On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the service but hate the avalanche of emails.
Confirmation after coming formation and then there is the rate this emails and the, "you might be interested in this" emails. I got lost.
I shop for just about everything on Amazon. I've been shopping on this site for over a year. Never had any problems. From 1 - 10, I'd rank customer service an 8.
I shop for clothing, home goods, movies, paintings and posters. Love this site
Great I really like to shop for just about every thing i buy, it has everything you want and the price is very reasonable.
Never a problem buying from Amazon. Goods and downloads of books and music are hassle free. Just want you would expect from the market leader.
Love the ease of the sight to search what ever I need. A homerun Amazon! I can't ask for a better store.
Would give all stars but for sizing from certain countries that is small beyond belief - might fit teeny tiny people but not North Americans. Sizing should always be in NA sizing for this market. Otherwise Amazon is amazing in delivery, price and scope! Love 'em.
I get free gift coupons emailed to me, but the free products are pretty cheesy! Vap pipes, testosterone supplements, facial products, etc! No real value added products. Otherwise Amazon is spot on.
They do everything, and they do it well. Plethora of items, low prices, fast shipping and from my experience, superb customer service, equals outstanding!
When shopping online, i always check to see if amazon sell it before going elsewhere. Their customer service is second to none based on previous experiences.
This is the best market place that I have joined for FBA and Merch. We have got many products on Amazon and make more and more profit. Thank you Amazon.
Love amazon and their new thing where they donate to a charity of my choice. Always my first option when i order online.
I ordered two pair of shoes. After about 2 weeks I received and email that they were on back order and what would I like to do. Within 3 days of receiving email I responded to cancel the order. I received an email stating too late item has shipped. When the shoes finally arrived I discovered that a size that always purchase and typically runs slightly big was too small and narrow. I contacted the company and they stated since the product was not defective then I would have to pay for return to China. The return shipping fees are more than the cost of the shoes, so off to the homeless shelter they go. This is a situation where the price was too good to be true.
Amazon prime has been great to have they ship things free of charge. This has been so helpful when doing Christmas shopping as well as things that stores are not selling. It is a little upsetting when they do not have something but that is only because we think they will always have it. Sometimes its a little hard to return things but otherwise they are awesome
Very good with returns and refunds - very happy with their customer service ethic. Have never had a problem with a return and Prime orders are always shipped very quickly.
Prime is great! I no longer have to get in my car and drive to the store for anything. I have never not found the product I was looking for.
I wasn't impressed. I tried it around Christmas time and was really upset when my daughters art tablet came missing the on/off switch... kind of an important piece!
Never had a problem with them. Always ships my merchandise on time and is always correct. I buy a lot from this site. Love Amazon
My kids call me Amazon Momma! I think the prime membership is worth its value to someone who shops online often, and uses online videos and music. The 2 days shipping is reliable and so far I have had great customer care. You can share your membership with another which helps with the value. The best thing I like about Amazon is that you have a chance to help small business owners in the USA, the country I live in, to continue to meet their dream, as many small business owners sell from this site. I am a small business owner advocate and feel good about this part. Don't forget when shopping on Amazon to select the part where they will send proceeds to your favorite charity,. It costs you nothing else, you just have to remember to use the right link. I send free money donations to the Humane Society all the time!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account