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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Missouri
3 reviews
5 helpful votes
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A tip for you sweethearts
February 20, 2017

Amazon is a fabulous place to shop. Ik it's not perfect, some things need more improvements then others but it's okay because they do a well job. Also, always read the customer reviews, they help a hella of a lot.

Date of experience: February 19, 2017
Singapore
1 review
0 helpful votes
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Awesome
February 20, 2017

Awesome hosting website and video episode streams. Definitely worth applying for. This is the kind of place that makes the world a better place.

Date of experience: February 19, 2017
North Carolina
2 reviews
6 helpful votes
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Great experience here.
February 20, 2017

I have ordered several items and have been very satisfied.
I have not had to send anything back. Amazon is very fast
With the deliveries.

Date of experience: February 19, 2017
GB
3 reviews
1 helpful vote
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Trademark of trust
February 20, 2017

Amazon is trade of trust. You can be assured with amazon products as they guarantee everything! Just in love with amazon.com

Date of experience: February 19, 2017
New York
2 reviews
0 helpful votes
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Excellent service
February 20, 2017

This website is a home to new buyers and sellers. With amazon trademark we can be assured of great quality products!

Date of experience: February 19, 2017
Virginia
2 reviews
1 helpful vote
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I love you AMAZON
February 19, 2017

I have been with them since pretty much when they op née! I love their Prime membership. I basically can buy anything there. I recently became a Glamma and almost everything I have bought for my Little Princess has came from Amazon. I also love to read and I have every Kindle they have came out with and hundreds of brooks. I even bought the Fire phone and it was awesome. They only thing I wish they rewarded their patrons for using them like so many stores do.
Thank You,
MargievDavis *******@gmail.com

Date of experience: February 19, 2017
Florida
2 reviews
2 helpful votes
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Servie & quality
February 19, 2017

Excellent. Do 98% of my shopping here. I am very satisfied with amount of time to receive order and so far never been disappointed. I also subscribe to Amazon Prime. Saved $$$$$ on shipping costs as did most of my Christmas shopping there

Date of experience: February 19, 2017
AE
2 reviews
2 helpful votes
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Not For The Middle East
February 19, 2017

Its impossible to get the phone call verification, responses to emails and even calls are not helpful in giving a date on when this "technical" problem will end. (they do answer though)

Date of experience: February 19, 2017
Florida
3 reviews
22 helpful votes
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Always great expriences
February 19, 2017

Once in a while, the package came damaged or broken but the overall shopping experiences are just so great. Love Amazon.

Date of experience: February 18, 2017
Ohio
2 reviews
2 helpful votes
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Love amazon
February 19, 2017

I haveshopped with amazon for years. I've never had that first issue with them. I love what I've bought, and what I didn't like, I returned with no hassles whatsoever. When I am in the market for something, I look to amazon first.

Date of experience: February 18, 2017
New Jersey
2 reviews
5 helpful votes
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Best Place To Shop!
February 19, 2017

I love Amazon, they always have great prices! And everything I have ordered I have no complaints about.

Date of experience: February 18, 2017
California
4 reviews
2 helpful votes
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I have looked about for a place to review Amazon--especially Amazon Prime. This is the first place I could posit my reservations about it.

I have prime because I have a "long ish" Roku relationship and Amazon is making a run at Netflix--I have both streaming services.

But I got Prime in anticipation of a major repair on my house for which I was going to be buying tools and material. The rub is that not much was covered by Prime's
Free/fast shipping policies. To be fair, this was not the main thrust of Amazon's marketing but I urge users to be aware that Prime has holes in its coverage in the specifics of books, music, and merchandise that very well may be the main reason you want the service.

Date of experience: February 18, 2017
California
4 reviews
5 helpful votes
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Worth it
February 19, 2017

10 bucks a month and its super fast delivery and discounts on certain things. I think its a good deal.

Date of experience: February 18, 2017
Pennsylvania
3 reviews
0 helpful votes
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Great
February 19, 2017

Very easy to deal with although I do wish the people who anwser phone were easier to understand their is often language barriers

Date of experience: February 18, 2017
Georgia
3 reviews
15 helpful votes
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Love amazon. Ill order something and itll come within 2 days typically with prime. Alwasy great prices and they help small business too

Date of experience: February 18, 2017
Florida
3 reviews
8 helpful votes
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My go to place
February 18, 2017

I can usually find everything I want at a good price. Service is the best in all respects. No complaints at all.

Date of experience: February 18, 2017
Kansas
12 reviews
14 helpful votes
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I LOVE AMAZON!
February 18, 2017

Anything I can find at the store I can find on Amazon cheaper! Anything from old school to new and hip, they've got it ALL!

Date of experience: February 18, 2017
Texas
4 reviews
1 helpful vote
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Prime is Prime
February 18, 2017

I love shopping at Amazon for the unlimited variety and convenience. Prime membership benefits and fast shipping are perfect for getting what you want when you want it.

Date of experience: February 17, 2017
Virginia
1 review
2 helpful votes
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On AMAZON I ORDERED A VOLCOM HOODIE. When I received it a month later is was a fake, and a very bad fake. The company outside of amazons site that sent it to me can't be contacted there is nothing in the bag outside the bag. So I contacted AMAZON they are no help. STICK WITH EBAY, OR SITES YOU KNOW THAT ARE NOT MAD IN HUTS IN A FOREIGN COUNTRY.

Date of experience: February 17, 2017
Texas
2 reviews
1 helpful vote
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Honestly, no Amazon customer should ever feel enclosed to give a bad review! They have the fantastic customer service, fantastic return policy and refund policy, easy website navigation, very reasonable yearly charge for Amazon Prime member benefits, a plethora of goodies from any and every category to choose from, amazing Prime member benefits, who doesn't love the two day free shipping, unlimited prime movies/tv shows, music, I mean come on! I have had my bad experiences and good ones from Amazon, but not one of those experiences came directly from an amazon inventoried item, my problems were always from an Amazon seller. Amazons response time for complaints is great! I have been an extremely loyal Amazon customer for years and will be for years to come!

Date of experience: February 17, 2017