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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have e been shopping amazon for about three years love the service I get from them. Have had no trouble returning the one thing that I didn't like what's so nice it comes to me as I am limited where I go with my copd
Amazon does have a huge selection. The problem though is that now you cannot be sure to get a quality product - a lot of cheap counterfeit or simply junk merchandize. And if you are buying the "real thing" - than prices are not better than at other sites plus you will be paying tax and shipping on most items less than $35 or so. So eBay and WalMart beat Amazon most of the time.
Best selection and reviews and every time I order from another company, I have so many issues.
Amazon is the best!
I've been a Prime member for years. Anytime anything is ever less than stellar, they find a way to take care of it. Love Love Love Amazon
They used to be the go-to place for the best prices on the internet. Not anymore. I'm back to shopping around again for the best price if the price matters. 8-( If customer service matters, it's Amazon. Their customer service still ABSOLUTELY ROCKS! 8D
I order ebooks and have ordered lego sets. I am very happy with both and will continue to order from amazon. So far have only had positve experiences
Amazon is a great website, but the site is getting more complex as new products and services become available. Amazon still offers great value at the lowest prices for many entertainment products such as DVDs, games and books, however with Amazon Prime now major thing it's not as easy to go on the site and just shop.
I love amazon, never had a problem they didn't deal with professionally and quickly. They are the most organized company on line that I've ever dealt with and I do a lot of on line shopping with amazon from "soup to nuts"
For the last few month I'm regular client of Amazon. It's become so convenient for me that I'm look like Amazon-addicted user person.
To be honest, it's easy, fast and not that expensive to purchase here. There are the criteria I follow when opening this website again and again.
Shopping with Amazon is just a pleasure! Excellent platform. Excellent service. They are doing a great job. Never been dissatisfied.
Have bought lots of merchandise from this company with no problems at all. I highly recommend them. I am a Prime member which makes buying so much easier.
The delivery system of Amazon is amazing. You can't expect better than this. Customer service is good too.
With Amazon, I'm able to select products that best fit me based on the wealth of reviews. Thus, keeping me from wasting time and money trying to optimize my life. I'm very satisfied with what Amazon has done.
Bought via Amazon many times and always a good experience. One in about 25 times I had an issue with product and it was resolved quickly and efficiently.
I've had very few problems with Amazon, but it was mostly the seller's fault or the delivery service.
Amazon is the world's largest online retailer. The company was originally a book seller but has expanded to sell a wide variety of consumer goods and digital.
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Amazon has been a great source of good deals for my company. It would have been a 5 stars except that the first time I had a really tough issue to get handled, they totally dropped the ball, I am still trying to get someone to answer my message about the issue.
You will get your money back if you don't get the item plus a $15 gift card from Amazon. The scammers are foreign sellers where it says they just launched. They low ball the legitimate sellers to get their ratings up.
Order from them all the time. Fast shipping. I like that you can read reviews from their products and I can write reviews on my purchases. So far, good.
They have always treated me right. I have spent thousands with them. They are reputable and stand behind their products. Returns are easy. Very good people to do business with.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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