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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Georgia
2 reviews
1 helpful vote
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Fast
April 8, 2017

Fast and accurate. And return policy in very efficient. Better prices than the actual product site. I like shopping with Amazon, and will continue as long as they have great deals

Date of experience: April 8, 2017
Georgia
1 review
1 helpful vote
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Inexcusable. I wish I had seen the recent reviews of this company. I would have never worked with them.

Date of experience: April 8, 2017
Florida
12 reviews
1 helpful vote
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I love this site because I always shop here to buy inexpensive new item. I get big discounts plus free shipping from all the product I bought and mostly new product. Nothing to be bothered from return item.

Date of experience: April 8, 2017
Italy
3 reviews
3 helpful votes
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The best ecommerce after-selling protection.
No dispute no time to lose if you have trouble with faulty item or you order the wrong product, just you send back in few click. Swift delivering time.

Date of experience: April 8, 2017
Mississippi
6 reviews
19 helpful votes
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Always received everything I order, and when there is a problem as sometimes there will be considering there are other sellers on the site selling, Amazon will always make 100% effort at fixing it, no problems recommending it

Date of experience: April 7, 2017
Illinois
13 reviews
19 helpful votes
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Awesome Marketplace
April 8, 2017

Competitive pricing, if a Prime member, you get movies and free priority shipping. There is not a thing you can't find for sale on Amazon. They are a very reliable source to buy from.

Date of experience: April 7, 2017
Michigan
5 reviews
14 helpful votes
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They undercut indie retailers until they lock up the market and eliminate competition, then hike up prices. They sell completely inappropriate materials because it's all about making money, no loyalty to their sellers or employees.

Date of experience: April 7, 2017
District of Columbia
1 review
0 helpful votes
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Overpriced book
April 8, 2017

Just bought a book from Amazon which was $5 more than Barnes and Noble. It was supposed to be delivered in 2 days and it has been close to a month. Their customer service make lying promises they have not been able to keep. My wife and I are done with Amazon. It is time to move on..

Date of experience: April 7, 2017
Canada
6 reviews
1 helpful vote
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As I was looking for a western digital box, which I couldn't fine... they help me out with another digital box, that did the job that I needed

Date of experience: April 7, 2017
Canada
2 reviews
0 helpful votes
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Always fast
April 7, 2017

Anytime I order there I got a perfect service and always received me item fast. For me, it's the most trusted website to order anything!

Date of experience: April 7, 2017
New Jersey
2 reviews
2 helpful votes
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Amazing company
April 7, 2017

I buy everything off Amazon, i hope they get better clothing options and it will be my one stop shop. The customer service is great and anytime I have ever had a problem it is easily addressed and fixed. Best place to online shop.

Date of experience: April 7, 2017
Florida
3 reviews
2 helpful votes
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Not as pronoted
April 7, 2017

Amazon promotes its site as best prices

It is not

Eventhing I see on Amazon is cheaper somewhere else

Wha is that?
Amazon is actually expensive

Shipping is fast
Returns are easy
But prices are not good at all

If you do not care about money
Amazon is fine
Otherwise it's just too costly

Date of experience: April 7, 2017
Washington
2 reviews
6 helpful votes
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I have never had a problem with Amazon I've always got my items and if I did have a problem they handle it very smoothlyI love amazon.com

Date of experience: April 7, 2017
New York
2 reviews
2 helpful votes
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Amazon Prime
April 7, 2017

Worth the membership! If you order lots online, you more than save money on shipping over the course of the year!

Date of experience: April 7, 2017
Utah
2 reviews
54 helpful votes
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Took a bit long to make the delivery, but I was able to get the watch as described. The seller's name was Cris79, a reliable watch seller as per my experience.

Date of experience: April 7, 2017
Florida
2 reviews
2 helpful votes
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I HAVE AMAZON PRIME AND I LOVE THE SERVICE. I HAVE NEVER HAD ANY DELIVERY ISSUES AND HAVE NEVER HAD TO RETURN A PRODUCT.

Date of experience: April 6, 2017
California
2 reviews
2 helpful votes
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Cheap deals
April 6, 2017

A lot of great deals but there are also now a lot of third party suppliers so you have to be more wary now than you did in the past. But still a great place to buy almost anything you could possibly think of.

Date of experience: April 6, 2017
Missouri
14 reviews
28 helpful votes
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Amazon Prime Rocks
April 6, 2017

Amazon has some of the best customer service ever. They replaced our stolen package and shipped it overnight to reach us in time for our daughter's birthday.

Date of experience: April 6, 2017
New Jersey
4 reviews
2 helpful votes
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Great site
April 6, 2017

Honest and easy to buy Stoughton and protects your identity and n things you purchase from my experience great site thanks amazon

Date of experience: April 6, 2017
GB
3 reviews
4 helpful votes
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Great
April 6, 2017

Never a problem great company and products no worries if need refund always shop there, when you need to speakt to them great service never had a problem that they can`t sort out

Date of experience: April 6, 2017