they refused to reissue the review, nor take any action against the seller.

So, seller ratings are meaningless on Amazon. Buyer beware.

Date of experience: January 17, 2017
California
4 reviews
2 helpful votes
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My fav
January 17, 2017

I always order all my planting supplies from Amazon. I like Amazon a lot. The website is user friendly, even my grandma can buy her stuff from Amazon. ;)

Date of experience: January 16, 2017
California
11 reviews
30 helpful votes
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Prime, free shipping
January 17, 2017

With Amazon Prime, you get free shipping and that saves a lot of money for me. I had sent back an item that was bought by mistake and Amazon refunded the amount before they even got the item back. I love the experiences I have had with them. They are a great company to do business with.

Date of experience: January 16, 2017
Virginia
4 reviews
2 helpful votes
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I Love Amazon!
January 16, 2017

I know I am a good customer - but you guys are "worry free" online shopping! You stand behind me as a customer and I thank you for your commitment to GREAT customer service!

Date of experience: January 16, 2017
Georgia
3 reviews
5 helpful votes
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THE BEST!
January 16, 2017

I have shopped with Amazon for over 10 years they are the absolute best and well-run company you could ever shop with. I have witnessed their customer service improvement in quality and huge range of choices. Down side: They make shopping TOO EASY!

Date of experience: January 16, 2017
Ohio
6 reviews
7 helpful votes
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I love amazon Prime
January 16, 2017

I get 2 day shipping, download free books and music, and streaming movies! I take my laptop on trips with a cord and just plug to the TV in the room and BOOM! All my fave tv and movies! Streaming Star Trek! This is a deal!

Date of experience: January 16, 2017
California
1 review
0 helpful votes
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Superb Service
January 18, 2021

Superb service, Fast shipping... Love this site. I will recommend anyone that needs anything to check with you...

Date of experience: January 16, 2017
Canada
2 reviews
0 helpful votes
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Not much else to say besides best site ever. Never had a missed delivery, most sellers are well vetted in my experience, and the only thing I've been unable to procure is some very rare historical warfare books.

Date of experience: January 15, 2017
Utah
1 review
0 helpful votes
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Reliable
January 16, 2017

This is one of my favorite site for books, gadgets, and other stuff. Although I buy the products from various sellers, I am confident that my purchase is secure. Never lets me down!

Date of experience: January 15, 2017
Germany
2 reviews
6 helpful votes
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Been using Amazon for more than 6 years now. I started out purchasing books but now I buy everything from Amazon.
Quality delivery and quality customer support - A++ from here.

Date of experience: January 15, 2017
Alabama
2 reviews
3 helpful votes
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Absolutely the best!
January 15, 2017

Easy to do business with and they take care of all problems pronto! I buy everything I can from them.

Date of experience: January 14, 2017
District of Columbia
2 reviews
4 helpful votes
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Amazon Delivery Service
January 15, 2017

Amazon has their own delivery service, which is awesome. However, it is not awesome when they leave packages unattended. I live in an apartment complex and unfortunately people are not nice and steal unattended packages. Step it up Amazon. Have a procedure for delivering packages if someone is not able to accept it.

Date of experience: January 14, 2017
Michigan
6 reviews
7 helpful votes
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Super service
January 15, 2017

Every experience I have had with Amazon have been great! No matter what I have ordered, Amazon has always come through. They have always delivered either prior to or exactly on the day promised.

Date of experience: January 14, 2017
Florida
2 reviews
1 helpful vote
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Can't beat Prime!
January 14, 2017

Always good deals and prompt shipping. I use Amazon Prime for music, videos, and shopping. Customer service is outstanding.

Date of experience: January 14, 2017
Texas
5 reviews
42 helpful votes
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Great value shoping
January 14, 2017

I have used Amazon for many things and have always found them to be fair priced and stand behind anything they sell. I recommend them

Date of experience: January 14, 2017