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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
12 reviews
10 helpful votes
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Great Customer Service
February 1, 2017

I have been a customer with Amazon since 1998. I have probably during that time only had about two complaints to thecompany, but upon the rare occasion there was a complaint the choice to place a call to customer service or email gets prompt results day or night. Please note that the weekend customer service is the same as weekday without long holds. Just numero uno when it comes to customer first. So many other companies need to study this company so they can figure it out.

Date of experience: January 31, 2017
Idaho
3 reviews
3 helpful votes
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Love them
February 1, 2017

Amazon has always gone out of their way to make sure I was satisfied with my purchase. Even when an item I bought from a seller on Amazon was defective, Amazon went the extra mile to get a refund. Thank you Amazon!

Date of experience: January 31, 2017
New York
1 review
0 helpful votes
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Primary Shopping spot
February 1, 2017

It doesn't matter where I am. I always search on amazon to see "Today deals" the most trustable online site indeed.

Date of experience: January 31, 2017
Oklahoma
5 reviews
4 helpful votes
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Love Amazon
February 1, 2017

I love Amazon. They have just about everything and their shipping is faster than my driving around town hunting for various items, and they donate to my non-profit every time I, or others, shop. Can't be it.

Date of experience: January 31, 2017
Pennsylvania
5 reviews
2 helpful votes
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Worth the visit
January 31, 2017

Always extremely professional, and the orders come through in a very timely manner, packaged well. I have experienced only one shipment damaged during shipment, and that was refunded promptly.

Date of experience: January 30, 2017
Tennessee
38 reviews
75 helpful votes
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Always dependable
January 31, 2017

I have done a whole lot of shopping on this site. I have rarely had a problem and if I do, I have never had a problem with returns. There are several items I ordered that I never received and Amazon quickly and fairly refunded every dime I spent. Return shipping is often free. I love this site. It has absolutely everything and great quality-always.

Date of experience: January 30, 2017
Malaysia
1 review
1 helpful vote
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I did not ask to sign up for the professional seller account. I just wanted to join as a private seller but their website added this without asking me. If you click on the "start selling" link they ask for your credit card details and sneakily sign you up for 480$ per year in charges. If you notice it they stop the 480$ per year charges but refuse to return the first 40$. Amazon are dishonestly scamming potential sellers.

Date of experience: January 30, 2017
New York
4 reviews
24 helpful votes
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Obsessed with Prime
January 30, 2017

Seriously TOO good. I am absolutely obsessed with Amazon Prime. It is SO great and SO easy, it actually can be dangerous :) They have everything, the prices are great & you get it in max 2 days, can't beat it! Try prime for the free 30 days, to try it out. ( and it is not a problem to cancel too)

Date of experience: January 30, 2017
Oklahoma
7 reviews
25 helpful votes
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Dangerfor children!
January 30, 2017

My boy who is 8 years old opens a package sent by amazon it had unmarked lighter torch in it. And he let it and it wouldn't go out and he ended up in the hospital and my place burned. I called trying to get reimbursed for the doctor bill and they said they would help even talked to Jeff bazos himself next thing they will not help because they are worried about there stock and don't give a damned about children and the bill was only $2000 what can I do but look at my scarred up son. They even told him they would help just to disappoint an already injured kid.

Date of experience: January 30, 2017
Virginia
3 reviews
1 helpful vote
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Great stuff
January 30, 2017

The greatest & the safest website for online pruchase if you ask me, never got played, received every item as was in description.

Date of experience: January 30, 2017
Philippines
5 reviews
1 helpful vote
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No problem so far
January 30, 2017

I have order some things on Amazon, I dont use Amazon as much as Ebay because it takes long time to find out if the shop in Amazon really ship overseas or to what countries, would be nice, u can see it in beginning as ebay and not after 10 clicks

Date of experience: January 29, 2017
Illinois
3 reviews
0 helpful votes
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Did not enjoy shopping here. They deal with many 3rd party vendors. And the quality of service was not that great. Shipping time was several weeks.

Date of experience: January 29, 2017
California
5 reviews
2 helpful votes
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Awesome service
January 29, 2017

Very rarely had a problem and instantly handled promptly and professionally. I always shop Amazon first because of the great products, prices, and service.

Date of experience: January 28, 2017
Texas
7 reviews
12 helpful votes
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Hard to believe an operation this big is this efficient. Customer return policy rocks for the Buyer (probably not so much for the Seller).

Selection is usually amazing on everything available.

Date of experience: January 28, 2017
Oregon
2 reviews
0 helpful votes
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Excellent
January 29, 2017

If they ever mess up they rush to make it right. This is the best online shopping place around. Always the right product, price and fast delivery. Fantastic service.

Date of experience: January 28, 2017
Texas
3 reviews
1 helpful vote
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Awesome!
January 28, 2017

Always a great transaction! And Amazon stands behind the purchase. Only 1 issue out of very many... and we are getting it worked out.

Date of experience: January 28, 2017
California
2 reviews
6 helpful votes
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Amazon
January 28, 2017

Better than ebay. Amazon makes life easy where as eBay is difficult. EBay is now a faulty excuse for a pirate auction

Date of experience: January 28, 2017
Florida
6 reviews
25 helpful votes
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I love Amazon. I can buy vitamins to cool gadgets. I have never had a bad experience and everything is usually sent to me quickly. I will always check there first.

Date of experience: January 27, 2017
Missouri
6 reviews
19 helpful votes
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OK website.
January 28, 2017

Their main page needs a lot of work because it is a disaster. Too hard to navigate, clutter everywhere. They also make it difficult to see their shipping prices when you want to purchase an item.

Date of experience: January 27, 2017
Kentucky
3 reviews
13 helpful votes
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Only for Prime members
January 28, 2017

I tried to purchase a DVD at Christmas as a gift. I added the DVD to my cart, which had about 6 items. When I went to check out, there was a notice on that DVD, that I couldn't purchase it, as it was "reserved" for Prime members, Oh, and did I want to join? No thanks. Haven't been back since.

Date of experience: January 27, 2017