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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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The world's largest online shop no doubt. Like there business module and processes. Love shopping with them.
Over 10 years I have probably spent $10,000 on Amazon, especially given the photo equipment I have purchased. They still provide fair value and a decent customer experience BUT now (I) non-prime delivery times are intentionally delayed; (Ii) the minimum purchase required for free delivery is up; and (III) pricing is no longer reliably competitive. For many items, Jet.com provides a better experience - on all of cost, minimum purchase for free delivery and speed of delivery (in NYC, often next day.). The selection is way narrower but it offers a significantly better experience if they carry what you want. It seems evident that these policies are designed to push customers to subscribe to Amazon Prime. That is fair as a business model, but it may not be fair as a competitive model.
For the most part I have had a great experience with Amazon with the exception of an unscrupulous watch merchant who advertised their Invicta Watch for $1200 but when it arrived they had left the tag on that stated the watch was only worth
$229. I tried to fight this as fraudulent but could get nowhere with Amazon. So I was a bit PO
I have purchased so many diverse items from amazon, never had a problem with returns, faulty good etc. They are the best
Fast and convenient. I love it. When I buy thing for eat and for babies, I like to go amazon prime. It's cheap and fast. I will continue buying.
For years I have been buying things through Internet, and I hate it sometimes. It gets me where I do not need to go, but Im tired of visiting online shop all the time. It; s annoying that I have to spend so many times in order to buy different electronic gadgets. Even when they had been so dispersed. I know now in a few seconds Ill just end up buying everything in one place, Amazon online shop.
I have finally decided that I am not going to visit many online shops anymore. I have decided to buy only in Amazon. Something economical? I have so many choices that I dont even know where to begin. I am not sure if I will be able to make the decision on my own. I do
Nott have a lot of money either, so I probably don't; t have many options but I will get what I want.
I love this site! I do a lot of shopping with them as does my family, friends, colleagues, etc... You want it, they got it! The staff... awesome!
I go to Amazon all the time for products. I haven't found anything that they don't carry. Prices and service and delivery are awesome. I use Amazon prime as well. Well worth the price
Amazon Prime is worth using as it provided free shipping with minimum purchase and fast delivery also. Going to renew the plan after 1 month free trial.
Love, love shopping with amazon, it is my first go to when I am looking for something and they always seem to have it and with being a Prime member I get fast delivery.
I have the poor UPS guy walking up my long driveway every night. In his hands are always a Amazon box. How can you go wrong with PRIME!
A prime member and just got their credit card. I do 85 percent of my shopping with Amazon. At Cjristmas time i click gift wrap and go. In 20 years the mall as we know it is going by the wayside like the book and toyn stores when i was a young in.
I do not shop any other company. Been burned too many times! Selection, free shipping with my Prime, constantly updates you by text as to sent and delivered.
I shop Amazon for everything from Christmas gifts to houshold items. I've had absolutely no problems with returns or any transaction. I've never had a bad experience. It's the easiest most convenient online site to shop I've ever used.
I have been ordering off amazon for years. I have never had any major issues, sellers are courteous and they are accommodating when needing to return or exchange
I love shopping on Amazon as I live in a small town with limited overpriced stores. The shipping options are great. I got a print membership so it has also been great for last minute doing needs. Just always remember to check the ratings of the seller and product you are buying from to ensure you are getting what you are expecting
Amazon has the best, most responsive and helpful customer support. The delivery is also great. The app is convenient and easy to use.
Never had any problem shopping at Amazon which I have been doing for years. I can find almost anything I need... if Amazon doesn't have it no else does, even car parts
A good company to deal with, has very good communications with their Customer Service. And are very fair if you have a problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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