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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
23 reviews
42 helpful votes
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I bought a travelling makeup supply case on wheels for my daughters business. Quality was better than I had expected and product was exactly what was advertised.

Date of experience: March 18, 2017
Washington
3 reviews
2 helpful votes
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I remember very few moments I had any problems with Amazon - their safety policies are very good and I`m every time sure everything will be delivered in stated time and stated condition!

Date of experience: March 18, 2017
New York
2 reviews
5 helpful votes
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I absolutely love the fact that no matter what I am looking for and even if I don't know what I am looking for I always find it at Amazon!

Date of experience: March 18, 2017
Florida
4 reviews
2 helpful votes
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Pretty fast shipping
March 18, 2017

Ordered a water filter for my Samsung fridge and it arrived within 1 day. They are pretty good with the delivery but it came at 8 at night.

Date of experience: March 18, 2017
Florida
2 reviews
3 helpful votes
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GREAT PLACE TO SHOP
March 18, 2017

I been shopping with them about 15 years and they are great. I bought my kids a lot of things over the years.

Date of experience: March 18, 2017
Arizona
4 reviews
5 helpful votes
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I've bought small orders, books and e books, kindles, walker and a 42 inch Television. Service is alway good. They take back ebooks and say nothing negative. We bought a tv from Walmart first but their cc was screwy. The tv from Amazon had to be shipped but it worked great, I really like their CS.

Date of experience: March 17, 2017
Texas
3 reviews
5 helpful votes
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#1
March 18, 2017

First place I go to for every and anything! Because that's exactly what they sell lol And prices are always competitive.
Prime is the best thing ever. Refunds are hassle free and I've even been refunded for items I didn't return that weren't faulty, I just chose the wrong one. I've had refunds for items USPS took long to deliver and got to keep the item once it arrived. They call carriers directly on the hidden-from-public numbers and get your issues resolved

Date of experience: March 17, 2017
New York
8 reviews
15 helpful votes
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Good prices.
March 18, 2017

We pay for the yearly service. So far it's been pretty good. Shipments are usually pretty fast. And everything we have ordered has been good quality and worth the price.

Date of experience: March 17, 2017
Georgia
1 review
0 helpful votes
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Fix signing out
March 17, 2017

Love AMAZON but I can not sign out. I can not scroll to the bottom of their list. It disappears every time and I have tried it different ways. Their list is too long and the sign out disappears. Needs to be fixed. I actually had to sign onto my old computer with the bigger screen to get it to work

Date of experience: March 16, 2017
South Carolina
7 reviews
31 helpful votes
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Reviews I Trust
March 17, 2017

I use Amazon not only for shopping, but for checking reviews on products before I buy elsewhere. The reviews are so helpful when determining if I'm making the right buy. There have been a lot of times I was going to buy a product, and Amazon helped me find a better one. Amazon Prime - totally worth it if you're considering it. I don't know how I'd shop now without my Amazon :)

Date of experience: March 16, 2017
Washington
2 reviews
3 helpful votes
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Amazing Services
March 17, 2017

One the best E-commerce Site in the world. Thumbs up For the team. Finding the right product may be squabble in some matters.

Date of experience: March 16, 2017
Connecticut
6 reviews
8 helpful votes
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Canceled Prime. We signed up for Prime having decided on consolidating our on line purchases with them, and we'd used the service from time to time. Prime DID NOT satisfy with promise of speedy 2 day shipping on all purchases as promised, which put us through a bunch of hassles including dealing with their customer service. Frustrating at best and without resolve. In 1 instance the item purchased was available during order, and we then received a back order notice. After the hit or mis on promised delivery and poor results from contacts, we decided they don't deserve our business.

Date of experience: March 16, 2017
Germany
1 review
0 helpful votes
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Easy
March 17, 2017

Great, easy to find products. Never found it easier to get things accomplished in my day. Amazon Prime is worth it.

Date of experience: March 16, 2017
Nevada
7 reviews
3 helpful votes
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Great variety
March 17, 2017

I had never purchased from Amazon until this past Christmas. (2016) I honestly had never even gone on the site to see what they had. I am so glad I did! I did all my Christmas shopping in one day, got great deals, and shipped the gifts directly to the person I purchased it for! I can not tell you have glad I am that I didn't have to fight the crowds at the stores, just to pay more, (on some things) and then turn around to stand in the long lines at the post office to ship them. Now that I have purchased from Amazon, next Christmas, and anything in between, I am going to check out Amazon first!

Date of experience: March 16, 2017
California
1 review
0 helpful votes
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Best Website ever
March 17, 2017

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Date of experience: March 15, 2017
California
6 reviews
3 helpful votes
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Amazon is a great place to get what you need at a great price. Their customer service is great. You can get products that you need at great prices and Amazon stands behind everything they sell. However, like eBay, Amazon is notorious for scalpers who buy products and then resale them for hundreds over MSRP due to shortage of these items. Apple products and Nintendo products come to mind... If you want something, be sure to purchase them from legitimate sellers. Don't fall for scalpers which Amazon should not allow. That is the reason I deduct a point from this review. Scalpers are the reason why we can't buy products at the MSRP prices... they buy up the supply dry and resale them for much higher prices. If Amazon and eBay don't allow these scalpers to do business on their sites, consumers would still have a chance to buy these at fair prices.

Date of experience: March 15, 2017
Japan
2 reviews
7 helpful votes
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Excellent
March 16, 2017

Station with my family in Japan and still loving shopping in Amazon. Very convenient and fast shipping.

Date of experience: March 15, 2017
Texas
2 reviews
0 helpful votes
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GREAT SITE
March 16, 2017

Amazon has EVERYTHING and at great prices always there to please their shoppers. I shop there every day.

Date of experience: March 15, 2017
Florida
5 reviews
13 helpful votes
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Several years ago I would have given them five stars, but lately they have employed waaaay too many third party sellers, many of whom are selling fake products. I bought a shirt that said it was sold by amazon, not third party, but it was clearly a forgery. The image provided on the website showed the picture on the shirt taking up most of the shirt, but the shirt I got had a picture about the size of a standard sheet of notebook paper, AND it was badly smeared! I also bought some makeup from a brand I usually buy at the mall, and it was crumbly and hard, and it smelled weird. What's frustrating is that even after contacting Amazon about these scammers, Amazon continues to let them sell their bogus products!

Date of experience: March 15, 2017
Indiana
15 reviews
30 helpful votes
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Terrible
March 15, 2017

Very long time for some of the items to arrive. The shipping/items are broken up. Order # **************030, never made it here yet. And the worst part, if I can at least sign in to view the status, but I can't. All I see 2 Items were shipped, but the 3rd item with above order# is not to be found. When I click in the order details, it keeps kicking me out to the start page, unable to view the order status or details. Order placed on 2/23/17 and it suppose to arrive between 3/10/17 and 4/10/17. Very bad delay. I'm not happy at all. This is the 3rd time I tried them. Very first time. I bought a Kindle for my son and it immediately broke on the 2nd day. I contacted Amazon and never got a refund. Don't ever purchase any big ticket items or electronics here, or you will be screwed. I doubt that I will ever shop with them again.

Date of experience: March 15, 2017