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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Romania
2 reviews
1 helpful vote
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Could be worse
February 22, 2017

Really, very good service, but pricing could be more loyal, as for me. But good in sum! Nice support, good stuff and there are really rare books!

Date of experience: February 22, 2017
GB
3 reviews
0 helpful votes
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The best online market
February 22, 2017

Without many words - I am really happy with this service. Everything you need is in one place. On time delivery, nice prices. Highly recommend to everybody!

Date of experience: February 22, 2017
California
11 reviews
5 helpful votes
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Great place to shop
February 22, 2017

Lots of things to get and great prices for a products, and wonderful customer service and support. I will definitely be shopping with them again.

Date of experience: February 21, 2017
North Dakota
3 reviews
36 helpful votes
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One stop shop!
February 22, 2017

I buy everything on Amazon! I have a prime subscription too. It's so nice to be able to remember something you need so u jump online to Amazon and order it and it shows up quicker than it would have been to find time to run to the store and get it. They even have these dash buttons for a bunch of stuff like laundry soap for example so when u are running low on laundry soap u just tap the button that u stick on the washer and it automatically connects to Amazon and places the order and then a day or two later it shows up. Too awesome! U pay like $4.95 for each of the buttons but once u place an order for the first time u get that back as a $4.95 discount so the buttons are technically free after your first order. Anyways, Amazon has everything! I love it. I have probably spent over $100,000 buying almost everything for my house, car, and family from the site. The prices are 98% of the time better than anywhere else online and it couldn't be any easier to return a wrong or damaged package (assuming u order it through prime). If anyone doesn't use Amazon as a shopping choice then u are missing out on one of the best shopping options of the new era and it only keeps getting better as the progress. Whether it's a part for your car or a toy for your kid or a product for your lawn, you should always be checking out Amazon.com! PS... I didn't get paid to say any of this and I rarely do reviews but for Amazon I would post a review just like this anytime!

Date of experience: February 21, 2017
Minnesota
5 reviews
1 helpful vote
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From buying or selling Amazon is the go to place for online buying and selling, and a great place to see what a going rate on a item is since its usally one of the cheapest places to find things,

Date of experience: February 21, 2017
Rhode Island
4 reviews
2 helpful votes
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Never any problems. I can always great great deals love the prime shopping get it in two, days, awesome.

Date of experience: February 21, 2017
Iowa
3 reviews
4 helpful votes
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Confidence
February 21, 2017

Always prompt on orders! Never have any problems, regardless of order! Recommended for personal satisfaction!

Date of experience: February 21, 2017
New York
2 reviews
1 helpful vote
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Best site every
February 21, 2017

Love buying stuff on amazon. Always top notch and quick delivery with prime. I have never been disappointed by their customer service and have even found a few prime sellers who are exceptional. I love going to their storefronts to shop. Paragon Trading Post, really great toys and toms toys are some of my favorites

Date of experience: February 20, 2017
Missouri
3 reviews
4 helpful votes
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Best store
February 21, 2017

Best store with great customer service. Great assortment and almost everything you could ever want.
Shop here weekly

Date of experience: February 20, 2017
New York
4 reviews
2 helpful votes
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Amazon
February 21, 2017

Best thing since sliced bread. Nothing else compares to Amazon. I give it the highest rating in all areas.

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
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Terrible.
February 20, 2017

So back in October I ordered a jacket for my birthday. I am always in and out the city so my grandma was at my house and she called me and told me I got a package but it felt really light. When I got home and looked at the package it was full of paper and plastic poppers. No jacket! Amazon won't even refund my money! Don't ever order from them.

Date of experience: February 20, 2017
Texas
6 reviews
6 helpful votes
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Amazon rocks
February 21, 2017

Love to shop Amazon. I'm not a prime member but I usually don't pay any shipping. I always check their prices before buying a big item too. I've been shopping with Amazon for years!

Date of experience: February 20, 2017
Pennsylvania
3 reviews
5 helpful votes
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Outstanding
February 21, 2017

I've ordered through Amazon many times and the few problems that I did have were promptly answered and solved. I have nothing bad to say about them.

Date of experience: February 20, 2017
GB
2 reviews
7 helpful votes
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Amazon customer service is good. They have generally refunded, replaced and apologised in a timely way when required. The reason I look elsewhere before buying from them is the way they treat their employees. We have all seen news items about conditions in their fulfillment centres, many of us know a self-employed driver who has been driven mad and had to throw in the towel. Some of us have seen their employment contracts, or the contracts their chosen temp agencies impose. Basically, if you're a potential customer they love and respect you, but if you're a worker they exploit you. Now, a bit of a dogleg here admittedly, but it occurred to me that they sell lots of music, film, books etc. The creative souls who make this stuff can get famous, they can get knighted, they can work in TV, radio, the media, they win awards AND THEY OFTEN HAVE LIFE STYLES THAT INCLUDE LOTS OF BOOZE AND DRUGS, but if you wanna work for them and you've had a happy fag in the last six months you can get lost. Hypocrisy. And horrible hubris. Look somewhere else first. Just USE Amazon like they USE people.

Date of experience: February 20, 2017
New Jersey
3 reviews
1 helpful vote
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Best thing to do is invrst that money in amazon prime. The money saved from not paying shipping and handling is awesome. I buy coffee in bulk and it is cheaper to do so on amazon. Only thing I don't like is not knowing if I am ordering from china. I don't like ordering from China. I wish they had USA made or shipped section that is certified. That way I know i am getting it ontime.

Date of experience: February 20, 2017
AE
2 reviews
0 helpful votes
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Excellent service
February 20, 2017

I bought a T2F leggings for my kid the item arrived very fast than expected and the quality of the product s excellent

Thanx to amazon india

Date of experience: February 20, 2017
Spain
1 review
0 helpful votes
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Good Service
February 20, 2017

I usually find everything that I want to purchase at a good cost. Service is the best in all time. No complaints from my side at all.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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Decent web resource
February 20, 2017

I'm in Love with Amazon! Very decent website to buy something! Something like books or dvd. I'll buy from them again.

Date of experience: February 20, 2017
Turkiye
2 reviews
0 helpful votes
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Thank you
February 20, 2017

Thank you sony xperia z5 dual sim premium thank you sony xperia z5 dual sim premium thank you sony xperia z5 dual sim premium

Date of experience: February 19, 2017
Michigan
2 reviews
0 helpful votes
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Amazing Site
February 20, 2017

I seen what I wanted. The price is right. I click one click button before I knew it. I was receiving at my House. What more can you ask for.

Just amazing results.

Date of experience: February 19, 2017