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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I had an issue with a automatic payment for amazon prime. My issue was resolved quickly and in a very amicable fashion.
My faith was restored in real resolutions to issues
Confirming the old adage the customer is always right.
Speedy shipping, responsive customer service! If I have questions or problems, amazon makes it right.
Great deals delivered to your door within hours? Yeah, give me more of that. They're not perfect, but they're about as close as we're going to see in a lot of ways in our lifetime.
Almost always have a good experience with them. Get my 2 day shipping with prime and If I do not like the item just return it for free. What else can you ask for.
Amazon is always a trusted platform to purchase anything you love. My favourite site to purchase products.
I've ordered many items through Amazon over the years. I've only had one problem, but that was with the USPS delivery service. I was not happy with them, but that is not Amazon's fault and Amazon refunded my money.
Shop with confidence because they always make it right... they will refund fast and make it so you are happy. Will always trust them
Great customer service, amazing products and shipping is always on time and if there is any issues with shipping amazon will notify you and keep 100 percent informed.
All purchases have gone flawlessly, product as described arrived ahead of time. No problems dealing with Amazon again Just wish Amazon.ca sold the same products as Amazon.com
You literally can find everything in anything on Amazon and since I'm a prime member I love it even more because I could buy something and have it delivered within a day the same day or two days and it could weigh 100 pounds and it doesn't matter because I don't pay for shipping so I would have to say my number one shopping side about is Amazon I literally spend thousands every year shopping Amazon anywhere from shoes To make up and anything in between it's my favorite or one of my favorite websites
Makeup and perfume, you can get really good deals on Amazon. Shipping is fast also, Amazon is getting it right.
I have always received excellent service from Amazon and I have no hesitation in shopping with them and would recommend them to anyone. Many thanks.
They have nice products over 6 crore of range and nice collection of various categories especially fashion and beauty. I just love it.
I have been shopping on Amazon for a while and I must say that I have always received an excellent service from them.
Will continue to shop with them.
Amazon got some of the finest merchandise on their portal though I have never been impressed with their "Never on time delivery"
Amazon is really a great online shopping website. I have buy many projects from here. I love this website. Thanks
Amazon is the bomb, amazon is life. Amazon is for the lazy people like me that are willing to pay more money for the convenience. Never have been dissatisfied, highly request
Have shopped at AMAZON.com for a while but of late the web site is pushing PRIME which is not at all appreciated?! If and when I elect PRIME it will be on my own not just to receive merchandise at a lesser price point?! Web site has many issues to deal with to include logging out of your account?!
Love love love Amazon.com!
Prime membership makes it worth while for as much as we ship to grandkids and kids out of state. Prices might be cheaper initially at other sites, but then those sites add in S&H costs and Amazon has them beat!
Nothing but the best--detail, quick service, no problem with returns, and they keep a listing of your purchases for your future use/
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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