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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

North Carolina
3 reviews
0 helpful votes
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Outstanding service.
April 18, 2017

Nothing but the best--detail, quick service, no problem with returns, and they keep a listing of your purchases for your future use/

Date of experience: April 18, 2017
Arkansas
5 reviews
14 helpful votes
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Most of my shopping experiences on Amazon have been good, BUT if there is a problem and you would actually like to speak with someone by phone, I don't think that's possible. Also, their website really isn't that user friendly, but I guess they make all the money they want so they don't care to make more by improving the website.

Date of experience: April 18, 2017
New York
5 reviews
10 helpful votes
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I mean, who doesn't know and love Amazon?
I go to Amazon for everything! It is the first place I go to.
I love you Amazon! I love Jeff Bezos!
Thank you for ever!

Date of experience: April 18, 2017
North Carolina
2 reviews
0 helpful votes
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One of the Best
April 18, 2017

Always on time with deliveries, great merchandise, can alway count on great Customer Service. Have made many purchases and never disappointed... That's the way I like it.

Date of experience: April 18, 2017
Canada
2 reviews
0 helpful votes
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What can you say!
April 18, 2017

Just So good to deal with and will continue to use Borderlinx. Friendly, helpful and much much more. Pricing and handling all the way to check out, their there to help.

Date of experience: April 18, 2017
Canada
6 reviews
13 helpful votes
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Love Amazon
April 18, 2017

I have purchased tons of items on amazon over the past couple years. Love Amazon prime. I do most of my online shopping on Amazon. Love them! Have had maybe 1 problem out of 100 items purchased

Date of experience: April 18, 2017
GB
2 reviews
1 helpful vote
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Customer service
April 18, 2017

Second to none customer service will always have me shop at amazon everytime even if amazons prices are a little bit more than the competition.

Date of experience: April 18, 2017
India
4 reviews
1 helpful vote
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Excellent Service
April 18, 2017

On time Delivery, Quality products. I would recommend Amazon for shopping. Whatever I have order I got very good service from Amazon.

Date of experience: April 17, 2017
Massachusetts
1 review
11 helpful votes
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I always have some type of problem. From them losing shipments to overcharge to me waiting days past w. E shipping I pay for. NOW i try checking out and decided to get prime and pay monthly. They charge me $99 for the yearly AND $10.99 for monthly and now i have $15 to my name and a 3 month old to take care of and they tell me I have to wait 3 more days until i get my money back that THEY screwed up. Unbelievable

Date of experience: April 17, 2017
Ohio
2 reviews
0 helpful votes
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Great
April 17, 2017

Good and very fast... looking around in all the so many departments can't help but find anything you can think of...

Date of experience: April 17, 2017
Colorado
1 review
0 helpful votes
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Worst company ever!
April 17, 2017

Ever since Amazon started their Prime BS the company has gone down hill. Half the time I do not get my orders in two days like advertised and when I call then Huh Cole they are rude as can be and don't give crap. For mow on I will order elsewhere. I rather pay more then put up with all the BS. I ordered a book last Thursday and four days later I STILL DO NOT HAVE NY BOOK F this place really

Date of experience: April 17, 2017
Canada
2 reviews
0 helpful votes
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Amazon has been great
April 17, 2017

I have been doing buissness with Amazon for 2 years they have satisfied me and when thing don't show up after a while they send another one that only happened twice ty Amazon

Date of experience: April 17, 2017
Canada
15 reviews
10 helpful votes
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YES!
April 17, 2017

Amazon is great... good deals, lots of choices, and a really good customer support system. Very reassuring when you know they will take care of any problems!

Date of experience: April 17, 2017
GB
5 reviews
8 helpful votes
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Amazon lost my trust
April 17, 2017

Received strange emails with incorrect emails, looked at the header and came from a server in the states, same that cloud for alexa and dot. So no no no.
Plus amazon has no complaint procedures, they actually refuse to give a complaint number.
When I asked for details my account was then mishanded, address, name, and so on got modified so I removed my bank detais and no longer using them. I brand them as not safe.

Date of experience: April 17, 2017
Bulgaria
3 reviews
4 helpful votes
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Screw them
April 17, 2017

To many shady sellers... It's like an ebay that tries to look like a legit store while it actually isn't...

Date of experience: April 17, 2017
New Jersey
3 reviews
8 helpful votes
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I think Amazon is absolutely amazing. Whatever I want or need, I will find at Amazon often with great prices and I shop almost everyday for a wide variety of products. The fact that I have prime, ensures my purchases arrives in 2 days. They are an amazing company to deal with making purchasing and returning so easy. Occasionally I have had a problem with a third party seller and Amazon stepped in to solve the problem. Way to go Amazon! Great company

Date of experience: April 17, 2017
GB
2 reviews
0 helpful votes
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Solid Service
April 17, 2017

Reliable & Quick. Products up to scratch. Nothing further to be said. Reliable & Quick. Products up to scratch. Nothing further to be said.

Date of experience: April 17, 2017
GB
31 reviews
73 helpful votes
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I don't really like that they send to neighbors without my authorization. But everything else is just good.

Date of experience: April 16, 2017
Alabama
3 reviews
3 helpful votes
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Convenience!
April 16, 2017

I love me some Amazon! Always on time! They provide emails right away and keep me informed every step of the way. Wide variety of products and a real time saver!

Date of experience: April 16, 2017
Florida
3 reviews
0 helpful votes
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I have been a prime member of Amazon for years. I can't imagine not having them. I love online shopping and go to Amazon first. I use it to check reviews and prices when I am shopping elsewhere (very rarely!).

Date of experience: April 16, 2017