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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Great service! I have always received my items on time and when I have had an issue, they take care of it immediately.
I just love this place I can't wait to go back and even more I am even been thinking about it as I am doing this
I love Amazon, I have been a Prime Amazon customer for at least 3years now. I love Amazon. I can find anything I want, at a reasonable price, usually shipped for free. There are also used products they may offer, the quality is always stated, and I find that something that says very good condition, always appears brand new to me. I will always use Amazon for comparison shopping, always considering I receive most items (prime)within 2 days, which I think everyone likes.
Why I don't like Amazon, it's the last website I go to when I need something, most often the prices are outrageously high when I compare to others. I feel sellers will post a high price and wait for an idiot to come buy it.No matter if you compain to amazon about a seller's products being overly expensive, they do nothing about it. For instance a pack of 6 cameo buttons brand " Dress it up" a seller has it up to 67.70$ +5.54 $ shipping, I bought the same pack of 6 same brand for 2.99$ at a local store! Could give you tons of other examples similar to this one.
Excellent variety of on-line products. Safe and secure website. Well priced, always packed safely, from wine to dvd movies. Great place. 5stars
I do appreciate the opportunity to purchase from Amazon. Have saved a considerable amount of money versus buying from a local store.
Not only is it a huge market place but you can join amazon prime, shop by price point, buy unusual items, compare prices and more. I would recommend it for the huge market place alone!
I've ordered there once put I love my product will be ordering again with Amazon in the near future i had no issues with them came in a extra day early
Accidentally hit one but I give 5 stars. They really care about the business they provide, they're efficient and if anything is wrong they immediately get back to you to fix the issue. Love Amazon!
Find prices very reasonable and postage to Australia in most cases is acceptable. Have only ordered 4 items, have found despatched quickly. Opening in Australia soon, looking forward to this.
Love everything about this site, and Prime is SO worth it! I shop here all the time for textbooks, car supplies, phone covers etc. I definitely recommend this site.
Amazon has just about everything I could possibly need. I use their pantry, the ebooks, everything. We use Amazon for Christmas and birthdays, and I have sprung for the Prime for years now. I just added it up, and in the last 6 months alone, if every order had $2.99 shipping, I have saved OVER $200 in shipping costs! Prime has more than paid for itself!
I used to tell everyone how wonderful amazon prime was and about my two day deliveries... we started ordering everything from amazon... primarily because they would deliver 2 day UPS to our house - which U.S. P.S. Does not do - they do not deliver anything - even express or priority mail to the house where we live. BUT NOW AMAZON IS DELIVERING VIA USPS DESPITE MANY CALLS AND NOTES ON MY ACCOUNT... SO GETTING PACKAGES IN A TIMELY MANNER IS NOT HAPPENING OR AT EVEN RECEIVING THEM AT ALL - THIS IS NO LONGER WORKING FOR US - BUYER BEWARE! THEY AREN'T EVEN ALWAYS BEING SHIPPED AND/OR REC'D BY USPS WHEN ORIGINALLY STATED DURING ORDERING! TWO DAYS HAS A WHOLE NEW MEANING!
Fantastic people and great service! Fast delivery and I really like the prime option. Always find what I am looking for and looks organised and user friendly. Good search too.
Ease of use considering intricacies of site, as well as customer service and pricing. All round business winner in my eyes for 2017.
The service is good and fast of cause there is no doubt, but the fee of transportation is a little more expensive while buying the oversea products. The others are good anyway.
I love Amazon! Best customer service ever. Never had a problem with them. Only thing is sometime I find the prices on Amazon is more expensive. Sometime I can go onto other sites to find it cheaper.
I wish I could buy everything from Amazon. Great customer service and if you have a problem they take care of it right away. Easy returns also.
Excellent customer service! I am a prime member, and it is so much more then free 2-day delivery on Prime merchandise: Prime Music and Prime Video are heavily used by family, Also, ever issue I have ever had with Shipping was immediately corrected and usually compensated for.
I have used Amazon on mulitple occasions and the service recieved has always been exemplary even when things don't quite go as expected they generally try to resolve the issue.
Definitely recommend shopping with them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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