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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
4 reviews
7 helpful votes
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They always take care of any issues I have had and go above and beyond. Have been shopping there for years

Date of experience: March 11, 2017
India
1 review
1 helpful vote
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Don't by any products if you confused, otherwise refund money will not come after returning items... and also customer service not helpful

Date of experience: March 11, 2017
Florida
4 reviews
3 helpful votes
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A CUSTOMER BOUGHT AN ITEM FROM MY ACCOUNT. HE RECEIVED IT ON TIME THE CUSTOMER OPENED A TO Z CLAIM AND AMAZON REFUNDED THE MONEY TO HIM AND DID NOT RETURN MY ITEM. THE WORST ONLINE WEBSITE THEY ARE THIEVES

Date of experience: March 11, 2017
Illinois
1 review
0 helpful votes
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I absolutely love Amazon. I shop from this site more than any where else. Amazon is my "go to" place. I made the mistake of buying a piece of art equipment from another site BEFORE checking on Amazon. I will not make that mistake again.
Amazon has the best customer service. You can place a call to them immediately, through the app, or by email. I would recommend Amazon to EVERYBODY.
Amazon is the best!

Date of experience: March 10, 2017
Ohio
6 reviews
0 helpful votes
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Awesome!
March 12, 2017

I always love to go online shopping, Amazon have thousands of different stuff that people would love to buy. And having free shipping thats more awesome! I really love Amazon.

Date of experience: March 10, 2017
Massachusetts
1 review
1 helpful vote
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For 2 orders in a row, they sent me an email saying my order was shipped and both times I called the company the day after the diapers were due to arrive and they told me the diapers were on back order! No curtesy to send an email letting me know that my diapers and wipes would be arriving late. Do they know the function of a diaper! Sooo angry!

Date of experience: March 10, 2017
India
2 reviews
1 helpful vote
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Amazon.in is average
March 10, 2017

This is about Amazon India. They're above average in customer experience, but Expensive! That is what one can find about Amazon. Competition is selling products at 10% to 30% cheaper. The quality of the products sold is equal with Amazon and their direct competition in India

Date of experience: March 10, 2017
Texas
18 reviews
23 helpful votes
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Great site
March 10, 2017

Nothing bad, all good, never had a problem with Amazon, Prime member, probably the best online ordering website, have ordered so much from them.

Date of experience: March 9, 2017
Colorado
4 reviews
1 helpful vote
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You can buy items on Amazon same brand same quality as other sites just better prices! Love Amazon

Date of experience: March 9, 2017
Iowa
4 reviews
19 helpful votes
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I always shop here
March 9, 2017

You can basically anything on Amazon I have bought all kinds of things on here from phone cases, movies, books, shoes and much more love the offers they have!

Date of experience: March 9, 2017
New Mexico
2 reviews
3 helpful votes
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Five stars
March 9, 2017

I love to shop on AMAZON. It's a good place to shop and their product is very good. I wouldn't shop any where else. Amazon is great and I give it 5 stars

Date of experience: March 9, 2017
NL
3 reviews
8 helpful votes
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Simply awesome
March 9, 2017

Nothing more to say about Amazon. With vast variety of products and trust Amazon is the best online marketing place on the earth I think

Date of experience: March 8, 2017
Pennsylvania
5 reviews
6 helpful votes
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Through the years, Amazon has been my go to site for different things. I know people who are afraid to put their financial info. Online. I feel safe using Amazon and have never had any reason to complain about any of my purchases.

Date of experience: March 8, 2017
New Jersey
4 reviews
4 helpful votes
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Never had a problem
March 9, 2017

Never had a problem with Amazon. I try to avoid the third party vendors though, some of the shipping times are terrible.

Date of experience: March 8, 2017
Minnesota
1 review
18 helpful votes
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I do about 90% of my family's weekly shopping on amazon and I love the amazon "pantry". Prime is worth at least 10x what they charge and Amazon video continues growing.

Date of experience: March 8, 2017
Canada
7 reviews
8 helpful votes
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Not comparable to the US site but still a great place to find deals. Easy to buy from and I've bought a few toys from a particular sellerxy and so far so good. Quick to receive products and it's in CAD so no surprise there!

Date of experience: March 8, 2017
Ohio
2 reviews
1 helpful vote
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Love it!
March 9, 2017

No matter what I order they are fast to arrive and no problem if I need to return. Everything is in great shape when they arrive or they can be returned. Helpful and safe.

Date of experience: March 8, 2017
Colorado
2 reviews
1 helpful vote
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Never had an issue. They have money back if the seller doesn't respond. It's easy to use though sometimes can take long for the posts

Date of experience: March 8, 2017
Canada
5 reviews
2 helpful votes
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Shipping is so fast everytime. Amazon's the one company that seems to get everything right abnout selling online. If you're thinking about it, get prime its worth it.

Date of experience: March 7, 2017
Minnesota
5 reviews
8 helpful votes
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Prices are not always the cheapest. However, you can find a lot of good deals if doing your research online.

Date of experience: March 7, 2017