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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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Affordable
May 8, 2017

Affordable prices and quality. Customer well informed. Package arrive on time Will Order again from them

Date of experience: May 7, 2017
Illinois
3 reviews
26 helpful votes
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Its Amazon, duh.
May 8, 2017

I have been a Prime member now for several years and consider myself a bargain shopper so it pains me to pay any more for anything than I have to.
I have shopped on eBay, Overstock and quite a few others and not one of those sites can compare to the service, reliability and customer care that Amazon embodies. The business model Amazon follows should be the goal of the others including Overstock. Example, I just ordered a TV last week on Overstock that was a great price. I can't give you a review of it because it hasn't even shipped yet! If only Amazon would be more competitive with electronics. In a perfect world.

Date of experience: May 7, 2017
AE
4 reviews
2 helpful votes
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Amazon has a ton of third party retailers. In those cases, I find it cheaper to order directly from the manufacturer if possible. Also, they'll try to sneak a $100 'Prime Membership' charge on your account. Other than that, it's a great place to shop.

Date of experience: May 7, 2017
Canada
4 reviews
3 helpful votes
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Although I live in Canada, I often choose amazon.com over. Ca because their is a better variety of products, and shipping is usually quite quick. The only drawback though is that some refuse to ship to Canada.

I did have one issue recently though... I ordered a coffee machine listed at $4.00 USD and free shipping. My credit card processed and I received a confirmation email but a day later, the sale was reversed without request and I can not get the product at that price now.

Date of experience: May 7, 2017
Florida
2 reviews
22 helpful votes
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Great service
May 8, 2017

Best part of Amazon is they want their customers happy and thats the bottom line. Product not as advertised Amazon takes it back, but I have to say I am usually completely satisfied. The only company I would let everyone know to stay away from that advertises on Amazon is Madison Seating. They should be removed from Amazon as selecting defective products. Prime is a great deal for anyone that orders on line.

Date of experience: May 7, 2017
Louisiana
3 reviews
0 helpful votes
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Fantastic
May 7, 2017

What I like about Amazon is their no question no fuss return policy! But, beware some of their retailer DO NOT have the same policy and it cost ME $25 to return boots I tried on. But that fly in the ointment was experience only and not normal. Buyer beware on that one, or better yet tryer-on be wear. Amazon is so cheap, I could have had two 18 inch by 24 feet culverts delivered to my home cheaper than a local supplier... GO FIGURE! How do they do it? No wonder retailers are closing. The customer is NEVER right there anymore. Not like in the 50's when the customer was ALWAYS right! GO AMAZON! VIVA LA AMAZON

Date of experience: May 7, 2017
Florida
2 reviews
0 helpful votes
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Exactly what I wanted, and super fast. Sunday now counts towards deliverly which is great because you can now receive your purchases on days the mail doesnt ship.

Date of experience: May 7, 2017
California
1 review
0 helpful votes
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Great delivery, always on time. Easy returns. Satisfied with most everything I've ever ordered. I go to Amazon first before ordering anything

Date of experience: May 7, 2017
Georgia
2 reviews
5 helpful votes
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Amazon is my favorite site, I am their customer since 2013, their return policy and their staffs is very good, If I had problems with my purchases they were very helpful and friendly and solved my problem, I am always thankful of them,

Date of experience: May 6, 2017
AE
2 reviews
0 helpful votes
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LOVE LOVE LOVE LOVE THEM. ALWAYS GREAT CUSTOMER SERVICE, GREAT PRICES, LOTS OF AMAZING PRODUCTS. THEY ALWAYS GO THE EXTRA MILE AND I buy almost everything I can possibly buy at amazon.

Date of experience: May 5, 2017
Arizona
2 reviews
1 helpful vote
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They cool
May 6, 2017

Although they say that your shipment will be there in two days it usually takes longer, but they try to make it right if you speak with a supervisor.

