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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I shop on Amazon several times a week. I never have any problems with the orders or products and the return policy is super easy. Highly recommend shopping here for pretty much just about anything
I've been a PRIME member for several years and find Amazon to be the best on-line retailer by far. Prices are great, shipping is always on time and returns couldn't be easier.
Trusted service and good product quality and customer satisfaction. Returns, Refund everything is so fast.
Amazon is AMAZING and Prime is UNBELIEVABLE. Any issues have been solved immediately and the amount of time amazon has saved me is ridiculous! That is all :)
I am shopping from amazon usually i find all i need and try to develop shipping issue as i can; t send one package include many orders let all deal with you and the customer direct
I reported a seller for selling an imitation product. My review disappeared. After some reasearch, I find that sellers can remove negative reviews, with no notification to the reviewer. And despite notifying Amazon, they refused to reissue the review, nor take any action against the seller.
So, seller ratings are meaningless on Amazon. Buyer beware.
I always order all my planting supplies from Amazon. I like Amazon a lot. The website is user friendly, even my grandma can buy her stuff from Amazon. ;)
With Amazon Prime, you get free shipping and that saves a lot of money for me. I had sent back an item that was bought by mistake and Amazon refunded the amount before they even got the item back. I love the experiences I have had with them. They are a great company to do business with.
I know I am a good customer - but you guys are "worry free" online shopping! You stand behind me as a customer and I thank you for your commitment to GREAT customer service!
I have shopped with Amazon for over 10 years they are the absolute best and well-run company you could ever shop with. I have witnessed their customer service improvement in quality and huge range of choices. Down side: They make shopping TOO EASY!
I get 2 day shipping, download free books and music, and streaming movies! I take my laptop on trips with a cord and just plug to the TV in the room and BOOM! All my fave tv and movies! Streaming Star Trek! This is a deal!
Superb service, Fast shipping... Love this site. I will recommend anyone that needs anything to check with you...
Not much else to say besides best site ever. Never had a missed delivery, most sellers are well vetted in my experience, and the only thing I've been unable to procure is some very rare historical warfare books.
This is one of my favorite site for books, gadgets, and other stuff. Although I buy the products from various sellers, I am confident that my purchase is secure. Never lets me down!
Been using Amazon for more than 6 years now. I started out purchasing books but now I buy everything from Amazon.
Quality delivery and quality customer support - A++ from here.
Easy to do business with and they take care of all problems pronto! I buy everything I can from them.
Amazon has their own delivery service, which is awesome. However, it is not awesome when they leave packages unattended. I live in an apartment complex and unfortunately people are not nice and steal unattended packages. Step it up Amazon. Have a procedure for delivering packages if someone is not able to accept it.
Every experience I have had with Amazon have been great! No matter what I have ordered, Amazon has always come through. They have always delivered either prior to or exactly on the day promised.
Always good deals and prompt shipping. I use Amazon Prime for music, videos, and shopping. Customer service is outstanding.
I have used Amazon for many things and have always found them to be fair priced and stand behind anything they sell. I recommend them
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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