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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
5 reviews
12 helpful votes
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I order 2 shirt from a seller on amzone and I never receive it. Send many email and doesn't not answer... I call amazone and they can't do nothing so I have to call visa to said that my item was never receive and they refund it. I'm lucky to deal with visa...

Date of experience: May 16, 2017
New York
6 reviews
4 helpful votes
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It's ok
May 16, 2017

I like the prices, but unless if your using prime orders take too long to arrive. I had some items come in that were incorrect, but was able to send back free of charge and was refunded the money as soon as UPS scanned the return barcode.

Date of experience: May 16, 2017
NL
4 reviews
0 helpful votes
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Amazon customer service is excellent. They arent too easy to contact but once you are in the system they are completely focused on sorting the issue. I've paid for prime and will continue to shop on Amazon in the future.

Date of experience: May 16, 2017
AE
2 reviews
0 helpful votes
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Exceptional
May 16, 2017

Amazon is the best place to by your itrms, but thier is small issue for none US based shoppers, they take tax on some orders, otherwise this site is excellent

Date of experience: May 16, 2017
GB
3 reviews
7 helpful votes
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Many purchases from Amazon products well packaged arrive on time any issue dealt with promptly thankyou

Date of experience: May 15, 2017
Michigan
3 reviews
0 helpful votes
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Amazon
May 15, 2017

I love this site. Couldn't live without it anymore. So many item and fast deliveries. Products are wonderful.

Date of experience: May 15, 2017
Canada
2 reviews
0 helpful votes
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They honor their commitments. Friendly and efficient. I have bought a lot from them over the years and no problems.

Date of experience: May 15, 2017
Washington
2 reviews
0 helpful votes
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Amazon is amazing
May 15, 2017

The amount of things I have found is ridiculous, and if I don't love my item I can return it, hassle free! Prime is worth it, because with all the ordering I do, two day shipping all year for a low cost is wonderful. The prime feature also has other perks, and I love all the Kindle options. My go-to website for just about everything I want to look up!

Date of experience: May 14, 2017
Washington
3 reviews
0 helpful votes
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I can find anything I want. One-click checkout and the ability to easily ship to family and friends is huge.
Return policy is nice too.
Not a Prime member because I find most vendors offer free shipping as a competitive edge.

Date of experience: May 14, 2017
South Carolina
1 review
0 helpful votes
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Bought a electric shaver razor and was supposed deliver 5-8 days. I got a email saying 21-40 days for deliver. When tried to cancel that went sour. I told them my beard would be to long to use this shave by the time I get it. I wonder if they were walking to my house for delivery. Never again. They need to teach their foreign support team customer retention management.

Date of experience: May 14, 2017
Texas
2 reviews
4 helpful votes
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I think Amazon is amazing - 2 day delivery for 99 per year - this is perfect. I look fist on amazon.com if they have what I am looking for before I look anywhere else.

Date of experience: May 14, 2017
New York
4 reviews
1 helpful vote
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Quick response
May 14, 2017

Hooray for amazon's new lower threshold limits on shipping! I'd avoided shopping there for a long time because of that, didn't want to spend that $49 all at once. Or even the $35 all at once. And cheaper doesn't mean slower, sometimes I get stuff well before the expected date. Also love amazon's wide variety of merchandise, lots to pick from in every department.

Date of experience: May 14, 2017
Texas
2 reviews
1 helpful vote
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Bad experience
May 14, 2017

I bought an electronic device off a seller on Amazon. They had very little experience on Amazon but the price was right so I ordered a device. It was charged to my credit card immediately and shipped to New York instead of Texas where I live. Tracking in Amazon showed delivered to Texas. Tracking in UPS showed New York. Something very fishy about it because seller refused to respond to emails. It took almost 3 weeks to get my refund on my credit card. I told Amazon that this was fraud, but they seemed very unconcerned at first. I should not had to go to as much effort as I did to get my money back.

Date of experience: May 14, 2017
Kentucky
8 reviews
4 helpful votes
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I started with Amazon in 2004, mainly books, small electronics. Went with Prime for everything when It started up. Customer service with these folks is great, and we spend a lot of money with them. They have disappointed us. (probably will now; ha. Ha) Our favorite store onlinel

Date of experience: May 14, 2017
Virginia
2 reviews
0 helpful votes
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Very reliable!
May 14, 2017

I have often shopped on Amazon. I have never had a problem. If I had to return something, a prompt refund was always given.

Date of experience: May 13, 2017
Texas
3 reviews
19 helpful votes
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I have only had two bad experiences with Amazon and one of them was extremely expensive. I ordered a Fire along with a keyboard and a cover. The accessories arrived first. The Fire didn't arrive for 3 months. I hated it and decided to return the accessories that I hadn't even opened yet. They were still in their original packaging. Amazon refused to take them back because it had been more than sixty days. Of course, I had no idea how worthless they were until I got the Fire. The Kindle is great. The Fire is a dud. I wish I hadn't wasted my money.

Date of experience: May 13, 2017
Ohio
3 reviews
2 helpful votes
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Excellent!
May 13, 2017

Wonderful, no problems with returns. Excellent services, love their way of doing business! Amazon is the best!

Date of experience: May 13, 2017
Colorado
2 reviews
8 helpful votes
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Love Amazon!
May 13, 2017

Especially if you have Amazon Prime, with free shipping, you will love Amazon! You can purchase nearly anything, and it arrives on your doorstep within days!

Date of experience: May 13, 2017
Georgia
5 reviews
9 helpful votes
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Brilliant.
May 13, 2017

Amazon gets pretty much everything right. I admire Amazon's continual growth into new products/services/offerings. WOW. I order everything from Amazon - or at least check Amazon first. Amazon is a huge part of my family's life: ordering across many categories constantly, having new Kindle Fire (I just ordered a new 8" Kindle Fire and LOVE it. Amazing price.) We love Amazon in this household and spend much, It is a great website, online presence, tool, and service. PRIME membership is simply divine. The benefits are huge and I order Prime almost every time. Thank you! All the best.

Date of experience: May 13, 2017
India
2 reviews
12 helpful votes
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Great
May 13, 2017

I ordered so many times that I lost the count, but I never had any problems. At least I can't remember of any order I had porblems with. Quality products and fast shipping. Prices are okay.

Date of experience: May 12, 2017