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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have always loved shopping online; My mother has been using amazon with the paid for subscription for years, and as I grow up I have started to get an income and a financial balance- And I rely on amazon very heavily for anything you could imagine, from phone chargers to Car Parts, cookbooks to college textbooks, art for around the house, presents for relatives and friends, and anything you could imagine! I love the various clothing that they carry, I always check for on amazon because the name brands that I like such as Ralph Lauren Polo are always on sale and other expensive designer. I have saved great money on amazon since I had started my subscription 5 months ago, it has a great variety of products and has a great site-setup to set how much money you would like to spend, what exact name brand you are looking to buy, what size/fit/model of the certain product you are getting, and much, much, more- I only had 1 Problem in the past 5 months with amazon when I had chosen 2-day shipping and I waited 5 days to get it arrived, even though 1 of those days were not business days I still contacted the customer service and explained to them my problem and what the backstory was to why I was so focused on getting it in those 2 days; and in less than 10 minutes I received an email of apology and a refund of the 2-day shipping because of my inconvenience, which made me super happy giving my rating of the customer service aswell a 5/5! And I also got the product in 4 business days without any problems for no charge when if I would have chosen standard shipping I would have waited over 3 weeks! If you are not an amazon user or subscriber, I would highly recommend you to go and look into that! Have a great day everyone and thank you for reading!
Lately amazon has been struggling with some order to deliver in timely matter due to the amount of order they processed on a daily basis. Couple of off delivery but they still doing good! I still recommend amazon for online shopping!
Amazon went up in price since they got bigger, their shipping make you to wait sometime even more days than they are saying just to make you to pay for prime
I like amazon and their services just awesome. Also I enjoy their tools for making money. Nice guys.
Just an awesome company to do business with many times. No problems! Great prices and service. They answer their phones! Who ever heard of a CSR answering their phones these days? Lol
Overall good service, but I would not attempt to sell music mp3s with them as too complex and they were very unhelpful in this case. But for purchase of goods, books, and most things very efficient. Sometimes we have not been able to get our money back on faulty products though.
Good prices, good shipping and service. They offer everything under the sun.the site is easy to search. I wish they offered payment by Paypal but understand it is part of a rival company.
In arizona prime membership is nice; in alaska it is almost a necessity. A lot of things they will not ship free but what they will makes it worthwhile and they usually beat walmart (our only big box here) price.
Before amazon, there's the hassle of going to mulitple stores just to be able to find stuff that you urgently need. Because of Amazon, in the convenience of your home, you can just get the items you want worry-free and could be in your doorstep same day, two days depending on the urgency. On top of that, they have really great and reliable Customer Service! I am really grateful Amazon was invented... a real life-saver!
Anything that I have ordered from Amazon is what I've paid for. The delivery is usually even before the promised date.
Great shopping experiences overall. Amazon never disappoints! They have everything that you can think of! And if the price goes down, you get an automatic refund on your credit card! How great is that!
Excellent service & quality. Will always look to Amazon first; been burned by other vendors like Speert.com
Its hard to believe they used to only sell books. Huge selection of everything, shipped to door, at low prices.
I can't say anything about products, but shipping there is really bad. I ordered synthesizer and it came to me broken.
I am a prime member and I love Amazon. Quick and low cost delivery, great products and always has just what I need and want.
So far every product that I have bought has been good and the ones that weren't they alway solved my problem. Very happy with the services and products
Love this site. If you order lots of stuff online Prime is definitely worth the price saves so much on shipping. They have almost anything that even beats in store prices and sales most times for the things I look for. Shipping can take some time depending on what you order and who the seller is, but most of the time even with out Prime I have had stuff delivered before the expected date. Love Amazon
I've found that Amazon now offers a monthly shipping fee, instead of a yearly fee. I can do that. All my items are always on time, 2 day shipping. Just, careful ordering from China lol
Amazon keeps billing me shipping on my card. I also have issues that they cater to Muslim religion and no other faith.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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