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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
2 reviews
2 helpful votes
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Amazing
April 16, 2017

I have e been shopping amazon for about three years love the service I get from them. Have had no trouble returning the one thing that I didn't like what's so nice it comes to me as I am limited where I go with my copd

Date of experience: April 16, 2017
Thailand
1 review
1 helpful vote
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Amazon does have a huge selection. The problem though is that now you cannot be sure to get a quality product - a lot of cheap counterfeit or simply junk merchandize. And if you are buying the "real thing" - than prices are not better than at other sites plus you will be paying tax and shipping on most items less than $35 or so. So eBay and WalMart beat Amazon most of the time.

Date of experience: April 16, 2017
Georgia
6 reviews
4 helpful votes
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Best selection and reviews and every time I order from another company, I have so many issues.

Amazon is the best!

Date of experience: April 15, 2017
North Carolina
5 reviews
14 helpful votes
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Love it
April 15, 2017

I've been a Prime member for years. Anytime anything is ever less than stellar, they find a way to take care of it. Love Love Love Amazon

Date of experience: April 14, 2017
Texas
7 reviews
17 helpful votes
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What Happened?
April 15, 2017

They used to be the go-to place for the best prices on the internet. Not anymore. I'm back to shopping around again for the best price if the price matters. 8-( If customer service matters, it's Amazon. Their customer service still ABSOLUTELY ROCKS! 8D

Date of experience: April 14, 2017
Canada
7 reviews
1 helpful vote
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Books and lego
April 15, 2017

I order ebooks and have ordered lego sets. I am very happy with both and will continue to order from amazon. So far have only had positve experiences

Date of experience: April 14, 2017
Jake R.
GB
2 reviews
0 helpful votes
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Amazon is a great website, but the site is getting more complex as new products and services become available. Amazon still offers great value at the lowest prices for many entertainment products such as DVDs, games and books, however with Amazon Prime now major thing it's not as easy to go on the site and just shop.

Date of experience: April 14, 2017
Michigan
2 reviews
4 helpful votes
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Always great!
April 14, 2017

I love amazon, never had a problem they didn't deal with professionally and quickly. They are the most organized company on line that I've ever dealt with and I do a lot of on line shopping with amazon from "soup to nuts"

Date of experience: April 14, 2017
Germany
10 reviews
8 helpful votes
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For the last few month I'm regular client of Amazon. It's become so convenient for me that I'm look like Amazon-addicted user person.

To be honest, it's easy, fast and not that expensive to purchase here. There are the criteria I follow when opening this website again and again.

Date of experience: April 14, 2017
Norway
2 reviews
9 helpful votes
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Shopping with Amazon is just a pleasure! Excellent platform. Excellent service. They are doing a great job. Never been dissatisfied.

Date of experience: April 14, 2017
Georgia
3 reviews
3 helpful votes
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Love Amazon
April 14, 2017

Have bought lots of merchandise from this company with no problems at all. I highly recommend them. I am a Prime member which makes buying so much easier.

Date of experience: April 14, 2017
India
4 reviews
16 helpful votes
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One of the best
April 14, 2017

The delivery system of Amazon is amazing. You can't expect better than this. Customer service is good too.

Date of experience: April 14, 2017
Utah
2 reviews
6 helpful votes
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With Amazon, I'm able to select products that best fit me based on the wealth of reviews. Thus, keeping me from wasting time and money trying to optimize my life. I'm very satisfied with what Amazon has done.

Date of experience: April 13, 2017
Canada
2 reviews
3 helpful votes
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Bought via Amazon many times and always a good experience. One in about 25 times I had an issue with product and it was resolved quickly and efficiently.

Date of experience: April 13, 2017
Oklahoma
3 reviews
0 helpful votes
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Trustable Products
April 13, 2017

I've had very few problems with Amazon, but it was mostly the seller's fault or the delivery service.

Date of experience: April 13, 2017
India
2 reviews
0 helpful votes
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Best Website
April 13, 2017

Amazon is the world's largest online retailer. The company was originally a book seller but has expanded to sell a wide variety of consumer goods and digital.
Please You also Review to my website.
Visit My Website:-
https://www.linkedin.com/in/jay-wigdore-*******

Date of experience: April 13, 2017
Canada
9 reviews
6 helpful votes
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Amazon has been a great source of good deals for my company. It would have been a 5 stars except that the first time I had a really tough issue to get handled, they totally dropped the ball, I am still trying to get someone to answer my message about the issue.

Date of experience: April 12, 2017
Washington
10 reviews
3 helpful votes
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You will get your money back if you don't get the item plus a $15 gift card from Amazon. The scammers are foreign sellers where it says they just launched. They low ball the legitimate sellers to get their ratings up.

Date of experience: April 12, 2017
Georgia
3 reviews
0 helpful votes
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Amazon site
April 12, 2017

Order from them all the time. Fast shipping. I like that you can read reviews from their products and I can write reviews on my purchases. So far, good.

Date of experience: April 12, 2017
California
2 reviews
0 helpful votes
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They have always treated me right. I have spent thousands with them. They are reputable and stand behind their products. Returns are easy. Very good people to do business with.

Date of experience: April 12, 2017