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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Fast and accurate. And return policy in very efficient. Better prices than the actual product site. I like shopping with Amazon, and will continue as long as they have great deals
Inexcusable. I wish I had seen the recent reviews of this company. I would have never worked with them.
I love this site because I always shop here to buy inexpensive new item. I get big discounts plus free shipping from all the product I bought and mostly new product. Nothing to be bothered from return item.
The best ecommerce after-selling protection.
No dispute no time to lose if you have trouble with faulty item or you order the wrong product, just you send back in few click. Swift delivering time.
Always received everything I order, and when there is a problem as sometimes there will be considering there are other sellers on the site selling, Amazon will always make 100% effort at fixing it, no problems recommending it
Competitive pricing, if a Prime member, you get movies and free priority shipping. There is not a thing you can't find for sale on Amazon. They are a very reliable source to buy from.
They undercut indie retailers until they lock up the market and eliminate competition, then hike up prices. They sell completely inappropriate materials because it's all about making money, no loyalty to their sellers or employees.
Just bought a book from Amazon which was $5 more than Barnes and Noble. It was supposed to be delivered in 2 days and it has been close to a month. Their customer service make lying promises they have not been able to keep. My wife and I are done with Amazon. It is time to move on..
As I was looking for a western digital box, which I couldn't fine... they help me out with another digital box, that did the job that I needed
Anytime I order there I got a perfect service and always received me item fast. For me, it's the most trusted website to order anything!
I buy everything off Amazon, i hope they get better clothing options and it will be my one stop shop. The customer service is great and anytime I have ever had a problem it is easily addressed and fixed. Best place to online shop.
Amazon promotes its site as best prices
It is not
Eventhing I see on Amazon is cheaper somewhere else
Wha is that?
Amazon is actually expensive
Shipping is fast
Returns are easy
But prices are not good at all
If you do not care about money
Amazon is fine
Otherwise it's just too costly
I have never had a problem with Amazon I've always got my items and if I did have a problem they handle it very smoothlyI love amazon.com
Worth the membership! If you order lots online, you more than save money on shipping over the course of the year!
Took a bit long to make the delivery, but I was able to get the watch as described. The seller's name was Cris79, a reliable watch seller as per my experience.
I HAVE AMAZON PRIME AND I LOVE THE SERVICE. I HAVE NEVER HAD ANY DELIVERY ISSUES AND HAVE NEVER HAD TO RETURN A PRODUCT.
A lot of great deals but there are also now a lot of third party suppliers so you have to be more wary now than you did in the past. But still a great place to buy almost anything you could possibly think of.
Amazon has some of the best customer service ever. They replaced our stolen package and shipped it overnight to reach us in time for our daughter's birthday.
Honest and easy to buy Stoughton and protects your identity and n things you purchase from my experience great site thanks amazon
Never a problem great company and products no worries if need refund always shop there, when you need to speakt to them great service never had a problem that they can`t sort out
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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