On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've never dealt with any merchant who was more fair, more understanding, more reliable. Jeff Bezos for President!
Mostly they don't match their American website. Deliveries are almost always delayed. Customer service is pathetic, they have fixed pre-set answers to any issue you have. Worst is when you buy something cheaper, they will make it unavailable and delay the delivery by weeks, or will force you to cancel the order, and re order at a higher price. I have done this at least twice and end up buying at Walmart.ca, who are highly reliable with price and delivery.
Free shipping within 2 days, even delivers on Sunday! Order from the Prime Now if you're feeling under the weather and ran out of teabags... 2 hours free ship to your door! LOVE IT! Try to only order what they have in stock as sometimes if it's another vendor the order is incorrect. Then pain in the butt to return...
Love shopping on Amazon. It's taught me patients to not just run out and purchase items. Keeps me happy and frugal
Amazon is always one step ahead of the curve. When introducing Prime, I wasn't sure it would be worth the extra $$$ but after two years of happy shopping with fast shipping and great availability through multiple sellers, this is the best shopping website. Done deal. Nothing left to say.
Amazon has virtually anything you might want, in particular hard to find items and shipments arrive quickly without any hassles if you need to return an item. Very very happy with all the contact(s) I have had with them!
I have nevr had any issues with Amazon. Everything that I have ordered has always been delivered on time, never delayed... EXCELLENT SERVICE!
I can almost immediately find what I'm looking for on their site. And even if I don't, an ad will pop up in a day or two with more choices. I once got a pre-lit Christmas palm tree for 70% off after initially searching a few days before for one!
All that being said, I love Amazon & always go there first when I'm in the market for... anything!
There's a couple of time that my merchandise takes more than 2 days shipping. Last month I purchased a serving plate, it was on prime. It took almost 2 weeks for them to deliver my purchase.
I've never had any bad experiences when ordering on Amazon, and have always received my orders quickly!
Thank you Amazon!
You cant beat their shipping and support! One of the best shops in my opinion, they really take care of you.
Wth is going on, Amazon?! I was prime member, cancelled it and won't be dealing with Amazon any time soon. Their logistics messed up most my delivery instructions. Even after me calling costumer service and specifically asking for them NOT to mess up, they still did. I'm starting to think it was intentional. More i asked, more they kept messing things up.!. Each time I asked to talk to supervisors they either refused to or simply hang up on me! Done with Amazon for good.
I am in love with Amazon. From the first time I used it my husband got a Amazon gift card for Christmas from His boss, i look froword to getting his Christmas gift every year now.
I give Amazon A LOT of my money, lately, they seem to be lacking in their customer service. I've received wrong items, clothing that comes damaged and much longer shipping times than what was estimated. You contact customer service about it and you get a generic reply.
Americas Aliexpress. Amazon has everything at great prices. They will help you find what you want at the best price. From books to TVs. The fastest shipping options available. Trusted and loved. You can not go wrong with Amazon :)
I say hugs because when I'm really digging & trying to find an item that has eluded me I turn to Amazon. Generally I'm able to locate what I've searched for. Good prices most always:-)
I am regular shopper on Amazon. The best site for shopping anything. I ordered some items today and waiting to receive them.
I have been using Amazon for well over 20 years! Best prices, super service, and fast shipping. You can not go wrong using Amazon. They have anything and everything in between!
As a member of Prime, I receive most everything in two days or less and have never had a problem with a return no matter what the circumstances. I can't recommend them enough!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account