Date of experience: May 5, 2017
Florida
3 reviews
7 helpful votes
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AMAZON I WILL DEFEND YOU 100% PROFESSIONALISM TO THE MAX, ONLY THE BEST PRODUCTS FOR SALE, NEVER GOT ANYTHING DAMAGED EXCEPT A COFFEEMACHINE WITHOUT A PIECE IN MORE THEN 7 YEARS NICE SERVICE AND HIGH QUALITY STUFF

Date of experience: May 5, 2017
Florida
6 reviews
6 helpful votes
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Lots
May 5, 2017

I use Amazon for pretty much everything. Generally, it's less expensive than regular stores for everything from sporting goods to food. I love prime and the free shipping is unbeatable.

Date of experience: May 5, 2017
Arkansas
3 reviews
0 helpful votes
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I'm an Amazon Prime member and an avid kindle reader. We buy products from Amazon nearly every week. Their website is probably the most efficient one I've used. Too bad ACA didn't contract with Amazon to manage traffic accurately. Their prices are okay and I use them for reference when buying anything and often end up buying from Amazon. The kindle support and available books at all prices (including free books) is outstanding. I'm a fan.

Date of experience: May 5, 2017
Arizona
8 reviews
12 helpful votes
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Two companies to beware of:
I purchased a product through EBAY from Hommee-fashion501
And decided to cancel within 10 to 15 minutes but the company refused
To cancel the order. Ebay said they would refund my money but I have not seen the refund yet or the product.
The second company is Canserin through Amazon. The product received is defective
And it took about 5 weeks to deliver, but the company wants me to send photos of the product and the package it came in before sending a replacement. And I would have to wait another 5 weeks.
I no longer have the option of sending pictures since uploading Safari on my Mac.
I contacted Amazon but all they can/will do is send an email to the company.
I believe both products are from China but Hommee-fashion501 has a California location. Not sure about Canserin's location.
I will no longer purchase anything from China or from either of these companies.

Date of experience: May 5, 2017
New York
2 reviews
3 helpful votes
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Nothing but good things to say. Selection, great prices, speedy processing and helpful follow-up service (although it's rarely needed). My go-to site for loads of things.

Date of experience: May 5, 2017
Indiana
6 reviews
5 helpful votes
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We enjoy Amazon. We watch Walking Dead on Amazon which is affordable & some other shows. We also have Amazon Prime with our package that allows us to receive deliveries in two days, which is very nice. We don't have to wait a week or more on most items we order online. Amazon is just a great service to have and we enjoy it. Small 1 time fee at the start of the year and your good to go. No month to month fees. Just a 1 time deal. Besides special shows like the Walking Dead but who doesn't like the Walking Dead. So it's worth the buy. Great Job Amazon. Keep up the good work.

Date of experience: May 5, 2017
Canada
1 review
0 helpful votes
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I ordered a small $12 item through Amazon, from WE RTTR for an item from China. Placed order back in November 2016 with notice it should arrive by January 2017. When I went into Amazon.ca my account to try and cancel this order I never received, I was advised that WE RTTR is no longer affiliated with Amazon. Apparantly there is no way for Amazon to refund my, so I have have been ripped off because I trusted Amazon would stand behind their on line merchants. In future I will search with Amazon then see where I can buy it by a more trustworthy method.

Date of experience: May 5, 2017
Illinois
3 reviews
0 helpful votes
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Love it!
May 5, 2017

Who doesn't love Amazon? You can always find what you want, and not pay an arm and a leg! Great job, Amazo!

Date of experience: May 5, 2017
Texas
1 review
0 helpful votes
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Amazon, I just found out, had an Amazon seller that scammed me. Then the Amazon CSR rep said they would refund the money and to pick out another item and they would match the price of the original item... they even sent it in writing! The next day, another CSR said "Oh, sorry we cant do that"... But it was in writing by their own csr rep! Nope, still got screwed by #AmazonCSR and one of their sellers! Ebay is now safer than Amazon! #AmazonScrewsPeople

Date of experience: May 4, 2017