On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was so good that i had to buy a second one. My mom and I wouldn't stop fighting over the thing. I r8 8/8
I can usually find what I need, if not more. I love the today deals. We are always look at those on a daily basis.
I love using Amazon they have everything the only thing that bothers me is shipping other then that it is wonderful
Amazon is my #1 all-time favorite go-to anytime shopping app! If you order from Amazon as frequently as I do then you will benefit from their stupendous Amazon Prime, which offers much more than just free shipping!
I always love it. They deliver me the stuff real quick. And the return policy is also sleek. I have also subscribed to the prime services. It helps a lot.
I have become an amazon buyer because of the quick delivery and various items that can be purchased all on one sight. I can't complain about one experience since they have all been above all any service that I have yet received besides Macy's. Don't be intimidated by Amazon, shop now!
They have various prices and offer, "Prime" products with free shipping. The catch is you have to pay $100.00 upfront to get "Prime" services like free shipping. Amazon is always the same everytime I shop, I know what to expect and they have delivered my small orders even on Sunday afternoon. For no shipping fees! No surprises shopping is perfect.
Best way to get items fast and with free shipping. If I need something and it's on amazon prime, I won't buy it from anywhere else. The membership fee is very reasonable too so this is a win win.
Amazon has just about everything you could want and they ship it fast. If you have Prime you get free 2 day shipping even on Sundays. What's cool is they will even do same day shipping for Prime Members if the order is over $35 and it's available in a local warehouse. The only reason I don't give them 5 stars is their price match policy is lacking compared to all other major retailers.
It's almost always a good experience shopping with Amazon. Products are usually good quality sold by great vendors. Thanks for the stress free experiences.
Amazon is a great place to shop! I shop for myself and my parents and sometimes my friends. Too bad I cannot deliver it straight from amazon to them cause it doesn't sent to all countries :(
No matter how many words I write about this company still not enough they are awesome their service their employees are professional and respectful I think Party City should get help from Amazon how to train employees
Love prime! Disappointed about the tax. Still can't beat 2 day shipping! I've been shopping online a long time.
We are a registered company (HDT Europe) with registered products (Herbal D-Tox). We are trying to make our products available for sale in Amazon.co.uk platform since June 2016, with no success. Yes, since June last year! Since then, we are continuously finding obstacles in the form of several documents that are being asked by the Verification Team, over and over again. Every time we submit a perfectly valid document they ask for another one, sometimes they even had that document, but did not considered it at first! Then, they take their time to verify and tell us sometime later than our first document is outdated or has any other "problem". They do not communicate well within their organization because everytime we talk to one of their associates to get help (countless times, by now) they tell us different things. They ask us to submit blank documents! They ask us to send them documents using fax, instead of email! They only verify our documents better when we get really upset and respond harshly to their nonsense email requests! Are we being discriminated here for some reason? Because we know several companies that work with Amazon.co.uk and did not find this endless loop of problems! Why can't we just start selling after all this time?! We are not planning to wait another eight months. Why aren't their associates doing their job correctly?! This is beyond unacceptable, and by our experience we would never recommend Amazon.co.uk as Sellers! Best regards, HDT Europe
You can find just about everything you could ever want at a great price with the best customer service ever.
My whole family buys from amazon. Have great options of items to buy and always good prices compared to other companies.
Love the prime service. It makes shopping an enjoyable experience. Love the two day shipping. Thank you, Kerry Ann
Long story short, I bought something off my Hubby's card. Deleted the card number afterwards. Put money in the bank for the light bill, went to pay and couldn't. They took $100 off his card for the Amazon prime 3 days AFTER I ordered with his card and deleted it. I have told my self never again will I order from Amazon.
I shop Amazon Smile to give some of what I spend back to charities that I consider important.
Shipping is fast, most times correct & good C/S response time.
Really, very good service, but pricing could be more loyal, as for me. But good in sum! Nice support, good stuff and there are really rare books!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account