AmazonReviews 11,108

I don't know why they call it Prime anymore. They don't deliver in 2 days like they used to. So I don't know why I spend my hundred dollars a year for this sorry delivery service they have. I have ordered several items but never get here on time I have ordered one item that I never got. So I will not be renewing my Prime Membership it's not worth the money that's the whole point of the Prime membership is when I order it if I want it in 2 days I should get it in 2 days not 3 days or not when they decide to deliver it. All this happened in the past two years I've been a Prime member for over 5 years everything changed up when they started going to the US Postal Service I even had stuff come in from the US Postal Service as I get is the package somebody to Doug to contents out. Like I said no need to renew my Prime Membership if this is how they going to treat a Prime member. All they want to do is add you another month on when you call with a complaint. They just ain't cutting the mustard no more tired of everything coming in late or not coming in at all or coming in and no contents into package.

For more than ten years I did 99% of my shopping on Amazon, with $180-130 a month for Subscribe n Save. I am a disabled senior and the door to door shipping is very important to me. Last year I spent $6400 in all. In December Amazon decided to save shipping money by dumping all boxes (even 40 pound, 3 ft long boxes) at the post office for buyers to drive and pick up. I called and emailed twice, begging for home delivery, to no avail. Ended my buying and found everything on other sites, no shipping, no membership fees, delivered to my door.

My last review of Amazon was favorable. However, Amazon's Customer Service, which was once the best in the industry, is now among the worst in the industry.
Representatives are most often in foreign countries, extremely difficult to understand, and argumentative.
Amazon's procedure of telephoning you in response to your Email request is no more. Contacting Amazon Customer Service is a maze of screens that provide neither Email or telephone number direction. (Amazon Customer Service can be reached toll free at: *******072, but do not anticipate cooperation or assistance.)
Allowing that one of their primary competitors now offers two day free shipping on many orders, in addition to free to store shipping, Amazon's dramatic reduction in customer service is not well timed.
Amazon needs to use their drones to examine their customer service.

I have always been a frequent shopper on Amazon and a reviewer too. I love the products, the prices and the service. I would have definitely given it a 5 star rating but the only reason why I gave a 4 is my recent shopping experience with a book that has been out of stock since the past two weeks. I have been contacting Amazon to know how long will the book take to be back in stock- they replied twice and then said they can't help me further with the issue. My question is since Amazon has that book in its listing then it is Amazon's responsibility to bring t back in stock and secondly who else shall I contact to know about the book?

This is the first and hopefully the last time I came across such a situation otherwise I really like Amazon!
Plus its super safe for your transactions!