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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Arkansas
2 reviews
2 helpful votes
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AMAZING COMPANY!
April 27, 2017

I have nothing to say about Amazon other than they are a great company and have always treated me fairly!

Date of experience: April 27, 2017
Missouri
1 review
0 helpful votes
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Don't buy from Amazon
April 27, 2017

I bought a "new" Samson galaxy over a month ago, received a defective phone with severe glitches. I had to pay to return the phone for a replacement because Amazon won't give full refunds on new items, only replacements. I had to go back to AT&T for a second time to get a SIM card that would fit into my old phone while I waited on my replacement. A few weeks later I got what I believe to be the exact phone I sent back. It had the exact same problem. This time I was pretty upset. I emailed asking for a refund. I had to pay to mail the phone back again, go back to AT&T for a new SIM card for the fourth time and decided to just buy a new phone from them. I email asking how long before I get my refund and am told 1 to 5 business days after they receive my package. I track the package and it was received almost a week ago. Its been over a month and I still don't have a working phone from them or a refund. Have a feeling they are trying to jack me around and say they never got it. I practically gave them $230 not to mention the case and screen protector I also bought for the galaxy that won't fit on the iphone I just had to buy after screwing around with Amazon for a month. Do not but from Cell2U4Less!

Date of experience: April 27, 2017
Texas
3 reviews
4 helpful votes
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Excellent Experience
April 27, 2017

Shopping for 20 years and only one bad experience due to the carrier not Amazon. A Prime monthly shopper.

Date of experience: April 27, 2017
Vermont
2 reviews
3 helpful votes
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Excellent service
April 27, 2017

Always Excellent service! Packages arrive on time without damage. Product details are accurate. Love Amazon!

Date of experience: April 27, 2017
Samuel P.
Illinois
96 reviews
308 helpful votes
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Censorship in Reviews
April 27, 2017

Amazon is recently starting to prevent people from leaving negative reviews on some of the products on their website citing a breach of their reviewing process even when the sentiments echo the same points as other reviews and the review itself meets the requirements and guidelines. If the seller is one of their leading partners, negative reviews have a tendency to get rejected.

Date of experience: April 27, 2017
California
2 reviews
3 helpful votes
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Always a pleasure
April 27, 2017

I have never had a bad experience with Amazon. For me they have consistently lived up to their good reputation.

Date of experience: April 27, 2017
Kentucky
2 reviews
5 helpful votes
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Amazon is the best and only option for drone delivery, just sayin. I think drones are the future of everything from delivering your food to cooking your food for you.

Date of experience: April 27, 2017
New York
4 reviews
7 helpful votes
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EXCELLENT ONLINE
April 27, 2017

I really enjoy ordering things from amazon because they are very efficient with orders as well as you get the best quality materials at decent prices.

Date of experience: April 27, 2017
Canada
2 reviews
0 helpful votes
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Amazing company
April 27, 2017

Absolutely love it. Excellent infrastructure and products.
I use a Kindle, I order books, I use AWS.

Date of experience: April 27, 2017
China
4 reviews
1 helpful vote
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Amazing and impressed
April 27, 2017

Could not be happier with my purchase! Great packaging and super fast shipping, Smooth transaction., Item as described, Would purchase from this seller again!

Date of experience: April 27, 2017
Malta
3 reviews
2 helpful votes
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Not bad
April 27, 2017

I like amazon, fast delivery and best prices.
I have the LG Watch Style and the band that it comes with is leather and somewhat hard. It makes the watch more stiff on the wrist. With that being said I went to look for a new watch band that would do the opposite. This band has got to be the best i have used. (I have purchased about 4 bands before). Also, it is priced pretty well! I will say that it does collect more dust than normal, but it is easy to wipe off. This watch band honestly improved my watch experience immensely. I will buy again and recommend to friends.

Date of experience: April 27, 2017
Germany
2 reviews
0 helpful votes
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Order
April 27, 2017

A place for me to order pretty everything - they got a great base of shops from all over the world issuing all types of goods. Fast delivery and range of pricing to choose from makes this service one of the best for me.

