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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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They literally sell EVERYTHING. I highly recommend purchasing the Prime, not for the movies, but for the shipping. It pays for itself after only 5 purchases.
I have yet to have a bad experience or I am always satisfied with the quality of items I receive. I'm on prime and love it.
You can find everything that you are looking for on this site music books all kinds of stuff go on the site
I have had moments where my assignments have needed the attention of more than one writer and this has been delivered.
I have just received my NVIDIA shield device, looks as advertised and it has actually reached my door step on time, as I had been promised. Will obviously be using this platform again.
Who don't live amazon? Like you can find things that have been discontinued for years on this website, and some really good items for great prices! I have literally shopped here since the beginning of time, and I'll remain a loyal customer as well. I also love the amazon prime 2 day shipping as well which is very convenient!
They went in my savings and transferred to my checking to get the $99 for membership. Not a member but small items I might get.
Customer service has always been among the top. There are some sellers on Amazon that are a bit shady. But Amazon tends to have a better marketplace than ebay, which is full of shysters.
My Amazon Prime account has been truly amazing. I have had items ordered and delivered hours later. How they do it I do not understand. You can save immeasurable amounts of money by using them as your source for almost anything imaginable. Customer service and returns are the best possible anywhere.
Service has been great. And so far no surprises as far as who I am actually buying the products from.
Luv Amazon Prime for both the speedy shopping and online movies. If you have not seen season one of Goliath or Sneaky Pete yet... do so. You're in for a treat. Bought several items lately including a same day to door pick. Could not be more pleased with the service.
Buy multiple things online through them and haven't had any issues! We do pay extra for Amazon Prime so maybe that's why the service is good? Once we even got a delivery through UPS on a sunday!
I am a frequent Amazon shopper and I have had nothing but great customer service and products from them. All the items show up on time or early and are great quality. This is a fantastic company to shop with.
Honest and accurate on orders, usually prompt mailing, fair on returns. I've used Amazon for over 10 years.
I use Amazon all the time. On the rare occasion something is not up to standard they make it right. If you complain, they take notice. Most books arrive by next morning's post.
I ordered a product on Amazon. The seller guaranteed delivery by a certain date. When the date had past, I emailed the seller several times but I never received a response from them. Then I contacted Amazon directly, and they submitted an the A to Z claim; they would contact the seller. A number of days went by, and I never heard anything whatsoever from the seller or Amazon. Then I called Amazon again and they told me the seller had canceled the order because they no longer had the product in stock. I was extremely frustrated for several reasons: 1) The seller never should've given me a delivery date if they didn't have the product. 2) The seller should've replied to my multiple emails. 3) Amazon should've followed up on their A-Z claim and notified me of the status and they certainly should've contacted me after the seller canceled the order.
I was also very disturbed that Amazon would not give me a refund initially when I first called them and explained the problem to them I had to wait and wait and wait. Now I have to re-order my badly needed merchandise from another seller. I am not going to use Amazon this time. More importantly, I find that many products that I order through Amazon, ship from China. The problem, it is not clear when ordering that they are shipping from China. But more importantly it always takes much longer than originally promised for the product to arrive. Amazon should make it very clear that the product is shipping from overseas, and they should hold the sellers accountable when they don't ship the product on time.
Always delivers before the date. The best customer service in the world. They absolutely put the customer first!
Far Better that Ebay, As Ebay is only stick on to Paypal and Paypal is killing for Sellers. I will suggest Amazon then Ebay.
I first went on to purchase? As I found it cheaper then other places. BUT! Somehow I got stuck w/some one click thing and somehow I found stuff on my account that I didn't want. I called them and they fixed it w/no problems! I found their customer service to be GREEEEAT! There are Good deals on there but just beware! YOU CAN get carried away! I kept my Amazon card limit low for such reasons! I got some GOOD USED books that are Fab! I know I could Never get these elsewhere for such low prices...! YOU JUST NEED to WATCH what you're getting and BE WARE OF THAT ONE CLICK button! I found it somewhat difficult to delete an item off my account too after I Thought I wanted it. These things you just need to work out...
Sometimes too the deals are NOT that great! AND you can get them better elsewhere. You just Need to watch the prices and you NEED to KNOW them!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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