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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have nothing to say about Amazon other than they are a great company and have always treated me fairly!
I bought a "new" Samson galaxy over a month ago, received a defective phone with severe glitches. I had to pay to return the phone for a replacement because Amazon won't give full refunds on new items, only replacements. I had to go back to AT&T for a second time to get a SIM card that would fit into my old phone while I waited on my replacement. A few weeks later I got what I believe to be the exact phone I sent back. It had the exact same problem. This time I was pretty upset. I emailed asking for a refund. I had to pay to mail the phone back again, go back to AT&T for a new SIM card for the fourth time and decided to just buy a new phone from them. I email asking how long before I get my refund and am told 1 to 5 business days after they receive my package. I track the package and it was received almost a week ago. Its been over a month and I still don't have a working phone from them or a refund. Have a feeling they are trying to jack me around and say they never got it. I practically gave them $230 not to mention the case and screen protector I also bought for the galaxy that won't fit on the iphone I just had to buy after screwing around with Amazon for a month. Do not but from Cell2U4Less!
Shopping for 20 years and only one bad experience due to the carrier not Amazon. A Prime monthly shopper.
Always Excellent service! Packages arrive on time without damage. Product details are accurate. Love Amazon!
Amazon is recently starting to prevent people from leaving negative reviews on some of the products on their website citing a breach of their reviewing process even when the sentiments echo the same points as other reviews and the review itself meets the requirements and guidelines. If the seller is one of their leading partners, negative reviews have a tendency to get rejected.
I have never had a bad experience with Amazon. For me they have consistently lived up to their good reputation.
Amazon is the best and only option for drone delivery, just sayin. I think drones are the future of everything from delivering your food to cooking your food for you.
I really enjoy ordering things from amazon because they are very efficient with orders as well as you get the best quality materials at decent prices.
Absolutely love it. Excellent infrastructure and products.
I use a Kindle, I order books, I use AWS.
Could not be happier with my purchase! Great packaging and super fast shipping, Smooth transaction., Item as described, Would purchase from this seller again!
I like amazon, fast delivery and best prices.
I have the LG Watch Style and the band that it comes with is leather and somewhat hard. It makes the watch more stiff on the wrist. With that being said I went to look for a new watch band that would do the opposite. This band has got to be the best i have used. (I have purchased about 4 bands before). Also, it is priced pretty well! I will say that it does collect more dust than normal, but it is easy to wipe off. This watch band honestly improved my watch experience immensely. I will buy again and recommend to friends.
A place for me to order pretty everything - they got a great base of shops from all over the world issuing all types of goods. Fast delivery and range of pricing to choose from makes this service one of the best for me.
I enjoy shopping on Amazon. I can find almost everything I need and save me a lot of trouble. It will be more convenience if they can accept payment through paypal. Hope there're more discounts on holidays.
From great prices to quick delivery to ease of video streaming, these guys get it right. I buy everything from business supplies to dog food and Amazon video is my primary source for viewing movies.
Amazon in DOMINATING the retail world. They "hook" customers through their PRIME membership and then elbow out their competition on their own site by offering free shipping through PRIME on most of the products that are offered through Amazon's shelves. This gives the independent sellers on Amazon HEADACHES. I went through three months of jumping through hoops to be able to sell my dresses on Amazon. Once they were ALL finally listed it took a LONG time with their SLOW SLOW population of my goods before they started to sell. NOW I HAVE MONEY IN MY ACCOUNT THEY WON'T PAY ME. That is because they have no problem at all accepting my MasterCard for payment of ANYTHING they want to sell me but they will not put my profits on the card OR in my bank account. They way that they want me to open a new bank account and get a VISA to be paid. It is the MOST ridiculous way to keep my money that I have EVER heard of! Additionally, they sell their used books for so cheap on Amazon that the customers expect new books to sell cheap too. So, you don't make much money. I am a published author and have two books on Amazon that are not doing well because they only do well when I offer a FREE promotion. Amazon does VERY little to help their SELLERS and too much to spoil their buyers. What they don't understand is that their biggest buyers are their sellers but not for much longer. People are getting wise to Amazon.
I Like That You Have Selective Choices; Purchasing New Or Used!
I Recommend Using a Service Like Paypal When Purchasing Online.
Also Beware Of; User Testers When Reading Reviews!
Introvert to the max... I can do almost all my shopping here, without ever leaving my home. You name it they have it. Love my prime, free two day shipping. They are great about setting things right if a problem ever comes up.
I have always loved shopping online; My mother has been using amazon with the paid for subscription for years, and as I grow up I have started to get an income and a financial balance- And I rely on amazon very heavily for anything you could imagine, from phone chargers to Car Parts, cookbooks to college textbooks, art for around the house, presents for relatives and friends, and anything you could imagine! I love the various clothing that they carry, I always check for on amazon because the name brands that I like such as Ralph Lauren Polo are always on sale and other expensive designer. I have saved great money on amazon since I had started my subscription 5 months ago, it has a great variety of products and has a great site-setup to set how much money you would like to spend, what exact name brand you are looking to buy, what size/fit/model of the certain product you are getting, and much, much, more- I only had 1 Problem in the past 5 months with amazon when I had chosen 2-day shipping and I waited 5 days to get it arrived, even though 1 of those days were not business days I still contacted the customer service and explained to them my problem and what the backstory was to why I was so focused on getting it in those 2 days; and in less than 10 minutes I received an email of apology and a refund of the 2-day shipping because of my inconvenience, which made me super happy giving my rating of the customer service aswell a 5/5! And I also got the product in 4 business days without any problems for no charge when if I would have chosen standard shipping I would have waited over 3 weeks! If you are not an amazon user or subscriber, I would highly recommend you to go and look into that! Have a great day everyone and thank you for reading!
Lately amazon has been struggling with some order to deliver in timely matter due to the amount of order they processed on a daily basis. Couple of off delivery but they still doing good! I still recommend amazon for online shopping!
Amazon went up in price since they got bigger, their shipping make you to wait sometime even more days than they are saying just to make you to pay for prime
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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