Date of experience: April 26, 2017
Czechia
1 review
0 helpful votes
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I enjoy shopping on Amazon. I can find almost everything I need and save me a lot of trouble. It will be more convenience if they can accept payment through paypal. Hope there're more discounts on holidays.

Date of experience: April 26, 2017
Indiana
3 reviews
5 helpful votes
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All Good
April 26, 2017

From great prices to quick delivery to ease of video streaming, these guys get it right. I buy everything from business supplies to dog food and Amazon video is my primary source for viewing movies.

Date of experience: April 26, 2017
California
3 reviews
6 helpful votes
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AMAZON IS TROUBLE
April 26, 2017

Amazon in DOMINATING the retail world. They "hook" customers through their PRIME membership and then elbow out their competition on their own site by offering free shipping through PRIME on most of the products that are offered through Amazon's shelves. This gives the independent sellers on Amazon HEADACHES. I went through three months of jumping through hoops to be able to sell my dresses on Amazon. Once they were ALL finally listed it took a LONG time with their SLOW SLOW population of my goods before they started to sell. NOW I HAVE MONEY IN MY ACCOUNT THEY WON'T PAY ME. That is because they have no problem at all accepting my MasterCard for payment of ANYTHING they want to sell me but they will not put my profits on the card OR in my bank account. They way that they want me to open a new bank account and get a VISA to be paid. It is the MOST ridiculous way to keep my money that I have EVER heard of! Additionally, they sell their used books for so cheap on Amazon that the customers expect new books to sell cheap too. So, you don't make much money. I am a published author and have two books on Amazon that are not doing well because they only do well when I offer a FREE promotion. Amazon does VERY little to help their SELLERS and too much to spoil their buyers. What they don't understand is that their biggest buyers are their sellers but not for much longer. People are getting wise to Amazon.

Date of experience: April 26, 2017
Georgia
2 reviews
0 helpful votes
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I Like That You Have Selective Choices; Purchasing New Or Used!

I Recommend Using a Service Like Paypal When Purchasing Online.

Also Beware Of; User Testers When Reading Reviews!

Date of experience: April 26, 2017
Tennessee
4 reviews
6 helpful votes
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Awesome company
April 26, 2017

Introvert to the max... I can do almost all my shopping here, without ever leaving my home. You name it they have it. Love my prime, free two day shipping. They are great about setting things right if a problem ever comes up.

Date of experience: April 26, 2017
Iowa
2 reviews
4 helpful votes
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I have always loved shopping online; My mother has been using amazon with the paid for subscription for years, and as I grow up I have started to get an income and a financial balance- And I rely on amazon very heavily for anything you could imagine, from phone chargers to Car Parts, cookbooks to college textbooks, art for around the house, presents for relatives and friends, and anything you could imagine! I love the various clothing that they carry, I always check for on amazon because the name brands that I like such as Ralph Lauren Polo are always on sale and other expensive designer. I have saved great money on amazon since I had started my subscription 5 months ago, it has a great variety of products and has a great site-setup to set how much money you would like to spend, what exact name brand you are looking to buy, what size/fit/model of the certain product you are getting, and much, much, more- I only had 1 Problem in the past 5 months with amazon when I had chosen 2-day shipping and I waited 5 days to get it arrived, even though 1 of those days were not business days I still contacted the customer service and explained to them my problem and what the backstory was to why I was so focused on getting it in those 2 days; and in less than 10 minutes I received an email of apology and a refund of the 2-day shipping because of my inconvenience, which made me super happy giving my rating of the customer service aswell a 5/5! And I also got the product in 4 business days without any problems for no charge when if I would have chosen standard shipping I would have waited over 3 weeks! If you are not an amazon user or subscriber, I would highly recommend you to go and look into that! Have a great day everyone and thank you for reading!

Date of experience: April 26, 2017
Colorado
2 reviews
1 helpful vote
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Lately amazon has been struggling with some order to deliver in timely matter due to the amount of order they processed on a daily basis. Couple of off delivery but they still doing good! I still recommend amazon for online shopping!

Date of experience: April 26, 2017
District of Columbia
2 reviews
22 helpful votes
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Amazon went up in price since they got bigger, their shipping make you to wait sometime even more days than they are saying just to make you to pay for prime

Date of experience: April 26, 2017