AmazonReviews 11,108

I purchased a Netgear n450 moden router combo from amazon and Tech Gear CS out of CA. The description said it was compatible with Comcast, but after an hour with Comcast tech support we couldn't get it to work. I called Netgear tech support they said that unit was not made for Comcast, it was made for Cox. I returned it, and it is now over 50 days and Amazon and the seller are giving me the run around for the refund. So hear my words be extremely careful buying such products from Amazon and Tech Gear CS, because you'll have the same problems!

I've been an Amazon Prime member for years, and up until recently I've been 100% satisfied with it. Recently, Amazon has started using something called "Share Post" for their shipments and it sucks. They ship UPS to the local Post Office and drop the shipments so the post office will be responsible for the remainder of the delivery. I guess it's cheaper, but I recently had 5 different shipments get lost in that process. For people who live on rural routes, you can't use the street address which is required by UPS; instead you have to list the PO box because the post office doesn't do home delivery in certain areas.

It wouldn't be such a big deal if, during the ordering process, there was a disclaimer notifying the buyer which form of delivery was being used. That way the proper address (street or PO Box) could be listed and there wouldn't be this confusion.

Now, I normally do not write reviews, but after the awful experience I have just had with Amazon, I thought something needed to be said. I placed an order almost an entire month ago, and it never shipped. I attempted to look for help on amazon's page, but there was nothing helpful on the website for my issue and absolutely no way that I could find for me to speak to a representative. I finally went onto a different website where I was able to figure out that my item was probably not in stock when I ordered it (which was not stated anywhere on my order) and was thus possibly never going to get shipped to me. I am extremely frustrated at how poor amazon's customer service is and how there is no way to easily contact a representative about a unique issue. I eventually decided to go ahead and just cancel the order, but even that was extremely difficult since I had ordered something else with it at the time. It took me on an extremely round-about way to the customer service page, where I literally clicked on the exact same answers, and it finally canceled my order.

I recently counted how many times I have used Amazon for ordering everything from household supplies, gifts, food items, clothing-it is my go to for just about everything. I have had hundreds and hundreds of orders with very few issues. When there are issues they always make it right, refunds and returns have always been so easy. Answers are always prompt. Customer service is always pleasant and patient. As long as you stick with Amazon supported items, you will always be well taken care of.