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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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This is one of my favorite sites, everything I need I found it there.
I was looking for some glasses and easily I purchased it without any trouble.
The prices are greater compared to other places, Amazon is really worth it!
It's very difficult to find something better than Amazon.
Apres avoir acheter plusieur item que je n'est pas recus, amazon na pas voulu m'aidez a recuperer mon argent ou mes produit.
Amazon is amazing. Easy to navigate and can find almost any thing on the site. When purchasing directly from you get as advertised. One major problem is some third party sellers. Amazon will work with you on dealing with third party sellers who try to scam or cheat others. Sometimes Amazon doesn't make the date delivery they quote. However, do to a large amount of orders this only makes sense though, do to demand.
At time's ordering from Amazon is simple, fast, and easy. Other times it's a huge headache full of confusing shipping charges, unusable gift cards that say there's $0 when there should be money available, and a lot of products can't be delivered to Canada, which is extra frustrating after searching for and finding a particular item only to get halfway through ordering to realize I can't get it delivered to me.
Be careful Amazon will show pictures and descriptions of an item leading you to believe that it is a name brand item but they send a cheap Chinese imitation that doesn't even work or look like the pictures or match the discription!
Amazon Is arguably the best eCommerce website out there. You can buy just about anything and the suppliers have been far more reliable than that of other site I have shopped from.
If you pay a little extra or live in a metropolitan area you can even gain access to other features some of which include: music streaming, video streaming, same day delivery, 2 hour delivery, no shipping costs, etc.
I am constantly surprised at the variety of products available. I started out purchasing books then Note Cards then Tech Devices, Clothes, and even hard-to-find Vitamin and Health items. Recently, I even found a Household Cleaning product which was sold out at a local industrial janitorial supply warehouse. Amazon is my "go-to" place for anything I need quick. Love it!
Amazon has a large supply of pet products cheaper that most stores, and there is always a variety of the same types of products to chose from. I have found great deals on Amazon.
Since I've joined Prime, shipping is great. My biggest issue with Amazon is that if you do not pay attention (learned the hard way) to who you are buying from you can have problems with returns and refunds.
I love, love Amazon! I pay for Prime, free 2 day shipping for a year. It always arrives on time, if there is a problem, they will notify you. Amazon has the best customer service and guaranteed customer satisfaction, or they will make it right! You simply cannot go wrong with Amazon!
I am a prime member of Amazon and have been for at least 3 years. Love it. Amazon leads the pack in online shopping, customer care and a super fast response to complaints. Their shipping is "very good" but used to be excellent. The reason for the change is they have switched a lot of shipping from UPS to USPS and this has slowed down deliveries by a day or two.
Amazon is great. It is a great big presence on the Internet shopping arena. One can find almost any item for sale on Amazon.
Amazon is good logistic website! It is very easy to use. And there are tons of products to shop. Also, Amazon has affiliate program which enable user to create own brand or website to shop by Amazon. The website is become more popular and growing big in the future.
Que decir de esta pagina que ha revolucionado el comercio electrónico y ha dado confianza a mucha gente escéptica a comprar por internet.
I love the convenience and selection - order anything anytime and it arrives in a few days, like magic.
Excellent fast service and peace of mind. No issue with return or replacement of a product. Majority items are dilevered the same day or the next day.
Can't beat the value. Don't even both going out to shop anymore. The value you get from buying online and everything else that comes with a Prime membership can't be beat!
I was a seller for few months. Not a single complaint from a client etc. Everyone was happy. Then suddenly account gets blocked without explanation. First I thought it's a technical error.
I called up the customer rep and was told that someone will call be back within 2 days. No one ever called.
I repeated the above about 5 times. No one ever got back to me.
I thought that my account got hacked and sent a letter directly to Amazon UK. Just like with the phone calls, they didn't bother to respond. It became obvious that the company has something to hide.
I have a reason to believe that I was a victim of discrimination and they don't want to admit that so I can't sue them.
I spoke to a lawyer about the whole thing and I requested copy of my documents via letter. They refused to provide me with information whom should I address in that letter (so called data controller) which is already an offence in the EU. I got it somehow and sent a letter but just like before they ignored it (offence number two: they're legally obliged to respond within 40 days)
I had to use legal letter to get ANY response. Their response was that they wouldn't give me anything until I verify my ID. So I did. Now they request a copy of my lease: D
I believe I'm on something here. A company that doesn't have anything to hide doesn't act like that so I will continue my journey.
Also as a way of saying thank you for their cooperation I will be creating a special website and facebook page which guides people on how to get their information from them step by step, for free.
I like their platform. Easy to find things that I need. Only thing that I don't like is their review system. If they show how many people have purchased a product with no review. Than I can know the percentage that how many people is ok with their purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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