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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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They always take care of any issues I have had and go above and beyond. Have been shopping there for years
Don't by any products if you confused, otherwise refund money will not come after returning items... and also customer service not helpful
A CUSTOMER BOUGHT AN ITEM FROM MY ACCOUNT. HE RECEIVED IT ON TIME THE CUSTOMER OPENED A TO Z CLAIM AND AMAZON REFUNDED THE MONEY TO HIM AND DID NOT RETURN MY ITEM. THE WORST ONLINE WEBSITE THEY ARE THIEVES
I absolutely love Amazon. I shop from this site more than any where else. Amazon is my "go to" place. I made the mistake of buying a piece of art equipment from another site BEFORE checking on Amazon. I will not make that mistake again.
Amazon has the best customer service. You can place a call to them immediately, through the app, or by email. I would recommend Amazon to EVERYBODY.
Amazon is the best!
I always love to go online shopping, Amazon have thousands of different stuff that people would love to buy. And having free shipping thats more awesome! I really love Amazon.
For 2 orders in a row, they sent me an email saying my order was shipped and both times I called the company the day after the diapers were due to arrive and they told me the diapers were on back order! No curtesy to send an email letting me know that my diapers and wipes would be arriving late. Do they know the function of a diaper! Sooo angry!
This is about Amazon India. They're above average in customer experience, but Expensive! That is what one can find about Amazon. Competition is selling products at 10% to 30% cheaper. The quality of the products sold is equal with Amazon and their direct competition in India
Nothing bad, all good, never had a problem with Amazon, Prime member, probably the best online ordering website, have ordered so much from them.
You can buy items on Amazon same brand same quality as other sites just better prices! Love Amazon
You can basically anything on Amazon I have bought all kinds of things on here from phone cases, movies, books, shoes and much more love the offers they have!
I love to shop on AMAZON. It's a good place to shop and their product is very good. I wouldn't shop any where else. Amazon is great and I give it 5 stars
Nothing more to say about Amazon. With vast variety of products and trust Amazon is the best online marketing place on the earth I think
Through the years, Amazon has been my go to site for different things. I know people who are afraid to put their financial info. Online. I feel safe using Amazon and have never had any reason to complain about any of my purchases.
Never had a problem with Amazon. I try to avoid the third party vendors though, some of the shipping times are terrible.
I do about 90% of my family's weekly shopping on amazon and I love the amazon "pantry". Prime is worth at least 10x what they charge and Amazon video continues growing.
Not comparable to the US site but still a great place to find deals. Easy to buy from and I've bought a few toys from a particular sellerxy and so far so good. Quick to receive products and it's in CAD so no surprise there!
No matter what I order they are fast to arrive and no problem if I need to return. Everything is in great shape when they arrive or they can be returned. Helpful and safe.
Never had an issue. They have money back if the seller doesn't respond. It's easy to use though sometimes can take long for the posts
Shipping is so fast everytime. Amazon's the one company that seems to get everything right abnout selling online. If you're thinking about it, get prime its worth it.
Prices are not always the cheapest. However, you can find a lot of good deals if doing your research online.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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