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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New Jersey
3 reviews
3 helpful votes
Follow Ketriana Y.
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I had an issue with a automatic payment for amazon prime. My issue was resolved quickly and in a very amicable fashion.
My faith was restored in real resolutions to issues
Confirming the old adage the customer is always right.

Date of experience: April 19, 2017
California
4 reviews
1 helpful vote
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Excellent service
April 19, 2017

Speedy shipping, responsive customer service! If I have questions or problems, amazon makes it right.

Date of experience: April 19, 2017
Virginia
2 reviews
15 helpful votes
Follow Maashu C.
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Great deals delivered to your door within hours? Yeah, give me more of that. They're not perfect, but they're about as close as we're going to see in a lot of ways in our lifetime.

Date of experience: April 19, 2017
New York
2 reviews
3 helpful votes
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Almost always have a good experience with them. Get my 2 day shipping with prime and If I do not like the item just return it for free. What else can you ask for.

Date of experience: April 19, 2017
Washington
1 review
0 helpful votes
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Top Online Site
April 19, 2017

Amazon is always a trusted platform to purchase anything you love. My favourite site to purchase products.

Date of experience: April 19, 2017
South Dakota
3 reviews
4 helpful votes
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Love it
April 19, 2017

I've ordered many items through Amazon over the years. I've only had one problem, but that was with the USPS delivery service. I was not happy with them, but that is not Amazon's fault and Amazon refunded my money.

Date of experience: April 19, 2017
California
5 reviews
0 helpful votes
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Always great
April 19, 2017

Shop with confidence because they always make it right... they will refund fast and make it so you are happy. Will always trust them

Date of experience: April 19, 2017
Texas
3 reviews
7 helpful votes
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I love Amazon
April 19, 2017

Great customer service, amazing products and shipping is always on time and if there is any issues with shipping amazon will notify you and keep 100 percent informed.

Date of experience: April 19, 2017
Canada
3 reviews
0 helpful votes
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Excellent service
April 19, 2017

All purchases have gone flawlessly, product as described arrived ahead of time. No problems dealing with Amazon again Just wish Amazon.ca sold the same products as Amazon.com

Date of experience: April 19, 2017
Illinois
4 reviews
17 helpful votes
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Amazing
April 19, 2017

You literally can find everything in anything on Amazon and since I'm a prime member I love it even more because I could buy something and have it delivered within a day the same day or two days and it could weigh 100 pounds and it doesn't matter because I don't pay for shipping so I would have to say my number one shopping side about is Amazon I literally spend thousands every year shopping Amazon anywhere from shoes To make up and anything in between it's my favorite or one of my favorite websites

Date of experience: April 19, 2017
New York
1 review
0 helpful votes
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Great prices
April 19, 2017

Makeup and perfume, you can get really good deals on Amazon. Shipping is fast also, Amazon is getting it right.

Date of experience: April 19, 2017
GB
2 reviews
6 helpful votes
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I have always received excellent service from Amazon and I have no hesitation in shopping with them and would recommend them to anyone. Many thanks.

Date of experience: April 19, 2017
India
2 reviews
0 helpful votes
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They have nice products over 6 crore of range and nice collection of various categories especially fashion and beauty. I just love it.

Date of experience: April 19, 2017
Israel
2 reviews
13 helpful votes
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Excellent service
April 19, 2017

I have been shopping on Amazon for a while and I must say that I have always received an excellent service from them.
Will continue to shop with them.

Date of experience: April 19, 2017
India
2 reviews
1 helpful vote
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Amazon got some of the finest merchandise on their portal though I have never been impressed with their "Never on time delivery"

Date of experience: April 19, 2017
India
2 reviews
0 helpful votes
Follow Joe R.
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Amazon is really a great online shopping website. I have buy many projects from here. I love this website. Thanks

Date of experience: April 19, 2017
Massachusetts
5 reviews
1 helpful vote
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LOVE LOVE LOVE
April 19, 2017

Amazon is the bomb, amazon is life. Amazon is for the lazy people like me that are willing to pay more money for the convenience. Never have been dissatisfied, highly request

Date of experience: April 18, 2017
Ingrid R.
Georgia
10 reviews
19 helpful votes
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Have shopped at AMAZON.com for a while but of late the web site is pushing PRIME which is not at all appreciated?! If and when I elect PRIME it will be on my own not just to receive merchandise at a lesser price point?! Web site has many issues to deal with to include logging out of your account?!

Date of experience: April 18, 2017
Missouri
4 reviews
14 helpful votes
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Love love love Amazon.com!
Prime membership makes it worth while for as much as we ship to grandkids and kids out of state. Prices might be cheaper initially at other sites, but then those sites add in S&H costs and Amazon has them beat!

Date of experience: April 18, 2017
North Carolina
3 reviews
0 helpful votes
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Outstanding service.
April 18, 2017

Nothing but the best--detail, quick service, no problem with returns, and they keep a listing of your purchases for your future use/

Date of experience: April 18, 2017